Practice Partners Podcast
Welcome to Practice Partners Podcast, where Ami, a seasoned practice owner, and Zac, a dynamic practice manager, team up to explore the ins and outs of healthcare business management. Together, they share their expertise as consultants for practice owners and managers through their work with Practice Partners, while also operating Ami's own successful medical centre group, Innovate Health. From funny behind-the-scenes stories to real-world challenges and valuable insights, Practice Partners Podcast is your go-to podcast for everything practice management and operations. Whether you’re a seasoned practice owner, a budding manager, or just curious about what goes on behind the reception desk, join Ami and Zac for an engaging and informative journey into the heart of healthcare business. Tune in for laughs, lessons, and a little chaos—because running a medical practice is anything but boring! 'We partner you in your Healthcare Business'
Episodes
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In Episode #58, Ami and Zac dive into a real-life question on managing up — navigating tricky dynamics between practice managers and owners.
They share practical tips on communication, setting boundaries, and influencing leadership with confidence and professionalism.
A must-listen for anyone looking to strengthen relationships and teamwork within their practice.
We would love for you to shar...
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👩⚕️ Episode #57 of the Practice Partners Podcast is here — and we’re diving into how to prepare for a new GP joining your clinic.
From onboarding checklists and compliance essentials to setting expectations and creating a smooth first week, Ami and Zac share their tried-and-tested approach to setting new doctors (and your team) up for success.
For more information on GP Recruitment, see Ep...
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Part 2 of our chat with Chris Smeed, the CEO & Founder of Cubiko is here — and it’s packed with game-changing insights! 🚀
In this episode, we dive deeper into how practice leaders can harness data to improve efficiency, boost profitability, and build a culture of continuous improvement.
If you’re looking to elevate your practice operations, this two-part series is a must-listen!
Cubiko W...
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We’re joined by the brilliant Chris Smeed, the CEO & Founder of Cubiko to talk all things data and how it can transform the way you run your clinic. 📊
From understanding key metrics to improving team performance, Chris shares practical insights on using data to drive smarter business decisions in general practice.
Tune in to Part 1 of this two-part series!
Cubiko Website: https://www.cub...
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From adjusted item descriptors, removal of Mental Health Consultation and Review items, to structural updates and unexpected curveballs with the BBPIP — the 1st of November has brought another round of MBS changes that every GP practice needs to understand.
In this episode, Ami and Zac break down what’s changing, what it means for your practice, and how to adapt quickly without losing momen...
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🎙️Episode #54 of the Practice Partners Podcast we discuss all things about how to prepare your practice for the end of year.
From managing compliance and finances to reviewing performance and planning for the holiday period, this episode covers everything you need to finish the year strong and set your clinic up for success in the new year.
It’s the perfect time to reflect, reset, and get o...
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✨ It’s the little things that make the biggest difference.
In Episode 53 of the Practice Partners Podcast, we explore why attention to detail matters in every part of your practice — from patient care to administration.
Michael McQueen LinkedIn: https://www.linkedin.com/in/michaelmcqueen1/
We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au
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📞Your reception team is the “front cover” of your clinic — the first impression every patient sees!
In Episode 52 of the Practice Partners Podcast, we dive into why your front desk team plays such a vital role in shaping patient experience and practice success.
We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au
Find any resources ...
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🎙️We’re back with Part 2 of our Special Guest Episode with Darren Compton, Founder of DXC Medical Recruitment.
In this second part, we continue the conversation on GP recruitment, tackling workforce challenges and sharing even more industry insights.
This episode is packed with practical takeaways you won’t want to miss!
Darren Compton: https://www.linkedin.com/in/darrencompton/
Admin+: https...
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🎉 We’re celebrating Episode #50 of the Practice Partners Podcast with a very special guest — Darren Compton, Founder of DXC Medical Recruitment.
In this milestone episode, we dive deep into GP recruitment, workforce challenges, and industry insights in the first part of our 2-Part series.
We walked away with so many valuable takeaways — and we know you will too!
Darren Compton: https://www.l...
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🎙️ Running a smooth GP clinic isn’t just about patient care—it’s about the systems behind the scenes too.
In this episode, we dive into the often-overlooked stock take process and how reviewing it can save your practice time, money, and unnecessary stress.
Tune in and learn how small improvements in stock management can make a big impact on your clinic’s success.
See the following link to o...
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💡 Did you know how you end your meeting can make or break its impact?
In this week’s episode, we share how to close meetings effectively—and why it leads to better accountability, stronger teamwork, and more efficient practices.
🎧 Tune in now and start ending your meetings with purpose!
We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au
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🖥️ Are multiple IT systems streamlining your GP clinic—or slowing you down?
🎙️ In this episode, we dive into the hidden costs of juggling too many platforms, and if the systems at your clinic are being used to their full potential!
We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au
Find any resources discussed in this podcast, an...
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Running a GP clinic isn’t just about caring for patients—it’s about building a sustainable business.
🎧 In this episode, we explore why your practice needs to operate like a business, not a charity, and how to strike the perfect balance between quality care and financial health.
We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au
F...
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🦴Your team is the backbone of your practice. When performance slips, patient care does too...
Ami and Zac explore the ripple effects of underperformance within clinical and administrative teams, why it matters more than many realise, and how practice leaders can identify, address, and prevent these issues before they compromise care.
🎧Tune in as we unpack the link between staff underperfo...
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In this episode, we explore practical strategies for increasing your clinic’s fees!
😷Learn how to communicate changes effectively, align fees with value, and strengthen your clinic’s financial health.
🎙️Whether you’re a practice owner, manager, or GP, this episode will help you balance business needs with patient care.
We would love for you to share your thoughts, questions, and stories t...
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In this 2 Part Episode of the Practice Partners Podcast, Ami & Zac chat with Dr Dan Wijeratne about everything MyGPMPtool.
We loved having Dr Dan join us on the Podcast to share his knowledge and thoughts!
For more information on MyGPMPtool visit www.mygpmptool.com.au or email contact@mygpmptool.com.au
We would love for you to share your thoughts, questions, and stories to: info@practice...
Send us your enquiry or question directly!
In this 2 Part Episode of the Practice Partners Podcast, Ami & Zac chat with Dr Dan Wijeratne about everything MyGPMPtool.
We loved having Dr Dan join us on the Podcast to share his knowledge and thoughts!
For more information on MyGPMPtool visit www.mygpmptool.com.au or email contact@mygpmptool.com.au
We would love for you to share your thoughts, questions, and stories to: info@practice...
Send us your enquiry or question directly!
In this episode, we dive into the importance of staff appraisals—how to structure them, what to cover, and how they can drive performance, engagement, and growth in your practice.
We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au
Find any resources discussed in this podcast, and all of our other resources at https://www.practicepa...
Send us your enquiry or question directly!
In this episode of our Practice Management Podcast, we dive into practical strategies for managing patient complaints with professionalism, empathy, and clarity. Learn how to turn feedback into opportunities for growth and strengthen trust in your practice.
💬 Because every complaint is a chance to improve.
We would love for you to share your thoughts, questions, and stories to: info@practic...
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