Mastering Change: The Dual Power of Training and Change Management

Learn how PSECU (Pennsylvania State Employees Credit Union) leveraged innovative training methods, gamification, and change champions to help team members across the organization navigate and embrace change. Jeff Fetterman, Director of Talent Development, and Sandra Holzgen, Chief Human Resources Officer at PSECU, share their journey of implementing Workday, a new enterprise resource planning system.

Show Notes:

PSECU’s Jeff Fetterman and Sandra Holzgen share these innovative and people-focused strategies that defined PSECU's successful Workday rollout.

• Effective Change Management Strategies: PSECU's success in implementing Workday stemmed from an early focus on change management, utilizing the ADCAR model and appreciative inquiry to build awareness, desire, and engagement across all levels of the organization
• Training and Engagement Excellence: The team employed hands-on, interactive training methods like gamification, escape rooms, and micro-learning to ensure employees were equipped to use Workday effectively, training over 900 employees in just one week
• The Role of Change Champions: PSECU mobilized a team of 80 change champions and agents who acted as key influencers and facilitators, offering real-time support and ensuring widespread adoption of the new system.
• Tailored Support for Success: By implementing a "white glove" service, including live Teams support channels and in-person assistance, PSECU ensured employees could navigate the transition with confidence, minimizing resistance and post-implementation challenges.
• Lessons in Large-Scale Implementation: Emphasizing early engagement, cross-functional collaboration, and iterative feedback, PSECU not only delivered their project on time but also set a foundation for continued optimization and success in future phases.

Powered by Learning earned Awards of Distinction in the Podcast/Audio and Business Podcast categories from The Communicator Awards and a Gold and Silver Davey Award. The podcast is also named to Feedspot's Top 40 L&D podcasts and Training Industry’s Ultimate L&D Podcast Guide.

Learn more about d'Vinci at www.dvinci.com.
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