Instant Payments, Instant Impact: How H&R Block and PNC Bank Are Transforming the Customer Experience with Real-Time Payments

In today’s fast-paced digital world, customers expect seamless transactions and instant gratification. In this episode Stephanie Hiersche, Treasury Program Manager at H&R Block, and Sarah Billings, Head of Global Payments at PNC, discuss how instant payments are reshaping the customer experience. They examine how H&R Block is reducing older fee refund processes, reducing costs, and improving customer satisfaction with real-time payments. Learn how this relationship is bridging the gap between traditional and digital payments, giving customers more choice, and improving security. Whether you're a business looking to modernize your payment system or just a curious payments enthusiast, this episode dives deep into the evolving landscape of financial transactions.