The History and Importance of User Fees

In this weeks podcast, ORFA’s Technical Director discusses recreational user fees. The current Hockey Canada saga includes the use of registration (user) fees for something their members deemed inappropriate. User fees are always a sensitive topic. Historically, the industry has not taken a business approach to setting these necessary fees and the result is a lack of ongoing investment in the facilities. Finding a balance between the user and non-user who are often both paying every time a rental occurs is a facility managers responsibility. Comparing apples with apples so that senior management can make informed decisions is our responsibility.