From Implementation to Optimization: Never Lose a Client Again with Sandra Johnson

𝒀𝒐𝒖 𝒘𝒐𝒓𝒌 𝒉𝒂𝒓𝒅 𝒕𝒐 𝒘𝒊𝒏 𝒂 𝒄𝒍𝒊𝒆𝒏𝒕. 

But what happens after the go-live? 

Too many health tech companies lose momentum right when they should be deepening trust and adoption.

In this episode, I sit down with Sandra Johnson, SVP of Client Services at CliniComp, to talk about how their “system as a service” model keeps clinicians front and center, embeds users in every stage of product creation, and delivers interoperability that makes life easier for care teams—not harder.

Whether you’re an early-stage founder or scaling your solution, this conversation will help you see why optimization is your real retention strategy.

What you’ll learn in this episode:

🔶 How to turn “go-live” into the start of a stronger client relationship

🔶Why embedding end users early ensures adoption

🔶The role of interoperability in creating a 360° patient view

🔶How automation gives clinicians back their most valuable asset—time

🔶The strategic advantage of ongoing optimization for scaling startups

Episode Timestamp:

00:00:01 – Go live is just the beginning, not the end

00:01:48 – Introducing guest Sandra Johnson from CliniComp

00:03:05 – Sandra’s career journey in healthcare IT

00:05:44 – CliniComp’s unique “system as a service” model

00:09:15 – Collaborative partnership approach for long-term support

00:12:21 – Use cases across inpatient, outpatient, and long-term care

00:14:55 – Scalable platform, interoperability, and AI in EHR

00:17:10 – Expanding to global customers with full end-to-end solutions

00:20:49 – Summary of Sandra’s key insights

00:21:24 – Key Point #1: Customer retention starts at go live

00:22:03 – Key Point #2: Clinicians must lead product development

00:22:49 – Key Point #3: Interoperability as a growth lever

00:22:58 – Key Point #4: Workflow automation equals more patient time

00:23:26 – Key Point #5: Adaptability and scalability for all organizations

00:23:53 – Key Point #6: Awareness as a strategic barrier

Contact  Sandra Johnson, SVP of Client Services at CliniComp at: 

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