Managing Team Members (and Sometimes Your Doctors)

Is office culture a real thing? Can team morale be built? What if your practice has an employee who is difficult to work with? Today, Lacie is joined by Laura Henry, who is at the helm of a successful orthodontic business, managing three offices, two practices, and three doctors; Laura has answers to these questions. Lacie and Laura will also discuss time off, office apparel and the importance of leadership. Don’t miss this powerful episode of Practice Talk. You will surely learn how to achieve a successful team in your practice. 

IN THIS EPISODE:

• [1:42] Laura discusses culture and team morale within the office and gives an example of a team-building exercise used in their office
• [5:36] Laura explains that negative-positive energy is a real thing, and she sites examples and ways to overcome it
• [8:44] Laura discusses ways to incentivize the members of the team
• [12:33] A listener poses a question regarding an issue with her doctor
• [15:38] A listener asks about team members all wanting their vacation during the summer when the office is hectic
• [19:09] Laura discusses team apparel
• [23:40] Laura leaves listeners with insightful words of advice
• [26:32] Lacie encourages listeners to send in their questions for the next podcast episode

KEY TAKEAWAYS: 

• [1:47] There are many ways to manage conflict in an office. The culture provided by the leadership team is critical to the office's work environment. 
• [5:23] Positivity in your staff carries into the waiting room and with every patient that staff comes in contact with. The smiles and positive attitudes generated among staff filter over to the patients.
• [8:25] There are ways to incentivize your team. When you find out what your team feels are good ways to incentivize them both as a team and individually, incentives will work to the office's advantage.

RESOURCE LINKS

People + Practice  - Website

Practice Talk Podcast - Free Downloads

BIOGRAPHY: 

Laura is a seasoned professional in the field of orthodontics with a passion for leadership and excellence. Raised in CO, her orthodontic journey began almost a decade ago. Currently, Laura is at the helm of a successful orthodontic business, managing three offices, two practices, and three very skilled doctors. AND on top of that, Laura has been married for 15 years and has five amazing kids.

QUOTES: 

“I think team morale is one of the biggest things within an office because it's what keeps people, and it's what loses people. Positivity within an office starts from the top down. If you come in as a leadership team with positive energy, your team will feed on that.”  - Laura Henry.

“You create positivity by also identifying when things are negative, right? And really game planning for those things. So, it's not just about being positive. It's not just about pushing positivity. You don't want to gaslight them into a positive mindset. It's saying, ‘you know what? Some days are awful, we're short-staffed, and that's unfortunate, but it happens.’ So we game plan and sit down and say, where is the doctor needed? What do we need to do? ”  - Laura Henry