When somebody is shopping for a car, they need real-world reviews and practical information about each make and model. But for retailers with tens of thousands of cars for sale at any given time, offering the right content for shoppers to make an informed decision is a continual challenge.
Today, CarMax is tackling this fundamental business problem by using AI to empower its content creation teams. This episode of Pivotal features CarMax's Chief Information and Technology Officer, Shamim Mohammad, who discusses his company’s interesting approach to building new AI solutions on a foundation of solid data governance and culture of experimentation, which has yield extraordinary results for customer and employee experiences.
According to Shamim, by starting small, allowing teams the space to learn and get better, and then empowering them to put innovations into production, they can create incredible solutions and scale them quickly. And the beauty is every organization can benefit from this approach.
00:02 Introduction and Welcome
00:19 The Role of AI in Business Transformation
01:19 Introducing Guest: Shamim Mohammad from CarMax
01:53 Shamim's Journey and Role at CarMax
03:25 The Advent of AI and its Impact
04:42 AI Implementation at CarMax
07:51 The Importance of AI Governance
10:09 Creating a Culture of Experimentation
12:19 Scaling AI Projects and Governance
13:15 The Role of Data in AI Implementation
27:08 Lessons Learned from AI Implementation
29:17 The Future of AI
30:53 Conclusion and Farewell
Link to full episode transcript.
Produced by Larj Media.
Popular Podcasts
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.
Ridiculous History
History is beautiful, brutal and, often, ridiculous. Join Ben Bowlin and Noel Brown as they dive into some of the weirdest stories from across the span of human civilization in Ridiculous History, a podcast by iHeartRadio.