Episode Transcript
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Bree (00:04):
Welcome back to Philosophy
of the Barber.
Hello Cassie, Hello hello.
Today let's hop right into itand discuss the education of
clients and how important it is.
Cassy (00:16):
Yes, and how.
It's our responsibility asprofessionals in this business
to make sure our clients areeducated in the ways of their
hair.
Well, especially with like thebasic things that we have to
repeat over and over and overagain to everybody, whoever sits
in our chair, like theimportance of shampoo and
conditioner from separatebottles yes, or using
(00:39):
conditioner at all number one,yes, but then also that it does
need to be in a different bottlethan the shampoo, I appreciate
when clients seek outinformation because obviously we
don't know what they don't know, and I've gotten a lot of
questions lately from some of myclients on how often I should
they should wash their hair andI feel like it's basics like
(01:04):
that that especially men usuallydon't know, Cause it's not like
you're really teaching haircare, especially when most boys
have really really short hairwhen they're young.
Bree (01:14):
It does make me a little
sad, though, and it's not just
boys Like oh no, yeah, I didn'tget a whole lot of attention as
being the youngest of threegirls, like I learned how to put
my hair up or half up, yep, orwear it down, never learned how
to braid, never learned like somany things.
How to you know, comb your hairwithout ripping it out when it
(01:36):
came to tangles.
Nobody ever taught me thosethings.
Cassy (01:39):
Yeah, I didn't learn the
proper way of technically
brushing my hair until I went tocosmetology school Same, and I
was like, oh, I shouldn't startat the base and just rip
aggressively while it's wet,fresh out of the shower.
Bree (01:51):
Yeah, until it just tears
out.
Well, and that's the thing.
Like, until you go through hairschool, there's so much you
have no idea is a thing.
And I think companies, the waythey market commercials and
stuff, they also don't helpanybody.
(02:12):
Oh, this will help repair yourhair follicle.
That's not a follicle.
Follicle is a hole the haircomes out of, not the hair shaft
.
But no marketing team wants touse the word shaft on cable tv.
Cassy (02:29):
It's fair the hair shaft
probably not be the best
technical term I know.
Instead, you get improperfollicles yep.
I feel like conditioner isdefinitely proper follicles Yep.
I feel like conditioner isdefinitely one thing that a lot
(02:50):
of people don't know is superhelpful to the hair.
Bree (02:53):
Well, yeah, especially if
they don't end up being in a
career where understanding theapplication of pH is important.
Cassy (03:02):
Yeah.
Bree (03:03):
Cause.
I mean, I remember learningabout the ph scale in high
school, but like it didn't stick.
Cassy (03:08):
Yeah well, I remember
learning about it, but not in
the context of like our bodiesand like skin and stuff.
We learned about it and likefor the term of what it was, but
not like how it affects ourday-to-day life right, right.
Bree (03:21):
Definitely we didn't deal
with it with like day-to-day
objects.
Cassy (03:26):
Yeah.
Bree (03:26):
Uh, we were like, as it
relates to the periodic table
that sort of thing which is likewhatever in one ear out the
other, just hold on to it forthe test.
Cassy (03:37):
Yeah, yeah yeah.
Bree (03:38):
But yeah, it wasn't until
barber school that it was like,
oh okay, I get this now, waslike, oh okay, I get this now.
And then it made fight clubmake a little bit more sense to
me from the soap making aspect.
Oh yeah, I like being able torelate material to things like
that are already well known,because then it makes it easier
(03:59):
to teach people and educate them.
So it's like.
If I can explain how thegalvanic current machine that I
can use on facial proceduresworks to people with using fight
club, then that's what I'mgonna do yeah, yeah, yeah
because then it's approachableand you don't sound too like.
You know you run the risk ofmaking somebody feel bad or
(04:22):
uneducated if you use too manytechnical terms.
Yes, and you're just.
Their eyes glaze over andthey're just like are you just
like flexing on me how?
Cassy (04:30):
much.
Bree (04:30):
you know right now, yeah,
yeah, Like I want to make stuff
approachable so that theyunderstand.
Yeah, that, like this, is kindof cool.
And same thing with explainingthe concept of conditioner.
