Practice Partners Podcast
Welcome to Practice Partners Podcast, where Ami, a seasoned practice owner, and Zac, a dynamic practice manager, team up to explore the ins and outs of healthcare business management. Together, they share their expertise as consultants for practice owners and managers through their work with Practice Partners, while also operating Ami's own successful medical centre group, Innovate Health. From funny behind-the-scenes stories to real-world challenges and valuable insights, Practice Partners Podcast is your go-to podcast for everything practice management and operations. Whether you’re a seasoned practice owner, a budding manager, or just curious about what goes on behind the reception desk, join Ami and Zac for an engaging and informative journey into the heart of healthcare business. Tune in for laughs, lessons, and a little chaos—because running a medical practice is anything but boring! 'We partner you in your Healthcare Business'
Episodes
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Running a GP clinic isn’t just about caring for patients—it’s about building a sustainable business.
🎧 In this episode, we explore why your practice needs to operate like a business, not a charity, and how to strike the perfect balance between quality care and financial health.
We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au
F...
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🦴Your team is the backbone of your practice. When performance slips, patient care does too...
Ami and Zac explore the ripple effects of underperformance within clinical and administrative teams, why it matters more than many realise, and how practice leaders can identify, address, and prevent these issues before they compromise care.
🎧Tune in as we unpack the link between staff underperfo...
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In this episode, we explore practical strategies for increasing your clinic’s fees!
😷Learn how to communicate changes effectively, align fees with value, and strengthen your clinic’s financial health.
🎙️Whether you’re a practice owner, manager, or GP, this episode will help you balance business needs with patient care.
We would love for you to share your thoughts, questions, and stories t...
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In this 2 Part Episode of the Practice Partners Podcast, Ami & Zac chat with Dr Dan Wijeratne about everything MyGPMPtool.
We loved having Dr Dan join us on the Podcast to share his knowledge and thoughts!
For more information on MyGPMPtool visit www.mygpmptool.com.au or email contact@mygpmptool.com.au
We would love for you to share your thoughts, questions, and stories to: info@practice...
Send us your enquiry or question directly!
In this 2 Part Episode of the Practice Partners Podcast, Ami & Zac chat with Dr Dan Wijeratne about everything MyGPMPtool.
We loved having Dr Dan join us on the Podcast to share his knowledge and thoughts!
For more information on MyGPMPtool visit www.mygpmptool.com.au or email contact@mygpmptool.com.au
We would love for you to share your thoughts, questions, and stories to: info@practice...
Send us your enquiry or question directly!
In this episode, we dive into the importance of staff appraisals—how to structure them, what to cover, and how they can drive performance, engagement, and growth in your practice.
We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au
Find any resources discussed in this podcast, and all of our other resources at https://www.practicepa...
Send us your enquiry or question directly!
In this episode of our Practice Management Podcast, we dive into practical strategies for managing patient complaints with professionalism, empathy, and clarity. Learn how to turn feedback into opportunities for growth and strengthen trust in your practice.
💬 Because every complaint is a chance to improve.
We would love for you to share your thoughts, questions, and stories to: info@practic...
Send us your enquiry or question directly!
Is your appointment book constantly full, yet patients are still struggling to get in?
In this episode, we take a deep dive into how to improve access within your appointment system, with flow and easy access to fill up your appointment books!
We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au
Find any resources discussed in this p...
Send us your enquiry or question directly!
In this Episode of Practice Partners we discuss the impact of Outsourced vs In House Reception, where we explore the pros, cons, and patient care impact of each approach.
✅Pros and cons of in-house vs. outsourced reception models
✅Cost analysis and return on investment
✅Staff training, consistency, and accountability
We would love for you to share your thoughts, questions, and stories to: inf...
Send us your enquiry or question directly!
Data overload is real—but are you looking at the numbers that actually drive your practice forward? 📈🖥️
In this episode of the Practice Partners Podcast, we dive into practice dashboards and the key metrics every manager should have on their radar—every single day.
✅ What a good practice dashboard looks like
✅ The most important daily data points across finance, operations, and perfo...
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If you're not looking ahead, you're possibly falling behind. 📊🔮
In this episode of the Practice Partners Podcast, we dive into the power of financial forecasting and how it can completely transform the way you manage and grow your clinic.
✅ Why knowing your numbers is critical for decision-making
✅ How documenting a financial forecast increases visibility and control
✅...
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Stepping into leadership is hard — especially when you’re leading your mates.
In this episode of the Practice Partners Podcast, we unpack the tricky transition from peer to leader, including:
✅ Setting healthy boundaries without losing respect
✅ How to communicate with fairness and authority
✅ Dealing with pushback, tension, and “you’ve changed” energy
✅ Building a leade...
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Accreditation: We all dread it — but are you actually ready for it?
In this episode of the Practice Partners Podcast, we dive into:
✅ How to prepare your clinic for accreditation
✅ The habits that help you maintain standards year-round
✅ Common pitfalls and how to avoid last-minute panic
✅ A look at the proposed changes coming down the pipeline
If your plan is to “get ev...
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Chronic Care, Changed – What the new framework may mean for your practice
The way we manage chronic conditions is evolving—and your workflows need to keep up.
In this episode of the Practice Partners Podcast, we explore the updated Chronic Disease Management (CDM) framework, including:
✅ Key changes to chronic condition management plans
✅ The push for simplified processes and what ...
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Work-life balance — everyone wants it, but does it actually exist in healthcare? 💼
In this fun but serious episode of the Practice Partners Podcast, we unpack:
✅ Why "balance" might be the wrong word entirely
✅ How to manage boundaries, burnout, and brain space
✅ Strategies to stay grounded, focused, and recharged
✅ The realities of leadership, after-hours ema...
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How many receptionists do you really need? Spoiler: There’s no magic number. 🔢📋
In this episode of the Practice Partners Podcast, we challenge the idea that front desk staffing should be based on fixed ratios. Instead, we explore what actually drives effective rostering, including:
✅ Why reception-to-doctor ratios don't work in isolation
✅ The importance of workflow, patien...
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Running a practice is expensive—but blowing the budget doesn’t have to be the norm. 💸📉
In this episode of the Practice Partners Podcast, we’re talking all things budgeting and cost control, including:
✅ How to know your numbers and what they actually mean
✅ Smart strategies to cut costs without impacting care
✅ Why every dollar spent should have purpose and return
✅ Ho...
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Assigning Medicare benefits isn’t just paperwork — it’s a legal requirement and a critical step in keeping your billing compliant and your payments flowing 💼
In this episode of the Practice Partners Podcast, we break down:
✅ What “assigning benefits” actually means and why it matters
✅ Legal obligations for practices and practitioners
✅ How to properly collect patient consen...
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A smooth clinic starts at the treatment room — but are your nurses truly across the processes that keep everything moving? 🏥
In this episode of the Practice Partners Podcast, we dive into the importance of accountability at the nurse’s station, covering:
✅ Ensuring your team owns treatment room processes and procedures
✅ Stock management: no more last-minute shortages or over-spe...
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Let’s be honest — there are questions we all wish we could ask in interviews to avoid hiring drama, gossip, or a walking HR case. In this episode of the Practice Partners Podcast, we’re saying what everyone’s thinking.
We cover:
✅ The red flags that never show up on a resume
✅ The brutally honest (and wildly inappropriate) questions we wish we could ask
✅ How to actually get ...
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