n this episode of the Panda Awards Show podcast, Abhi, Ben, and Dean discuss Dean's journey in the technology sector, his current role at EmPath, and the importance of education and experience in the tech industry. They explore the balance between knowledge and experience, the significance of mentorship, and the role of luck in achieving business success.
Dean shares insights from his early career, leadership lessons, and the challenges of scaling a Managed Service Provider (MSP).
The conversation emphasizes the need for continuous learning and adaptation in a rapidly changing industry.
In this engaging conversation, the speakers delve into the chaotic yet fascinating world of tech jobs, sharing personal anecdotes and insights on customer service, hiring strategies, and the challenges of scaling service quality in Managed Service Providers (MSPs).
They explore the concept of white glove service, the importance of standardization, and the journey of transitioning from an MSP to a vendor.
The discussion culminates in the introduction of 'Spicy Mondays,' a platform for candid industry conversations that challenge the status quo.
Chapters
00:00 Introduction and Personal Updates
02:31 Current Role and Responsibilities at M-Path
05:59 Experience vs. Knowledge: A Dungeons and Dragons Analogy
10:55 The Importance of Knowing Your Limits
15:55 The Role of Education in Technology
22:00 Dean's Journey into Technology
28:01 Transitioning from Passion to Career
33:10 Leadership Lessons from Early Career
39:23 The Role of Luck in Business Success
47:53 Scaling Challenges for MSPs
52:02 Navigating the Chaos of Tech Jobs
55:05 Lessons from the Field: Customer Interactions
58:47 Hiring Strategies for MSPs
01:03:00 The Challenge of Scaling Service Quality
01:08:34 Understanding White Glove Service
01:18:11 Standardization vs. Customization in MSPs
01:21:59 Transitioning to the Dark Side: A Personal Journey
01:33:24 Spicy Mondays: A New Perspective on Industry Conversations
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