Outside the Box with Asendia USA: The International e-Commerce Podcast
Discover new opportunities and navigate the challenges of expanding your global footprint with Outside the Box with Asendia USA: The International e-Commerce Podcast. Debuted in January 2024, "Outside the Box with Asendia USA", is designed to educate U.S.-based brands, marketplaces, and e-tailers on cutting-edge global shipping strategies. With a strong emphasis on education, the podcast serves as a resource to guide e-tailers through the complexities of international logistics and evolving shopper expectations. Hosted by Asendia USA's Nick Agnetti, Enterprise Sales Executive and Jason Rowland, Risk and Compliance Officer – North America, our podcast provides listeners and viewers with topics addressing today's industry concerns and solutions to overcome obstacles with a panel of esteemed, industry-recognized subject matter experts. Nick Agnetti has over a decade of e-commerce industry experience helping top-tier online retailers, marketplace sellers, and subscription box companies convert their international traffic into actual sales and repeat customers. His background in sales, business development, and logistics establishes Nick as a reputable voice in the international e-commerce logistics arena. With over 15 years of federal regulatory experience in the aviation and e-commerce parcel shipping industries, Jason Rowland is a seasoned expert in compliance and risk management. He currently leads the execution of Group Compliance and Risk Programs for Asendia in North America. Jason began his career in transportation security with the U.S. government, joining the Transportation Security Administration (TSA) immediately after college. Over the course of 11 years with the agency, he advanced to the role of Lead Transportation Security Inspector at John F. Kennedy International Airport (JFK). In this capacity, he was responsible for ensuring that air carriers, the airport itself, and the Port Authority of New York and New Jersey adhered to all applicable federal regulations governing airport operations and security. Nick and Jason combine their global expertise and dive into a range of topics: shipping opportunities and challenges to Canada, Mexico, Europe, UK and Australia, the importance of how AI technology impacts HS Codes, the effects of work stoppages, subscription box shipping, international returns, e-commerce growth strategies, compliance, customs clearance, duties and taxes and more. "Outside the Box with Asendia USA" provides the growth-enabling information needed to be successful in today's competitive e-commerce arena. About Asendia USA Asendia USA is an international and domestic parcel and mail company specializing in the preparation and distribution of parcels, direct mail, publications and invoices worldwide. In addition, we cover over 300,000 square feet of operational space strategically located in New York, Buffalo, Philadelphia, Miami, Chicago (automated), Salt Lake City, Los Angeles, Laredo, as well as Canada and Mexico. We are local to your business! Subscribe to our podcast newsletter: https://shipping.asendiausa.com/asendia-usa-podcast/ Request a consultation: https://shipping.asendiausa.com/scale-your-business/ Podcast snapshot: https://outsidethebox.asendiausa.com/sponsor-kit https://www.asendiausa.com
Episodes
Nick Agnetti and Jason Rowland continue their conversation with John Roman from BattlBox and John Haji from SubSummit dive deep into the unique logistics and customer experience challenges facing subscription box companies. From the importance of delivery timing and tracking visibility to how post-checkout anxiety impacts churn, the panel shares firsthand insights from years of experience in the subscription space. They explore how...
Nick Agnetti and Jason Rowland sit down with two pioneers in the subscription space: John Roman, CEO of BattlBox, and John Haji, co-founder & Head of Partnerships at SubSummit.
From BattlBox’s evolution post-acquisition to SubSummit’s massive growth, the conversation dives into how consumer expectations, economic shifts, and logistics challenges are reshaping the subscription model. The guests share insights on customer retentio...
Asendia USA guests Leslie Foxhoven, Executive Director for Latin America & the Caribbean, and Michael DiVincenzo, Product Manager, join our co-hosts to discuss the importance of compliance in ensuring smooth customs clearance into Mexico and minimizing potential logistical disruptions. They also cover strategies to help shippers optimize growth in the Mexican market with tailored solutions and strategies for market growth.
Featuring Asendia USA guests Leslie Foxhoven, Executive Director for Latin America & the Caribbean, and Michael DiVincenzo, Product Manager, and our co-hosts discuss the opportunities available and challenges for brands and shippers eager to expand their reach into Mexico, the importance of partnering with reliable logistics providers, understanding the evolving e-commerce landscape in Mexico and adopting best practices in ship...
Featuring a "who's who" of e-commerce experts, this episode highlights the most insightful topics from 2024: Overcoming Canada shipping challenges and best practices, insights into the subscription box market, simplifying international returns, the critical role of HS codes in international shipping, and key strategies for global e-commerce expansion in 2025.
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Featuring special guests Dave Mays, CEO Broad Reach, an Asendia company, and Tom Foley, Vice President Government Affairs & Client Retention, Asendia USA, along with co-hosts Nick Agnetti and the introduction of a new co-host, Jason Rowland, the discussion underscores the importance of preparedness in logistics during peak periods and examines alternative strategies to mitigate future disruptions. It also highlights the vital r...
