In this impactful episode of PropTech Pulse, host Aaron Kardell welcomes Kendall Bonner, VP of Industry Relations and Strategic Partnerships at eXp Realty. A licensed attorney, former broker-owner, successful team leader, and recognized industry influencer, Bonner shares her expertise on leveraging technology to enhance client relationships while maintaining the human connection that drives real estate success. The conversation covers digital transformation, balancing efficiency with personal touch, technology adoption strategies, and building community in virtual environments.
Topics Covered
- How digital transformation has changed client relationships in real estate
- Balancing technology efficiency with authentic human interactions
- Current gaps and opportunities in real estate technology
- Effective strategies for technology adoption and implementation
- Building team culture and community in digital environments
- The future of AI-driven insights in real estate business
Key Quotes
- "We are a belly-to-belly business in real estate... the goal of technology and digitizing relationships is to enhance the client experience."
- "You can't outsource the heart. People want to digitize the heart part of their business, and I think that's a mistake."
- "Before you can reach the success goal... you have to get consistent doing it over and over again. The next step is proficiency... And then the final step is efficiency."
- "The one thing technology can do really well that we are honestly not that great at is aggregating and interpreting data."
- "You can't just focus on how to do something, how to use the tool. You have to teach the agents why they need to use the tool and where and when to implement it."
- "Community is not just about having a physical location... Really what community is about is relationship."
About Kendall Bonner
Kendall Bonner has been a licensed Florida attorney since 2003 and entered real estate in 2011. She founded a franchise brokerage in 2014, growing it from a single agent to 60 agents with over $200 million in volume. In 2021, she launched a real estate team that achieved 200+ home sales and $80+ million in volume within two years. Currently, she serves as VP of Industry Relations and Strategic Partnerships at eXp Realty, overseeing the eXp Solutions business unit. Her recent accolades include being named a 2024 Woman of Influence by HousingWire, a 2025 Power Player by Inman, and a 2025 Newsmaker by RISMedia.
Resources Mentioned
- CRM systems for real estate
- AI-driven insights and coaching
- Virtual community-building platform
Connect With Kendall Bonner
- Website: KendallBonner.com
PropTech Pulse: From the entrepreneur's desk to the industry front lines and into real-world operations – taking the pulse of real estate technology in just 20 minutes.
Popular Podcasts
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.
Ridiculous History
History is beautiful, brutal and, often, ridiculous. Join Ben Bowlin and Noel Brown as they dive into some of the weirdest stories from across the span of human civilization in Ridiculous History, a podcast by iHeartRadio.