People's like comparing it tosomething they already do.
Like people was like comparingit to something they already do,
like most guys shave.
So it's like, think shampooconditioner, think shaving cream
(04:53):
after shave, same kind of likeph balancing concept.
Yeah, I was educating somebodytoday because it came up in
conversation about thedifference in types of hair
color for gray coverage, becausehe had friends who were trying
to like pressure him into uh,coloring his hair and beard.
Because they do it, but likethey do it every week, because
it only lasts the fresh colorfor like a day and a half, you
(05:15):
know, because they're buying boxdye.
Yeah, because they don't knowthat using hot water is going to
make it fall out faster, usingregular soap is going to make it
fall out faster, and all ofthose things, especially in hair
which is already really porous.
Cassy (05:28):
Yeah, which already
doesn't want that color in there
in the first place?
Bree (05:30):
Yeah, and you kind of have
a weird balancing act.
If it's really porous it couldgrab quick, but it could fall
out quick.
Cassy (05:36):
Yeah, exactly, it's like
a hot potato.
Bree (05:39):
How many people condition
their beard Vers condition their
beard Versus how many peopleshould condition their beard?
So all those things that I waseducating him on he's like I'm
not going to tell him any ofthis.
You can just hold thatinformation for yourself.
I enjoy that.
I had a client not that longago who's been in my chair for
(06:01):
like ten years Only, like whenhe was starting to or noticing
he had an issue with his scalpthat he asked me about, like
shampoo or anything about thescalp and I'm like how often do
you use conditioner, all thisstuff he's like?
and I told him the conditionerthing he's like and I assumed
(06:23):
that at some point in my chair Itold him this and he's like no,
we've never had thisconversation.
I'm like, oh well, better latethan never.
How have we not?
How have you avoided this?
How have you only asked me nowfor my advice?
So obviously I put the blame onhim, not me absolutely, I feel
like it's also.
Cassy (06:44):
Sometimes I feel like I
overstep and make certain
clients feel worried when it'snot my intention.
But like I also feel like it'smy responsibility to educate
them.
When I see something on theirscalp, whether it be a lump, a
bump, something, just I've neverespecially my regulars, if I've
not noticed it before I alwayslike to try and say something
(07:06):
and a couple times like mesaying something one.
Most of the time they have noidea what I'm referring to and
it's usually I pose it in the inthe term, depending on what it
is of.
Like does this irritate you?
With my clipper going over it.
Because, like I don't want tojust assume that they know, but
also don't want to assume thatthey don't know, because if it
is irritating or like if it'ssomething that they're
(07:27):
self-conscious of or whatever, Idon't want to just directly be
like oh, what is this?
And there's been a coupleinstances where it's led to like
that ended up being somethinglike that needed to be taken
care of by a doctor and likeneeded to be seen.
Nothing like cancerous oranything but like skin
irritations.
One guy ended up havingringworm on the side and back
side of his ear and stuff, likejust all kinds of stuff.
(07:49):
One guy recently, I thinkwhat's causing it is from his
hats, because he's having anirritation.
That's like almost exactlywhere his hat line would sit and
I was like do you wash your?
Wash your hats ever?
I was like, or do you usuallywear the same hat all the time?
He's like, oh, I've neverwashed my hats.
I said, maybe wash your hats.
Bree (08:12):
I had that same
conversation last week.
Cassy (08:16):
Just throw them in the
dishwasher, it'll be great.
Bree (08:21):
Yeah, that is definitely a
subject, especially with men,
that needs to be like hey, samething with, like, gaming
headphones.
Cassy (08:29):
Yeah, yeah, it's like
those cups, like you need to
clean them, for sure you're.
Bree (08:35):
Sometimes you get amped up
and you're sweating in those
things gaming can get serious,or like replace them every so
often, especially if you likethey're starting to crack.
All right, then bacteria'sgonna just chill in there.
Cassy (08:47):
Oh yeah, the gentleman
that had the ringworm behind his
ear and stuff.
He they use headsets at hiswork Like walkie-talkie headsets
and I was like does anybodydisinfect those between use?
He was like, honestly, I haveno idea.
I was like that's your problem,right there.
Bree (09:04):
That's unfortunate yeah.
