In this episode, John Wilson and co-host Jack Carr unpack one of the biggest transitions in home service — going from owner to operator. What does it really take to scale beyond yourself? We dive deep into building layers of leadership, knowing when to delegate, hiring vs. promoting internally, and what the first real leadership hire should look like.
From service managers and field supers to accountability systems and EOS, this one’s for owners ready to break through bottlenecks and build real organizational depth.
You’ll hear real playbooks from $1M to $40M+ companies—how John and Jack each handled growth bottlenecks, where they stumbled, and what they’d do differently.
What You’ll Learn
Bottlenecks by Design: How to identify when you’ve outgrown your org chart.
First Leaders: The real tipping point for adding service managers, CSRs, and field supers.
Hiring vs. Promoting: When internal leadership makes sense—and when it doesn’t.
Accountability That Sticks: How to keep KPIs and culture aligned as you scale.
Delegation Done Right: The tasks owners should’ve offloaded yesterday.
Revenue-Focused Management: Why your first manager should drive numbers, not just tech skill.
🎙️ Hosts
John Wilson
Jack Carr
Shout Out to FieldPulse 🚀
FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer!
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More Ways To Connect with O&O
John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC
📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.
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