Join Ryan Weiss on Optics in Action as he sits down with Ryan Pollyniak, a cloud transformation executive at Western Computers. Together, they dive into the challenges and opportunities businesses face during ERP and CRM system implementations. The conversation highlights the balance between technological solutions and effective change management, helping teams adopt new systems without resistance. Discover key strategies for driving successful digital transformation by focusing on people, processes, and long-term growth.
Episode Highlights:
Effective Change Management: Proactive communication and transparency are vital to ensure smooth transitions and prevent internal resistance during system implementations.
User Adoption and Process Integration: Aligning ERP/CRM solutions with user needs and avoiding overly complex customizations helps increase adoption and overall system effectiveness.
Selecting the Right Technology: When choosing new systems, it's essential to look beyond features and focus on long-term supportability, security, and scalability.
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