Cassy (09:08):
Speaking of gaming
headphones, though, I had this
kid at my first shop that forthe longest time I thought it
was just like a weird kind ofway the hair grew right there.
But one day I finally likecouldn't understand this spot on
the back side of his head, kindof like tucked behind his ear,
(09:29):
just like would.
It was so difficult to cutcompared to the rest of the hair
, just didn't want to come upunder the clipper.
It was just very impressed tothe head and I was just like
what is happening back here?
I was like, do you sleep on oneside of your head or something
just really good?
And he feels back there and hewas like, oh, that's where my
gaming headphones sit.
(09:49):
So he's got one ear on and theother ear back here and it just
all the time has pressed thehair against his head to the
point where it just would notlift up.
I'm like I'd have to go over itagain and again.
I'd take my comb and brush itupward.
I'm like what is happening?
It was in there.
Bree (10:08):
Get that hair dryer out,
break those hair bonds.
There's so many instances ofjust like oh hey, well, even one
of my customers today.
We've kind of like over theyears figured out that, like he,
when he first started coming tothe shop he had really bad
psoriasis, like really bad, andwe're talking like well, it
(10:31):
doesn't even look like plaquepsoriasis, where it's like
there's red patches and it'slike it was like just really
really dry skin and flaky and itwas bad, um, but eventually it
would like ebb and flow.
sometimes it'd be worse,sometimes it'd be better, but
eventually something changed andhis scalp started to clear and
(10:53):
and he and I were having aconversation one day trying to
figure out what it was, and Iwas like did you change
something in your diet?
He's like I stopped eatingdairy.
Cassy (11:08):
Oh buddy.
Bree (11:08):
I think that's probably
your issue.
Yeah, and so today it's like hecomes in and has a diet
confession with me.
He's like I had milk this week.
I try to lactose free milk,though okay, we'll see if this
(11:31):
the lactose or if it's somethingelse in the dairy.
Yeah, yeah, and in this case,like there was, and when he has
something like that I can tellwhen there's a little dry patch,
like it's nothing crazy, it'susually just something really
minor.
But it's enough for me tonotice, because I know his scalp
.
Cassy (11:45):
Yeah.
Bree (11:45):
And yeah, it was there.
And he's like, oh, dang it,stupid milk.
Because when he uses almondmilk it's not a problem.
Cassy (11:53):
Yeah, it's fine.
Bree (11:55):
Those types of things
you've got to have a dialogue
back and forth.
I had another client who I sawsomething on the back of his
head and he was going to begoing to the dermatologist.
Anyway, I was like maybe havethem look at that.
I don't know what it is, but Idon't recall it.
I think his dermatologist likeyou, have a very astute barber
(12:18):
like it's.
It was safe, but they're gonnakeep an eye on it.
Yeah, but it's something thatthe dermatologist didn't catch
the previous appointment whenthey were looking for stuff, I
was like yes, I know your scalpGot that section of skin covered
.
They can deal with the rest.
Cassy (12:34):
Yeah, especially, I've
had a couple that like it wasn't
even necessarily a new spotthat caught my eye to it.
It was the way it was affectingthe hair.
The hair was clustered in aspot and I'm like I've never had
this shading issue here before.
(12:54):
This hasn't been.
I've never struggled with thisspot and then there's like
something underneath.
I'm like, just so you know,this is weird to me today.
Bree (13:04):
Or sometimes there'll be
like a spot that is not growing
hair, yeah, and it's notnecessarily an alopecia areata
sort of situation.
It's a.
It seems like that's asebaceous cyst and it's like.
I would recommend you get thattaken care of, because, like I'm
not going to lance it for you.
Cassy (13:24):
Like that's not a thing.
Bree (13:24):
I'm going to do, but
because it is causing an area to
not grow hair.
If you're cool with that, okay,but I would recommend going to
your doctor I.
Cassy (13:37):
I had a teenager recently
while I was taking the clippers
to the side of his head.
I was like, and we don't takehis haircut super short, it's
like a three taper down and nottoo tight.
And so when I'm first goingover it, there's this spot that
opens up in the back and I'mlike what in the world happened?
I thought for a second that Idug in with my lower clipper.
