Press 1 For Nick

Press 1 For Nick

Press 1 For Nick is ranked in the top 2.5% of podcasts globally. The show has had 884,800 impressions in the last year, 50+ 5-star reviews, and listeners in over 181 different countries. Nick’s guests – each with a unique wealth of knowledge – include leaders from a variety of backgrounds and industries. It is both educational and engaging, and each episode offers listeners a dynamic blend of insightful stories, best practices, and invaluable lessons. Learn the stories and skills of the world’s most brilliant and interesting Customer Experience and Customer Service Leaders. The employee experience (EX) and customer experience (CX) are interconnected. This show will help you to focus on the customer and the employee! Support this show, here: https://www.buymeacoffee.com/press1fornick

Episodes

August 15, 2022 30 min

[Replay] Ryo Zsun - The Culture Mystro at Zappos [Zappos Experience]


ABOUT NICK GLIMSDAHL
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LISTENER SUPPORT
Purchase Nick’s books: 
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
Apparel: https://www.teepublic.com/user/press-1-for-nick 
Support this show through Buy Me A Coffee


BOOK RECOMMENDATIONS:
Learn about all the guests' book recommendatio...

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How to Solve Problems with E-Learning - Marc Havercroft, President at Go1 [E-Learning]


Their purpose (and passion) is to rekindle people’s love for learning, reigniting their childlike insatiability for new knowledge and experiences. They make learning simple, accessible, convenient, and comprehensive. Our platform consolidates all the types, topics, and formats of learning material available, making it easy to access and intuitive ...

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[Replay] Culture Is Built On What You Practice, Promote and Permit. Tim Kight - CEO, Focus 3 // Speaker, Writer, Coach [Culture]


ABOUT NICK GLIMSDAHL
Subscribe to my bi-weekly newsletter
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LISTENER SUPPORT
Purchase Nick’s books:
Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick
Support this show through Buy Me A Coffee
BOOK RECOMME...

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Use Data to Personalize the Customer Experience, Brian Kaufman, Director of Customer Experience at Bespoke Post [Subscription Experience]


Brian Kaufman is the Director of Customer Experience at Bespoke Post, where he’s helped scale the team from 3 agents in 2017 (he was one of them!) to nearly 60 agents today. Bespoke Post was recently named Best in Class Contact Center at the 2021 CCW Excellence Awards, and Newsweek listed Bespoke ...

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Eric Farber - Author, The Case for Culture [Culture]


ABOUT NICK GLIMSDAHL
Subscribe to my bi-weekly newsletter
Find me on Twitter
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LISTENER SUPPORT
Purchase Nick’s books: 
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
Apparel: https://www.teepublic.com/user/press-1-for-nick 
Support this show through Buy Me A Coffee


BOOK RECOMMENDATIONS:
Learn about all the guests' book recommendations here: https:/...

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Why Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity]

She is a passionate customer-centricity advisor, author, and keynote speaker. She has been inspiring leaders and C-level executives of world-class organizations on embracing customer-centricity as the key to unlocking the future of business. Driven by bringing humanity to business, her mission is to see a brighter future—where compani...

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Kindra Hall - Chief Storytelling Officer at SUCCESS Magazine, Keynote Speaker, and WSJ Bestselling Author of Stories That Stick [Stories That Stick]


ABOUT NICK GLIMSDAHL
Subscribe to my bi-weekly newsletter
Find me on Twitter
Find me on LinkedIn


LISTENER SUPPORT
Purchase Nick’s books: 
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
Apparel: https://www.teepublic.com/user/press-1-for-nick 
Support this show through Buy Me...

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Tony Johnson. Tony is the founder and principal at The Tony Johnson Group.  He is an international speaker, author, and thought leader on the topics of customer and consumer experience, customer service, guest engagement, and leadership.

What does CX mean to you?
Let's talk about the Great Resignation. When did it start and why is it happening?
What can companies do about it?
Pay, Benefits, Flex in scheduling
what does it mean to re...

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Brian Solis - Global Innovation Evangelist at Salesforce [Marketing]


ABOUT NICK GLIMSDAHL
Subscribe to my bi-weekly newsletter
Find me on Twitter
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LISTENER SUPPORT
Purchase Nick’s books: 
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel: https://www.teepublic.com/user/press-1-for-nick 
Support this show through Buy Me A Coffee


BOOK RECOMMENDATIONS:
Learn about all the guests' book recommendatio...

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Gene Smith serves as Senior Vice President and Athletic Director for The Ohio State University.


