Looking for another way to improve the customer experience? Your communication technology plays an important part in that. Tune in to this episode of Paychex THRIVE, a Business Podcast, to hear from John Antanaitis, Vice President of Global Portfolio Marketing at Vonage, as he talks with host Gene Marks about how companies like Vonage are evolving, what Vonage offers its clients, the impact of artificial intelligence, and more.
Topics Include:
00:00 – Episode preview 00:49 – Welcome, John Antanaitis 02:02 – How the market has changed product offerings 04:28 – Introduction to unified communications 06:03 – How Vonage differentiates itself 08:46 – Recommendations for small business owners 13:27 – Data involvement 16:16 – Leveraging APIs 19:23 – Types of customers for communication platform use 21:52 – Where communication platforms are going 25:05 – AI in communication 28:56 – Wrap up
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DISCLAIMER: The information presented in this podcast, and that is further provided by the presenter, should not be considered legal or accounting advice, and should not substitute for legal, accounting, or other professional advice in which the facts and circumstances may warrant. We encourage you to consult legal counsel as it pertains to your own unique situation(s) and/or with any specific legal questions you may have.
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