Elevating Your Workforce: Unraveling the Employee Experience with Joey Coleman [Employee Experience]
Join us for a captivating discussion on employee experience, including 'The First 100 Days' framework, unique employee benefits, and mastering the art of balancing engagement and care. Tune in to unlock your organization's workforce potential! 🌟
🎬 Episode Highlights:
Shift from Customer to Employee Experience: Join us as we explore why renowned customer experience expert Joey shifted his focus to employee experience, unveiling how this transition transformed his perspective on customer experience.
- Phases of Experience: Discover the fascinating connection between the eight phases of employee experience and customer experience. Joey draws intriguing comparisons, revealing their intertwined nature.
- Common Challenges in Employee Journey: Dive into the common hurdles businesses face while guiding employees through various phases of the employee experience. Joey sheds light on areas where organizations often stumble.
- Tools for Enhancing Employee Journey: Joey's research uncovered six standout tools for enhancing the employee journey. Learn how these tools contribute to creating a positive experience for employees and hear real-life success stories.
- Balancing Personalized Communication and Tools: Explore the pivotal role of personalized communication in the employee experience. We delve into striking the right balance between communication and tools for employee satisfaction.
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VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/Â
This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/Â
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