📈 How Focus and Smart Marketing Took a Family Plumbing Business to $11M+
In this episode of Owned and Operated, John sits down with Kelson Carter, a plumbing business owner who scaled a single-trade company into an $11 million powerhouse. From rebranding and marketing to building out a sales team, Kelson shares the moves that transformed a family-run operation into a dominant force in home services.
💡 What You’ll Learn:
- Why focusing on just one trade helped streamline operations and scale faster
- How rebranding and marketing became game-changers for growth
- The importance of hiring dedicated sales staff to unlock new revenue
- Key lessons from taking the business from zero to $11M
- Market comparisons and what it takes to adapt in different regions
- Mindset, risk, and margin — what actually drives long-term success
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We break down how 7- and 8-figure home service businesses scale, hire, and grow. No fluff—just real insights from real operators.
👉https://www.ownedandoperated.com/
💼 Special Thanks to Service Scalers!
We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel.
Want to learn how Service Scalers can do the same for you?
💼 Shoutout to Quick Staffers LLC
Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts.
🔥 Get $1,000 off your first placement here
🎙️ Host:
John Wilson
🎙️ Guest:
Kelson Carter
More Ways To Connect with O&O
John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC
📌 Disclaimer:
Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.
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