Learning doesn't stop when formal training ends—it continues in the flow of work. On this episode of Powered by Learning, Chief Learning Evangelist and Co-Founder of Apply Synergies Bob Mosher discusses the Five Moments of Need and how organizations can embed learning into the workplace to drive real performance outcomes.
Show Notes:
Here are some of the key points from our interview with Bob Mosher about the Five Moments of Need framework.
- The Five Moments of Need Framework Enhances Workplace Learning: Traditional training focuses on acquiring new knowledge, but real learning happens when employees apply their skills on the job. The Five Moments of Need—New, More, Apply, Change, and Solve—help organizations create a more effective learning ecosystem.
- A Performance-First Mindset Leads to Better Outcomes: Organizations should shift from a "training-first" mindset to a "performance-first" approach. This means embedding learning into the flow of work rather than relying solely on formal training sessions.
- Measuring Learning Impact with Business KPIs: Learning should be tied to measurable business outcomes, not just completion rates or assessment scores. Mosher emphasized the importance of workflow learning dashboards that correlate learning consumption with performance improvements.
- Regulated Industries Can Still Embrace Workflow Learning: Compliance training is necessary, but it doesn’t have to be limited to traditional classroom settings. By embedding learning into daily tasks, organizations—especially those in highly regulated industries—can enhance retention and reduce errors.
- AI is Revolutionizing Learning and Performance Support: AI is playing a growing role in workplace learning by reducing the time SMEs spend creating content and enhancing real-time, in-the-moment learning with digital coaching and performance support tools. However, ensuring AI-generated content is contextual and accurate remains a key challenge.
Listen to Bob Mosher's podcast.
Learn more about the Five Moments of Need
Powered by Learning earned Awards of Distinction in the Podcast/Audio and Business Podcast categories from The Communicator Awards and a Gold and Silver Davey Award. The podcast is also named to Feedspot's Top 40 L&D podcasts and Training Industry’s Ultimate L&D Podcast Guide.
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