Featuring special guests Dave Mays, CEO Broad Reach, an Asendia company, and Tom Foley, Vice President Government Affairs & Client Retention, Asendia USA, along with co-hosts Nick Agnetti and the introduction of a new co-host, Jason Rowland, the episode delves into the recent Canada Post work stoppage and its significant impact on cross-border logistics. The conversation explores the breakdown in negotiations between Canada Pos...
With special guest, Simon Batt, CEO, Asendia, our co-hosts John Walsh and Nick Agnetti focus on the complexities of international shipping and customer engagement in a rapidly changing e-commerce market.
They discuss the evolving landscape of cross-border e-commerce considering the rapid changes brought on by Covid 19, the necessities for logistics companies to adapt and move forward, and how retailers must be proactive in forming s...
With special guest, Simon Batt, CEO, Asendia, our co-hosts John Walsh and Nick Agnetti focus on the complexities of international shipping and customer engagement in a rapidly changing e-commerce market.
They discuss the evolving landscape of cross-border e-commerce considering the rapid changes brought on by Covid 19, the necessities for logistics companies to adapt and move forward, and how retailers must be proactive in forming s...
With special guest, Dave Mays, CEO, Broad Reach, an Asendia company, our co-hosts John Walsh and Nick Agnetti discuss in depth the nuances of e-commerce shipping to Canada, highlighting the challenges and best practices for US retailers including adapting to evolving customer expectations in terms of delivery experience, managing customs clearance and much more.
As Canada emerges as the 11th largest e-commerce market globally, this...
With special guest, Asendia's Jason Rowland, Risk and Compliance Officer - North America, our co-hosts, John Walsh and Nick Agnetti discuss in Part 2 of this episode the future of logistics and compliance providing a comprehensive look at how technology is shaping the international shipping industry.
About Jason Rowland
Jason Rowland has over 15 years of federal regulatory experience in the aviation and e-commerce parcel shipping in...
Our co-hosts, John Walsh and Nick Agnetti discuss how AI technology impacts HS Codes and how it ties together with Catalog reviews, ICS2, IOSS registration and its effect on global shipping with special guest, Asendia's Jason Rowland, Risk and Compliance Officer - North America.
About Jason Rowland
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Don't miss the cutoff for a successful peak season! John Walsh and Nick Agnetti discuss Planning, Carrier selection, Communication, Surcharges, Capacity and Transit Expectations
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- Asendia USA: International e-commerce and mail delivery solutions
- Preparing for 2023 Peak Season
- Preparing for Peak Holiday Shipping Season
- Asendia USA: E-commerce and mail delivery to and from North America
Selecting the right international carrier plays a pivotal role in enhancing the delivery experience, thereby boosting customer satisfaction. John Walsh and Nick Agnetti break down the key factors when choosing a carrier for your brand, marketplace, or 3PL: transparency, visibility, ease of returns, shipping metrics plus DDU & DDP shipping options.
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When considering the switch from DDU (Delivery Duty Unpaid) to DDP (Delivered Duty Paid), it is important to focus on how it impacts the customer experience. John Walsh and Nick Agnetti discuss the shipping profile - commodities, shipping frequency, destination countries, landed costs, transits and more to help make an informed decision that benefits your business and improves your customers' experience.
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...We're halfway through 2024 and want to thank our audience for tuning in. Subscribe and join our LinkedIn group for comments, questions, and feedback. Next podcast episode "Why DDU vs DDP" will drop July 17th.
Our special guests, Helen Scurfield, CEO, Asendia Global Returns and Ari Aloni, e-PAQ Returns Manager, Asendia USA, speak with John Walsh and Nick Agnetti about positioning a returns solution, decreasing costs, returns restrictions, and fast refunds for shoppers and more!
About Helen Scurfield - LinkedIn
Helen has over 20 years’ of experience in international logistics. At Asendia Global Returns, her role managing Asendia’s newest su...
Our special guests, Helen Scurfield, CEO, Asendia Global Returns and Ari Aloni, e-PAQ Returns Manager, Asendia USA, speak with John Walsh and Nick Agnetti about how global returns play a huge part in today’s e-commerce logistics and elevating the experience with simplicity, transparency and available choices of returns services for shoppers and retailers.
About Helen Scurfield - LinkedIn
About Ari Aloni - LinkedIn
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Our special guest, John Haji, Co-founder and Head of Partnerships, SubSummit, discusses the growth areas in the physical box space, subscribe and save functions, eliminating the churn rate surrounding the delivery experience and more!
About John Haji - LinkedIn
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Our special guest, John Haji, Co-founder and Head of Partnerships, SubSummit, discusses the challenges of the subscription box industry - from costs, acquisition of customers and retention, the post purchase experience and more!
About John Haji:
John is a subscription guru and a serial entrepreneur with a decade's worth of experience in the subscription space. He co-founded SubSummit, the first and only conference devoted exclusively...
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