🎙️In this episode of On The Drive with Cindy Lawrence, I chat with the amazing Katy Wolda about the DISC personality model—a powerful tool that helps you connect better with customers and teammates, whether you're managing up, down, or across the service drive. 🚗🛠️
Originally developed by psychologist William Moulton Marston (who also created Wonder Woman! 🦸♀️), DISC breaks down personalities into four main types:
- D – Dominance 💼: Direct, decisive, loves efficiency. Keep it short and factual.
- I – Influence 🎉: Social, enthusiastic, thrives on energy and connection.
- S – Steadiness 🤝: Loyal, calm, and prefers stability. A little patience and warmth go a long way.
- C – Conscientiousness 📊: Analytical, detail-oriented, and values precision. They want all the facts—presented thoughtfully.
✨ Fun fact: Studies show teams that understand each other's DISC profiles are 42% more effective at reducing workplace conflict and increasing productivity. Why? Because they learn to speak each other’s language—literally.💡
Discover your DISC style, how to spot someone else's in under 30 seconds ⏱️, and how adjusting just a few words can lead to better outcomes, happier clients, and stronger team dynamics. 🙌
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🎙️ Hosted by Cindy Lawrence
📬 Mail us at Cindy@OnTheDriveSolutions.com
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