What does it take to build a multi-purpose AI assistant from scratch—and get it working inside actual businesses? In this episode, Mat Giordano and Justin Ballen share the story behind AIDEN, a telecom-grade AI assistant they built for businesses and Managed Service Providers (MSPs). AIDEN isn’t a concept. It’s already in the market—answering calls, syncing with CRMs like Salesforce and Monday.com, integrating into Microsoft Teams, and handling complex voice and chat tasks 24/7.
🎤 In this episode, we cover:
🔧 How they built and launched AIDEN with no VC funding
💼 What it took to land paying clients early
🎤 The moment they let AIDEN speak live—unscripted—on the podcast
🧠 How AI that integrates with VoIP, CRMs, and Teams is changing how businesses operate
📈 How AIDEN helps companies increase efficiency without cutting staff
🚀 What it really takes to redefine artificial intelligence for business
🔹 Learn more: https://www.meetAIDEN.co
🤑 Want to Build a Podcast the Drives Business Results? Learn How Here 👉🏼 https://www.OnTheStacks.com
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