(13:59):
No, there was literally no hairin a little line and I was like
did you do something to yourhead back here?
Apparently, like a couple weeksprior, he had fallen on his
boat and he knew that his headhad bled a little bit, but he
didn't realize that it actuallycaused like a whole thing back
there.
I was like, yeah, I was likeyou got a little bald spot.
(14:21):
Now I was like you're missingsome hair, Whoops.
Bree (14:24):
Yeah, it was like at least
a half inch to an inch long
line in his hair.
I've had times when clientshave come in and you know, along
the initial comb through thehair, you know check for bumps,
bumps, moles and critters andyou see a very distinct texture
on the ends of their hair thatlike, if you've seen it before,
(14:49):
there's no mistaking when thathair has obviously met fire or
intense heat.
Yeah, so it's just like.
So you've been grilling latelyor something, and a guy came in
once and like got his eyebrowssinged the front.
(15:09):
It took a while to heal.
I will say the.
Cassy (15:13):
It took a while to heal,
I will say, the sometimes wild
array of contents in the hairfrom like trade workers,
unintentionally, like they'veusually showered, by the time
they've landed in my chair, youknow what I mean.
Most of them don't come fresh,dirty off of work, but like the
(15:36):
adhesive or the tar or just thepaint yes, the paint Sometimes,
if they did have to come fromwork, the wood chips, spider
webs, oh my god one time therewas an actual spider in
somebody's hair.
Bree (15:51):
No, thank you.
Cassy (15:52):
Oh my god, that was wild,
that was so wild.
Bree (15:56):
I've had people pull ticks
off themselves, which I'm happy
that they did it because Ididn't want to do it.
Cassy (16:00):
I get so nervous that I'm
gonna find a tick on somebody
and feel obligated to get it.
Yeah, because I'm gonna have to.
Yeah, and it's gonna freak meme out because I hate them.
I'm already hyper-vigilant ofthem on my clients, so I'm
triple-checking every mold.
Bree (16:18):
I'm just like are you sure
you don't have legs right?
Cassy (16:20):
Yeah, you're not a bit of
butt sticking out of there, are
you?
Bree (16:26):
Yeah, there's a lot of
things that are fun to educate
clients with, and some of it's amatter of them educating us on
things Like.
A lot of stuff I learn fromclients.
Cassy (16:37):
Oh my gosh, I love that.
It's just like a well of avariety of knowledge, like it's
not just one little area.
Bree (16:49):
Yeah, I think I've learned
everything I know about boating
from like one client.
Oh, like, did you know that,like non-motorized watercraft,
you need to have some sort of asignal that can be heard mile
out, oh really, or half mile out, something like that?
Yeah, like, so you should havelike a whistle.
Oh, like when you kayak andstuff.
Cassy (17:10):
Yes, oh, did not know
that it's technically required,
whoops.
Bree (17:16):
But the thing is, kayaks
and canoes don't require like
registration or licensing oranything, yeah, anything so how
are we to know that's?
Cassy (17:25):
wild.
Bree (17:26):
Also, we have the
right-of-way in every instance,
except for a sailboat with sailsup.
Oh, sailboats have right-of-wayin every instance, except for a
sailboat with sails up.
Oh, sailboats have right ofweight all the time they're
using their sails yeah, all thetime, because their sails are up
they just heed the wind.
They have less control yeah,I've definitely had to educate
dads on the whole how to combhair thing oh yeah, saved a lot
(17:48):
of little girls, a lot of pain.
Oh yeah, for sure, oh yeah.
Cassy (17:49):
Saved a lot of little
girls, a lot of pain.
Oh yeah, for sure.
And the knowledge of knowingdetanglers exist.
Bree (17:56):
Mm-hmm, or even just like
the use of a little bit of
leave-in conditioner.
Cassy (18:00):
Yeah, makes all the
difference, isn't that?
Bree (18:02):
what detangler is.
Cassy (18:04):
Yeah, just watered down.
Yeah, I used to just useconditioner.
Bree (18:10):
Yeah, same same.
I used to have like conditionerand water in a spray bottle to
illustrate to a guy thedifference that it makes by like
combing his hair first, withoutit.
