๐๐๐ ๐๐๐๐ ๐๐๐๐ ๐๐ ๐๐๐ ๐ ๐๐๐๐๐๐.
But what happens after the go-live?
Too many health tech companies lose momentum right when they should be deepening trust and adoption.
In this episode, I sit down with Sandra Johnson, SVP of Client Services at CliniComp, to talk about how their โsystem as a serviceโ model keeps clinicians front and center, embeds users in every stage of product creation, and delivers interoperability that makes life easier for care teamsโnot harder.
Whether youโre an early-stage founder or scaling your solution, this conversation will help you see why optimization is your real retention strategy.
What youโll learn in this episode:
๐ถ How to turn โgo-liveโ into the start of a stronger client relationship
๐ถWhy embedding end users early ensures adoption
๐ถThe role of interoperability in creating a 360ยฐ patient view
๐ถHow automation gives clinicians back their most valuable assetโtime
๐ถThe strategic advantage of ongoing optimization for scaling startups
Episode Timestamp:
00:00:01 โ Go live is just the beginning, not the end
00:01:48 โ Introducing guest Sandra Johnson from CliniComp
00:03:05 โ Sandraโs career journey in healthcare IT
00:05:44 โ CliniCompโs unique โsystem as a serviceโ model
00:09:15 โ Collaborative partnership approach for long-term support
00:12:21 โ Use cases across inpatient, outpatient, and long-term care
00:14:55 โ Scalable platform, interoperability, and AI in EHR
00:17:10 โ Expanding to global customers with full end-to-end solutions
00:20:49 โ Summary of Sandraโs key insights
00:21:24 โ Key Point #1: Customer retention starts at go live
00:22:03 โ Key Point #2: Clinicians must lead product development
00:22:49 โ Key Point #3: Interoperability as a growth lever
00:22:58 โ Key Point #4: Workflow automation equals more patient time
00:23:26 โ Key Point #5: Adaptability and scalability for all organizations
00:23:53 โ Key Point #6: Awareness as a strategic barrier
Contact Sandra Johnson, SVP of Client Services at CliniComp at:
๐ง Related Episodes Youโll Love
๐ Ep 151- Tech Equity Is the Missing Link in Health Equity โ How inclusive tech design drives adoption and improves outcomes.
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