When your frontline workers are burnt out, and your admin team is buried in spreadsheets… it’s not a staffing issue. It’s a system issue.
In this episode of Provider’s Edge, I sat down with Adam Lewis, co-founder and CEO of Apploi, to unpack why long-term care organizations can’t solve workforce burnout by hiring alone—and what it actually takes to retain the people doing the hardest jobs in healthcare.
We dive into why staff recognition isn't a bonus—it’s a lifeline. We explore how smarter onboarding, career-pathing, and scheduling systems don’t just boost morale, but reduce turnover and elevate care quality.
Let’s talk about real retention—where culture meets automation, and recognition becomes strategy.
🧠 If you care about reducing turnover, building career ladders, and leading without the burnout, this one’s for you.
6 Key Points You’ll Learn:
🔑 Why burnout is not just a worker problem—it’s a leadership systems problem
🔑 How automating onboarding and scheduling can cut error rates and save hours weekly
🔑 What it means to build career pathways for CNAs and why it’s crucial to long-term care
🔑 How recognizing your team boosts engagement—and retention
🔑 Why job descriptions must evolve to reflect growth, not just responsibilities
🔑 What high-trust, high-recognition cultures actually look like in healthcare
Episode Timeline:
00:04:09 – Adam’s journey into healthcare staffing tech
00:05:25 – The cost of inefficient hiring and turnover
00:08:18 – Streamlining recruitment for overwhelmed admins
00:11:01 – How Apploi handles recruiting, onboarding, and scheduling
00:19:31 – Designing onboarding to drive clarity and retention
00:22:08 – Hiring aligned with values and intrinsic motivation
00:29:11 – Scaling with people-first leadership
00:34:07 – Apploi’s AI focus for smarter hiring
00:35:18 – Adam’s three wishes for healthcare and his team
00:40:39 – 6 key takeaways on hiring, retention, and culture
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