Because, obviously the mandidn't use it.
And then spraying it and thencombing it through and going
feel the difference?
Yeah, Instant.
Of course, there's the constanteducation of the difference
(18:33):
between a hairdresser and abarber.
oh my gosh yes, I stilloccasionally get called a
hairdresser I held my tonguewhen the plumber came in the
other day and was like, oh, itshouldn't affect your salon.
It's like I'm not gonna sayit's not worth it, like well.
Cassy (18:54):
And just what, like I'll
say, it grinds my gears the most
about it is like your side.
Okay, there's no signage,there's no, but there's barber
poles, there's whatever, butlike my window says barber co,
it says barber in the name.
(19:15):
How more clear could I be?
Have a spinning pole yes, I doneed a spinning pole.
That is fair that it would makeit very prevalent even then,
though it wouldn't help.
No, I would still get called ahairdresser because I'm a lady.
I'm curious, though my arm evenhas a tattoo that says Lady
Barber Barber.
Bree (19:38):
Also, you notice that
there seems to be an irritation
on the barber end of beingmistaken for a hairdresser.
But I don't think hairdresserstake offense if anybody calls
them a barber.
Cassy (19:47):
They don't though they
don't, they don't what, they
don't, they don't what.
Bree (19:51):
Get called a barber.
No, exactly.
Cassy (19:52):
That's never happened to
them, and if they do, they're
welcome.
Just kidding.
Bree (19:57):
Well like like male
hairdressers.
Cassy (20:01):
Fair.
I don't know that they don't.
That's fair.
Still don't like it.
Bree (20:07):
I do not dress the hair.
Well, that is the other.
Education portion is like againthe difference between?
Because most people don't knowthat there is a difference.
Cassy (20:16):
Yeah, exactly.
Bree (20:17):
They just assume that you
call ladies hairdressers and men
barbers.
Yeah, because you both cut hair.
And then I get to be the barbernerd and deep dive and be like
actually, way back in the day,before the two professions split
into different sections, ahairdresser was a senior, highly
accomplished barber.
That was the designation of abarber.
Cassy (20:40):
So they're like no way
that makes sense why in so many
places it's just tied under onelicense.
Bree (20:45):
Mm-hmm.
It seems like a lot of tradesand professions over the last 50
to 100 years have become sosuper specialized that there
aren't any general practitionersanymore, like when I was a kid,
my dentist not that I was a fan, but he did it all.
He did regular fillings,cleanings, he did extractions,
(21:07):
he did root canals.
He did the whole thing, he justwent to one place, yeah, and
now it's.
Oh, my family dentist only doesfillings and crowns.
If you need a root canal, theysend you to another guy, if you
need an extraction, they sendyou somewhere else and it's just
so specialized.
And I don't think the hairprofession is really any
different, where it's likeyou've got barbers, you've got
(21:30):
hairdressers, but then you havethose licensed professionals
that subspecialize in hairreplacement systems.
Yeah, you know, go into,specifically, makeup esthetician
.
You know medical esthetician,only going into you know med
spas, whatever subspecialty youwant to get into, like there's
so many things, yep, and I don'tmind experts.
(21:55):
If you want to hyper-focus onone aspect of your license power
to you, go for it.
Yeah, I mean, I have a favoritething that I do.
Yes, you do, I still practiceall of it.
Cassy (22:09):
Yeah, I know, I remember
when I was in school I
considered like I expected thatI would well, first of all,
starting hair school, I thoughtI was going to be a color
specialist.
Like I thought I was going toextension off and become a
specialist in color, and then Irealized color was science and
I'm just bad at science.
So we moved past that.
But in that period of time,like I wanted to not only become
(22:32):
a color specialist but I alsowanted to get all these other
extra licenses and stuff.
But then the more I wentthrough school, the more I
realized I kind of wanted tofocus on one kind of wheelhouse
of things instead of extendingtoo far.
I wanted to be able to likespend time, because in my head
(22:52):
head I pictured it back to backyou know what I mean like
getting all these certificationsunder my belt, and then I
realized I really needed to justfocus on my foundations, yeah
my foundational skills as abarber getting my my fades
really good, my beards reallygood, having my shaves down and
stuff like that before I evencould consider like looking into
hair replacement or anythinglike that, because I have
(23:14):
considered those kind of systems.
