In this impactful episode of PropTech Pulse, host Aaron Kardell welcomes Kendall Bonner, VP of Industry Relations and Strategic Partnerships at eXp Realty. A licensed attorney, former broker-owner, successful team leader, and recognized industry influencer, Bonner shares her expertise on leveraging technology to enhance client relationships while maintaining the human connection that drives real estate success. The conversation covers digital transformation, balancing efficiency with personal touch, technology adoption strategies, and building community in virtual environments.
Topics Covered
- How digital transformation has changed client relationships in real estate
- Balancing technology efficiency with authentic human interactions
- Current gaps and opportunities in real estate technology
- Effective strategies for technology adoption and implementation
- Building team culture and community in digital environments
- The future of AI-driven insights in real estate business
Key Quotes
- "We are a belly-to-belly business in real estate... the goal of technology and digitizing relationships is to enhance the client experience."
- "You can't outsource the heart. People want to digitize the heart part of their business, and I think that's a mistake."
- "Before you can reach the success goal... you have to get consistent doing it over and over again. The next step is proficiency... And then the final step is efficiency."
- "The one thing technology can do really well that we are honestly not that great at is aggregating and interpreting data."
- "You can't just focus on how to do something, how to use the tool. You have to teach the agents why they need to use the tool and where and when to implement it."
- "Community is not just about having a physical location... Really what community is about is relationship."
About Kendall Bonner
Kendall Bonner has been a licensed Florida attorney since 2003 and entered real estate in 2011. She founded a franchise brokerage in 2014, growing it from a single agent to 60 agents with over $200 million in volume. In 2021, she launched a real estate team that achieved 200+ home sales and $80+ million in volume within two years. Currently, she serves as VP of Industry Relations and Strategic Partnerships at eXp Realty, overseeing the eXp Solutions business unit. Her recent accolades include being named a 2024 Woman of Influence by HousingWire, a 2025 Power Player by Inman, and a 2025 Newsmaker by RISMedia.
Resources Mentioned
- CRM systems for real estate
- AI-driven insights and coaching
- Virtual community-building platform
Connect With Kendall Bonner
- Website: KendallBonner.com
PropTech Pulse: From the entrepreneur's desk to the industry front lines and into real-world operations – taking the pulse of real estate technology in just 20 minutes.
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