Patient Advocacy Now

Patient Advocacy Now

Come learn about the independent patient advocacy world and how the state of healthcare is changing in our country.

Episodes

July 3, 2025 39 mins

In this compelling interview, Kayla Thompson-Riviere, RN and Board Certified Patient Advocate, shares her journey from burned-out ICU nurse to the first and only independent advocate on Maryland’s Eastern Shore. Confronted with the confusion surrounding the term "patient advocate"—often associated with hospital employees or free services—Kayla rebranded herself as a personal medical strategist. The new title not only clar...

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In this episode of Patient Advocacy Now, we sit down with Teri Frykenberg, a nationally recognized leader in patient advocacy and patient safety. With a background as an ICU nurse, a three-time author, a newspaper columnist, and a serial entrepreneur in the patient advocacy space, Teri brings a wealth of experience and insight into the evolving challenges of healthcare.

Teri shares her personal journey into patient advocacy, which b...

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In this powerful episode of Patient Advocacy Now, Lisa Berry Blackstock, founder of Soul Sherpa, shares her remarkable journey from estate administrator to trailblazing patient advocate. Lisa opens up about her personal battle with misdiagnosis and debilitating chronic pain, culminating in life-changing brain surgery that transformed her perspective on healthcare. 

Drawing from her legal and medical advocacy expertise, she discusses...

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In this heartfelt episode of Patient Advocacy Now, Dr. Chris Price, a retired cardiologist turned patient advocate, shares his incredible journey of resilience, service, and transformation. Known for his calm demeanor during medical emergencies, Dr. Chris discusses how his health struggles, including autoimmune challenges, inspired him to deepen his commitment to patient advocacy.

Drawing from over two decades in cardiology, he offe...

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In this thought-provoking episode of Patient Advocacy Now, we sit down with Nancy Ruffner, a trailblazer in patient advocacy and a passionate advocate for solo agers. Nancy shares her inspiring journey from social work to private patient advocacy, reflecting on how personal caregiving experiences shaped her mission to guide others through the complex healthcare system. 

With a sharp focus on aging without traditional caregivers, Nan...

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In this enlightening episode of Patient Advocacy Now, we explore the vital intersection of healthcare, legal expertise, and patient advocacy with Barbara Gaynor, a seasoned registered nurse and Legal Nurse Consultant (LNC). With over 25 years of experience spanning various medical disciplines, Barbara offers a unique perspective on how LNCs can bridge gaps in patient care and legal processes. 

From advocating for vulnerable patients...

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Christy Snodgrass is a registered nurse, turned healthcare reformer and patient advocate. While working in the hospital she witnessed firsthand how the complexity and lack of transparency in healthcare placed a huge burden on healthcare workers and patients. She has since built a social media platform of over 800,000 followers where she sheds light on these issues and provides the public with resources to help them navigate our dif...

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Rachel Westlake was a teenage kid with long, curly, red hair when she was diagnosed with large cell lymphoma at the age of 15. During more than a year of experimental treatment protocols, Rachel began to understand her own mortality, something none of her peers had any concerns about whatsoever. She beat the cancer and learned the importance of self-advocacy along the way. In 2015, she received another cancer diagnosis while living...

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Listen in as we sit down with Karen Curtiss, a Board-Certified Patient Advocate whose journey into patient advocacy started with her quest for a lung transplant to save her dad's life. Karen was working in advertising and marketing at the time, but she dropped everything to advocate for her dad who was near death from pulmonary fibrosis and beyond the transplant cut-off age in most hospitals. Karen was relentless in her determ...

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On this episode, we talk with Nan Wetherhorn, a South Florida Independent Patient Advocate and nurse since 1976, who learned the importance of advocacy during her mom’s battle with cancer. Nan’s mom was a pharmacist and was more than capable of understanding her diagnosis and her treatment options. But patients can rarely effectively advocate for themselves, so Nan was the one who discussed all the health issues with her mom and he...

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April 18, 2024 24 mins

This week, we’re joined by Rajitha Bommakanti, an Independent Patient Advocate and lifestyle coach.  Raji was a practicing nurse for more than 30 years, and she now combines her clinical skills with holistic coaching to help change habits and achieve lifestyle goals. During our conversation, Rajitha delves into her utilization of evidence-based practices in coaching and how she empowers her clients to embrace lifestyle changes to a...

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In this episode of Patient Advocacy Now, we speak with Nicole Broadhurst, the founder of Tennessee Health Advocates. Nicole's practice is focused on medical billing, and she provides her clients with the tools needed to decode their healthcare charges, empowering them to take charge of their medical expenses and enhance their quality of life. Join us as Nicole Broadhurst shares her journey from a former Practice Administrator ...

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Dr. Alan Feren is a former MD who is now practicing as an Independent Patient Advocate. In this episode, Dr. Feren shares his long and impressive journey of perseverance, integrity, and advocacy. As a general surgeon, Dr. Feren was always an advocate for his patients. He took on the tough cases that nobody else wanted to touch. His approach from day one has been to demystify medical jargon, making information accessible and compreh...

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For so many independent patient advocates, it can be a scary proposition to go it alone.
In this episode, we hear from two good friends from Omaha, Nebraska who joined
forces and combined their unique individual skills to create a rewarding, impactful, and
fun patient advocacy practice.

Nicky Wik has a long history working on the administrative side of healthcare, learning
the business of medicine and overseeing qual...

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Claudia is a clinical pharmacist by training and patient advocate by passion. After over a decade of working inside the healthcare system, she faced her father's cancer diagnosis and later passing. This experience provided her with a deeper understanding of how difficult it is to navigate our modern healthcare system. She decided to do for others what she did for her father and founded Peace Advocacy Group in 2017.

Cl...

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In this episode of the Patient Advocacy Now podcast, we sit down with Sandra L. Washington, founder of the C.H.L.M.S. Medi-Helpz Foundation, an organization committed to patient advocacy and empowerment. Sandra L., with a background in public policy and healthcare administration, shares her journey and the impetus behind her advocacy work. Motivated by the tragic experiences of losing two sisters due to mismanagement of medical car...

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In this episode, Dr. Nancy Taylor discusses her journey into patient advocacy, stemming from her background as a pharmacist with a passion for personalized healthcare. Dr. Taylor emphasizes the importance of pharmacists as patient advocates and highlights her transition from behind the pharmacy counter to independent patient advocacy, driven by a desire to establish deeper connections with her patients beyond corporate demands. She...

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January 12, 2024 5 mins

In this short preview we share some snippets of the exciting interviews we have in store for Season 2 of the Patient Advocacy Now Podcast 

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January 7, 2024 56 mins

In this episode we take a look back at some of our most memorable moments from our inaugural season of the podcast and even get a bit of a sneak peak of what's to come in season 2. 

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In this episode, we talk with Sylvia Reisman, whose passion for patient advocacy began in 1998 when she was researching treatment options for her father who was a five year survivor of stage III pancreatic cancer. ​In 2006, she became mysteriously ill and ran from doctor to doctor, consulting with a long list of specialists in multiple states before  finally being properly diagnosed with Lyme Disease several years later. She became...

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