Workforce: The role of technology and leadership in the people experience

Text us your thoughts on this episode

People are at the core of organizations, and we need to treat them like the valued stakeholders they are to help retain and recruit them in today’s competitive job market. Upskilling and expanding benefits and strategic hiring for specialized skills will go a long way toward fostering the right culture for growth on your teams and in your business.

In this episode, PwC US Chief People Officer Yolanda Seals-Coffield is joined by J. Ofori Agboka, Amazon Vice-President of People Experience and Technology, for a discussion on how companies are tailoring benefits and development programs for different types of workers, and technology’s role in that process. We’ll also explore ways to personalize the career journey, including PwC’s own My+ people strategy.

For more information on this episode's speakers, and to view the full transcript, please visit pwc.com.

About the podcast participants

Yolanda Seals-Coffield, Chief People Officer, PwC US
As US Chief People Officer, Yolanda Seals-Coffield drives PwC's people solutions and function, promoting and supporting our firm’s growth strategy to serve our clients and help our people thrive in and outside of work.

As former Chief Employment Counsel, Yolanda worked with teams across every aspect of the employee life cycle — from hiring to performance, diversity and inclusion and alumni. This gives her unique insights into opportunities to help PwC employees learn, develop and grow.

J Ofori Agboka, Vice President People Experience and Technology (PXT) - Global Operations at Amazon

J Ofori Agboka is responsible for the worldwide Human Resource (HR) practices for Fulfillment, Transportation, Delivery, Customer Service, Employee Relations (ER), and Workplace Health & Safety. He leads teams that support the employment life cycle of Amazonians globally.

His background covers diverse aspects of Human Resources in global and domestic markets spanning automotive and industrial environments. He works hard to utilize his extensive knowledge and expertise and his passion for putting people first, to the fullest potential. He has expertise in strategic human capital planning, employee relations, employment law, employee engagement, performance management, retention and recruiting. His operational background includes in dynamic environments requiring focused decision-making, understanding of how to optimize business processes, developing cost management systems, and enhancing operational efficiency and excellence. His language capabilities include moderate Spanish, and social Mandarin.