Is conflict always a bad thing? In this episode of Programming Leadership, Marcus and his guest, Jennifer Jones-Patulli, discuss how people tend to think about conflict and how they handle it. Jennifer provides insight and tools to use as leaders to help handle conflict situations within an organization and among staff. Conflict may be uncomfortable, but it is not always bad.
Show Notes
- Fight, flight, or freeze reactions
- Cultures approach conflict differently
- Conflict is not a problem but can become a problem
- Time pressure plays into how people handle conflict
- People have different triggers that increase their heart rate and it’s important to know your triggers
- Scale and interdependent pairs
- Tactical vs. strategic
- Leaders should have an awareness of how to handle conflict
- Pattern spotting questions
- Tension provokes uncertainty which can then change dynamics of individuals or even teams
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