In this episode of Owned and Operated, John sits down with Brian from TR Miller to unpack how they’ve built an HVAC powerhouse generating over $4 million in monthly revenue—and the operational systems that keep it humming.
From tackling seasonality and streamlining dispatch, to building out plumbing, sewer, and electrical services—this isn’t just a story of growth. It’s a playbook. Brian shares the lessons learned from scaling, the hiring and retention strategies that keep their field team strong, and how they’ve shaped technician career paths that drive loyalty and performance.
Whether you're running a $1M shop or breaking into the eight-figure range, this episode is loaded with practical insights to level up your operations, sales strategy, and team management.
🔹 In This Episode, We Cover:
- How TR Miller scaled to $4M/month across HVAC, plumbing, and electrical
- Managing seasonality and staying profitable year-round
- The real power of membership plans and recurring revenue
- Optimizing technician dispatching and scheduling during high demand
- Sales models that boost conversion rates and customer satisfaction
- Retention strategies and career ladders for field professionals
- Strategic hiring to build a growth-ready service team
👤 Hosted by:
John Wilson – https://x.com/wilsoncompanies
🎙️ Guest :
Brian Sloan, TR Miller - https://www.linkedin.com/in/bsloan25/
Shout Out to FieldPulse 🚀
FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer!
📅 Book your demo HERE
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More Ways To Connect with O&O
John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC
📌 Disclaimer:
Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.
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