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In today's episode, we are joined by David Kondo. David is the Head of Customer Experience and Product Design at Finnair, in addition to being on the Board of Directors of the Airline Passenger Experience Association.
David is joining us today from Helsinki, Finland and will be talking about the new Finnair International long-haul experience, including the renewed Business class with the AirLounge, and the totally new Premium Economy travel class as well as the key partnerships (iittala and Marimekko) involved in the development of other products and amenities onboard that contributed to the multi award winning international long-haul experience.
Since delivering the multi award winning experience David has transitioned to a similar role on the ground and he’ll also be sharing how he is now tying in the airport experience with the inflight experience to create a seamless end-to-end passenger experience.
David will also share some suggestions on what to see and do when visiting Helsinki, Finland - Visiting a sauna is a must when in Helsinki!
Download the full transcript of the episode
Acronyms
EIS - Entry into service
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This episode of On Your Flight Today is brought to you by IFECtiv, an inflight entertainment and connectivity consulting company. Dedicated to elevating the aviation industry's inflight entertainment products and experiences for airlines and suppliers. Visit www.IFECtiv.aero to learn more!
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Disclaimer
The views expressed by guests are their own and don’t necessarily reflect those of On Your Flight Today, its host, IFECtiv LLC, or affiliates. This content is for informational and entertainment purposes only and is not professional advice. On Your Flight Today does not verify guest statements and is not responsible for errors or omissions.
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