Smith is a former student-athlete and coach who has earned a reputation for advocating for student-athletes and increasing the support they receive. Smith was intimately involved in the crafting of new Name, Image, and Likeness (NIL) NCAA legislation and was a fierce advocate for student-athletes to have the opportunity to train and compe...

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J.J. Peterson - StoryBrand Chief of Teaching and Facilitation at StoryBrand and Co-Author of the Book, Marketing Made Simple [Marketing]


ABOUT NICK GLIMSDAHL
Subscribe to my bi-weekly newsletter
Find me on Twitter
Find me on LinkedIn


LISTENER SUPPORT
Purchase Nick’s books:
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel: https://www.teepublic.com/user/press-1-for-nick
Support this show through Buy Me A Coffee


BOO...

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Jason Lippert is the CEO at LCI Industries, but he has served in many positions over the last 28 years, his first role in the company was as a management trainee. Lippert combines their strategic manufacturing capabilities with the power of its winning team culture to deliver unrivaled Customer Service, award-winning Innovation, and premium products to every customer they do business with. 

What is one thing people might not know ab...

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Nancy Flowers is the Vice President of Insights & Loyalty at Hagerty. She is a Loyalty Strategist, Client Experience & VOC Expert, Marketing Professional, and Champion of Change. [Listening]


ABOUT NICK GLIMSDAHL
Subscribe to my bi-weekly newsletter
Find me on Twitter

Find me on LinkedIn

LISTENER SUPPORT
Purchase Nick’s books:
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
Apparel: https://www.teepublic.com/user...

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Marcus Sheridan - Author, They Ask, You Answer [Customer Obsessed]


ABOUT NICK GLIMSDAHL
Subscribe to my bi-weekly newsletter
Find me on Twitter
Find me on LinkedIn


LISTENER SUPPORT
Purchase Nick’s books: 
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
Apparel: https://www.teepublic.com/user/press-1-for-nick 
Support this show through Buy Me A Coffee


BOOK RECOMMENDATIONS:
Learn about all the guests' book recommendations...

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Stephen Trzeciak. He is a physician-scientist, Chief of Medicine at Cooper University Health Care, and Professor and Chair of Medicine at Cooper Medical School of Rowan University in Camden, New Jersey.  Dr. Stephen Trzeciak is a specialist in intensive care medicine and a clinical researcher with more than 120 publications in the scientific literature. Dr. Stephen Trzeciak is the co-author of two books, Compassionomics: The Revolu...

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Anthony Iannarino is a highly respected international speaker, bestselling author, entrepreneur, and sales leader specializing in complex business-to-business sales.  Anthony is a top thought leader in sales strategy. His most recent book, Elite Sales Strategies: A guide to being one-up, creating value, and becoming truly consultative.

What does it mean to be a sales guide?
4:44.428 – 7:20.708
 Why does it require more of a salesperso...

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The Biggest Source of Digital Friction is... Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor [Customer Effort]


ABOUT NICK GLIMSDAHL
Subscribe to my bi-weekly newsletter
Find me on Twitter
Find me on LinkedIn


LISTENER SUPPORT
Purchase Nick’s books: 
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel: https://www.teepublic.com/user/press-1-for-nick 
Support this show through Buy Me A Coffee

B...

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Jennifer Karen is the Patient Experience Officer at BJC Healthcare and an industry leader in HealthCare experience strategy. Jennifer is an active member and advisor to national and international organizations and Boards. She is a fire starter inspiring a culture of service excellence, hospitality, ownership, and results across the globe.


What does patient experience mean to you? 1:13.868 – 1:49.720
How can you give your patient thei...

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[Replay] Bob Burg - Bestselling Co-author of “The Go-Giver” [Giving]
 
Bob talks about:
·       Your true worth is determined by how much you give in value than you take in payment
·       The Five Laws of Stratospheric Success
·       And the importance of communicating with tact and empathy


ABOUT NICK GLIMSDAHL
Subscribe to my bi-weekly newsletter
Find me on Twitter
Find me on LinkedIn


LISTENER SUPPORT
Purchase Nick’s books: 
Reasons NOT to ...

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Mark as Played

Jason Cutter, CEO of Cutter Consulting Group, is a mindset and scalability expert. Even though he didn’t have a sales upbringing or background (his bachelor’s degree is in Marine Biology), he knows what it takes to be successful in sales and build profitable teams. His books, podcasts and work with clients are focused on helping close more deals, make more money, and produce scalable results.


How did you get into Sales?
Before you go...

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