In the time it took you to brush your teeth this morning, there were over 900 calls placed to 911 emergency services in the United States alone. But would you believe that out of these 900 calls made, almost 300 of them were either non-emergencies or complete butt dials? Unfortunately, within the past couple years, the coronavirus pandemic has spurred an increase in call volume to emergency services, while simultaneously introducing a myriad of understaffing issues. In fact, 77% of public-safety answering points, such as 911 and emergency dispatch, reported being consistently below authorized staffing levels in 2022. But it’s not just emergency services that have been suffering. The utilities sector experienced the second to highest percentage of worker resignations last year, leaving those still in the field to be completely overburdened with customer calls. Hello, I am your host Mike Lake and in today’s preview I will be talking with Tinna Hung, director of marketing at Daupler, a company that has created a response management system that can be used to help service providers prioritize emergencies and effortlessly match a service to an available provider.
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