Command Sergeant Major Natasha Santiago walks us through how and when to use the open door policy. By regulation, every unit commander has an open door policy to allow subordinates an opportunity to speak directly with their commander. This is ideal when a military service member is not able to resolve an issue with the assistance of their immediate supervisors. But we’re often discouraged by our supervisors to go to our commanders directly. CSM Santiago helps us determine when it is appropriate to do so, and empowers us with the information we need to speak up when necessary.
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