Bree (23:16):
But I have to make sure I
have my foundation in real good
before I just pull too much inthere well, and even doing
things that aren't necessarilyrequired under to have a license
for, necessarily, like, uh,braids and dreadlocks, yeah,
yeah, yeah, um.
But even there's stuff thatkind of overlaps with other
(23:39):
industries, like microblading,where it's like if you want to
get a microblading certification, you have to have the
prerequisite of a cosmetology oresthetician license, but then
you have to get get anothercertification in order to learn
the techniques, but then youhave to have a tattoo license in
order to use a machine to dothat, and so like it's a whole
(24:00):
other thing that really it makesthe regulation end of it a
little bit more complicated,because it's the okay, whose
umbrella does this fall under?
Whose jurisdiction is gonna bedealing with the violations here
, and then you got you know allright, well, congratulations.
Now you have to get twodifferent shop licenses, yeah,
(24:23):
that seems like a jumbled mess.
I mean yes and no, because samething with med spas where they
could hire an esthetician.
But an esthetician has to workin an establishment that is a
licensed shop.
So it has to be anestablishment that's licensed
under the board that governsestheticians.
In addition to whatever medicallicense requirement is there.
(24:45):
So those are also two totallyseparate boards.
Makes sense.
But unfortunately there is a anignorance on the medical end of
things as far as our profession, because med spas don't really
have a technical definition orcategory.
So now medical professionalsthink that theirs is the end-all
(25:08):
, be-all or the standard forsanitation or whatever, not to
say that they're not solid onthe sanitation end of things.
But that doesn't mean that yourregulatory board is above our
regulatory board.
Yeah, like you don't get tojust be like, no, we're fine
automatically.
No, you still have to getlicensed.
(25:31):
Yeah, and you still have to beinspected by our people.
Yep, so that's unfortunate,that there seems to be a little
bit of a a classist type of asituation because you go,
there's medical services andthen there's beauty services and
they can't overlap.
You got to know where the lineis, yeah, and when you kind of
(25:56):
blur that with med spas whereit's like, all right, you're
injecting people with things,all right, you have to be
medical professional to do that.
Yeah, because beautyprofessionals are not allowed to
pierce the skin.
Yes, and it's such a aninteresting line to have to draw
more and more, especially whencompanies are rolling out
(26:16):
different technology andprocedures.
Cassy (26:21):
Oh yeah.
Bree (26:22):
So it's like oh, you
really got to make that line
really clear, especially inrules and legislation, Mm-hmm.
But that requires education,because even verbiage can be a
little interesting.
We'll use that word interestingbecause, like electrolysis,
it's a pointy electrode rightthat you put into the hair
(26:48):
follicle yes.
So you're not piercing the skinwith it, you're going into a
hole in the skin.
Cassy (26:55):
Oh yeah, a hole, a
pre-existing hole, yes, yes, and
zapping the hairball.
Oh gosh, splitting hairs.
Bree (27:07):
But like those
distinctions matter, yep for
sure.
Any other instances of uhclient education you can think
of off the top of your head atthe end of this wonderful work
day teaching teenagers aboutconditioner has become a very
prevalent thing or even justwashing patterns, that too.
Cassy (27:28):
That for sure, like how
they're getting built up in an
area because they've got so muchdense hair and stuff.
Yes, absolutely, um, butespecially since, like the wavy,
curly like look is in and the,the younger gentlemen that have
naturally curly hair but it'sjust a frizzy ball on the top of
their head teaching them how tomoisturize their curls and be
(27:51):
able to get some more bounce outof what's happening up there
instead of just frizz, yeah,instead of just bush I got that
going on, with some middle-agedmen, yeah, who are trying to
grow their hair out.
Bree (28:02):
It's like, yeah, you got
some great natural wave, but it
is thirsty, the real partthirsty real parched the beauty
of using spongebob as like anendless multi-generational
example.
Cassy (28:18):
Yes, yes, water water,
but no, I think that's about it
cool all right.
Bree (28:27):
Well, thanks for hanging
out absolutely have a good night
.
Catch y'all later.