Patient Power

What is a health consumer representative? And how can they improve the health system? In Episode 4, we encourage you to become an active patient advocate and health consumer ‘rep’. 

We also look at how skills and confidence can be enhanced by training and in partnership with other consumers and clinicians.

Julie McCrossin talks to Laila Hallam and Shona Edwards, both highly experienced health consumer leaders, abo...

Can feedback be a tool to improve healthcare? 

In Episode 3, we discuss how to improve our own and other people’s care using our experiences - positive and negative. 

How can we give and receive feedback? And why do consumers have a unique perspective to identify risks and harms that doctors and nurses may not see? 

There are informal and formal ways to give feedback. Julie McCrossin, Graeme Slade, Nadine...

What does Shared Decision Making mean? And why is it important?

In Episode 2 of Patient Power, we hear all about how Shared Decision Making with your clinician and healthcare team leads to the best outcomes for all and why you should always ask questions. 

Dr Lyndal Trevena, Brad Rossiter OAM, Christie Ah-Fa and Madison Shakespeare talk about their experiences of sometimes having to fight to ensure they are involv...

You have rights when receiving healthcare.

In Episode 1 of Patient Power, we hear about the Australian Charter of Healthcare Rights from three remarkable and diverse young women who are health consumers and family advocates, and a ‘patient doctor’.

Julie McCrossin discusses how the Charter can help build partnerships to improve healthcare at the individual and system levels.

Shona Edwards, Christie Ah-Fa,...