Q.A.C Team
Discussions with business owners who tell their story to connect with you on a personal level. The first step in our quality assurance program.
Episodes
Episode 13 marks the final episode of Season One of Chasing the Stars and this one pulls back the curtain on everything we built this year.In this Year in Review, we revisit every episode from Season One, breaking down the wins, the lessons, the surprises, and the honest truths uncovered along the way. From full business deep dives to on-site reviews, this episode connects the dots between the original Chasing the Stars series and ...
What happens when you stop reacting to the year ahead and start designing it?
In Episode 69 of Friday at Four, Steve Kent and Charles Luttrell sit down to talk openly about their goals for 2026 personally, professionally, and strategically.
This isn’t about resolutions or hype. It’s about clarity, direction, and making intentional moves before the calendar forces your hand.
In this episode, you’ll hear how Steve and Charles are think...
In episode 68 of Friday at Four, Steve and Charles tackle buyer’s remorse. Why it shows up after purchases, investments, and big decisions, and how it quietly erodes confidence, momentum, and trust in yourself.Whether you’ve regretted a business expense, a financial move, or a personal purchase, this conversation will help you make decisions you can stand behind without overthinking or self-blame.Friday at Four is a weekly conversa...
In this week’s episode of Friday at Four, Charles and Steve break down the real meaning of discipline, not the social-media version, not the motivational-poster version, but the daily grind that separates consistent winners from inconsistent wishers. We dig into why discipline is the ultimate competitive advantage, how it shows up in your business and your life, and the exact habits that build (or break) your progress.Whether you&#...
In Episode 66 of the Friday at Four podcast, Steve Kent and Charles Luttrell break down the truth about emergency funds. Why most people don’t have one, why that’s dangerous, and how to build a safety net that actually protects you.From unexpected job loss to health scares to real-life “It can’t happen to me” moments, we dive into the financial realities no one wants to talk about. This episode gives you the mindset, strategy, and ...
Thanksgiving Dinner Plate Edition. Q.A.C Team ProductionsIn Episode 12 of Chasing the Stars: Tasted and Rated, we go all-in on Thanksgiving flavor. Three states, three plates, and one unforgettable experience. This time, Charles Luttrell hits the road to find the ultimate Thanksgiving dinner, comparing real-life experiences to the online hype.Stops on This Episode:Metro Diner – Newark, DelawareTurkey, stuffing, mashed potatoes. The...
In this week’s episode of the Friday at Four Podcast Series, Steve Kent and Charles Luttrell sit down with special guest Anthony Spark for a conversation that hits deeper than the usual self-help talk. We’re breaking down a powerful question:Are you doing well or are you actually doing good?This episode challenges the idea that success is just about personal wins. Anthony shares his perspective on how living “well” serves you but l...
In this Thanksgiving edition of Friday at Four, Steve Kent and Charles Luttrell collab for a real conversation about gratitude, what it means, why it matters, and how it impacts life, leadership, and the standards we choose to live by.From personal lessons to business breakthroughs, Steve and Charles reflect on the moments, people, and challenges that shaped their year. This episode goes deeper than a typical holiday highlight reel...
In Episode 63 of the Friday at Four Podcast, Charles Luttrell and Steve Kent dig into standards. The ones that elevate you, the ones that limit you, and the ones you don’t even realize you’ve set.We break down how the McDonald's French fry process became a global benchmark for consistency, and why that same level of non-negotiable standards is exactly what small businesses and individuals need if they want predictable, repeatab...
Welcome to episode 62 of Friday at Four with your hosts Charles Luttrell and co-host Steve Kent.This week, we dive into the topic of change in business, in life, and within ourselves. Whether you’re facing a shift in your career, your finances, or your mindset, this conversation will challenge you to think differently about what’s holding you back and what’s pushing you forward."You will remain the same until the pain of stayi...
In Friday at Four episode 61, Charles Luttrell and co-host Steve Kent pick up right where they left off, diving deeper into the world of credit card debt and how it impacts both consumers and business owners. We break down the real numbers behind debt accumulation, how interest quietly eats away at your financial goals, and practical steps to get control of your spending habits before they control you. Whether you’re managing perso...
Get ready for a spine-chilling sugar rush! In this special Halloween edition of Chasing the Stars: Tasted and Rated, we’re haunting the East Coast in search of the most frightfully delicious spooky cupcakes! Our sweet (and slightly spooky) journey takes us to:PA Bakery in Camp Hill, PA, where creepy meets classy.Anna Rose Bakery in Harrisburg, PA, home to treats that’ll make your taste buds scream.Sprinkles Cupcakes in Wilmington, ...
In this episode of the Q.A.C Team Podcast, host Charles Luttrell talks with Marina Painter, CPA, about how to make taxes easier to understand. Whether you’re running a business or just trying to keep your personal finances in order. It’s a simple, straightforward talk that helps take the stress out of filing and planning ahead.#QACTeam #Podcast #Taxes #FinanceTips #MoneyMatters #CPA #TaxSeason #SmallBusiness #TaxAdvice
In this episode of the Friday at Four podcast, Charles Luttrell and co-host Steve Kent dive into the world of financial literacy, breaking down what everyone needs to know about credit cards, whether you’re managing personal finances or running a business.If you’ve ever wondered how to make credit cards work for you instead of against you, this episode is packed with practical insights you can start using today.
In episode 59, Charles Luttrell hits the road while joining Steve Kent of Steve Kent Financial Services to tackle a topic that affects every household, health insurance.From understanding coverage options to choosing the right plan for your needs, Steve breaks down the essentials and clears up the confusion around one of the most misunderstood financial tools. Whether you’re self-employed, running a small business, or simply trying...
In episode 58 of the Friday at Four podcast, hosts Charles Luttrell and Steve Kent dive deep into the world of credit, breaking down how it works, why it matters, and what you can do to build and protect it. Whether you’re trying to improve your personal credit score or establish strong business credit, this conversation will give you practical steps and insider knowledge to take control of your financial future.Subscribe for more ...
Episode 57 of Friday at Four with our special guest: JJ from VeganowledgeWe talk about how your health impacts the health of your business.Join us as we welcome JJ, health and mindset coach who helps women over 40 (including busy business owners and entrepreneurs) transform their energy, reduce stress, and reclaim their confidence through simple meals and powerful mindset shifts.What we're cover:The Real Cost of Poor Health in ...
In this podcast episode, Charles Luttrell interviews Shane Barker of TraceFuse to explore how his company is changing the game for Amazon sellers.Shane shares how TraceFuse helps sellers remove unfair or malicious negative reviews, protect their brand reputation, and improve sales performance in one of the most competitive marketplaces in the world. From the psychology behind customer feedback to the strategies that keep sellers in...
Episode 10 of Chasing the Stars: Tasted and Rated takes us on a crunchy adventure as we dive into the world of fried pickles!Charles Luttrell hit local restaurants to see how their fried pickles stack up against the competition. Using our five signature criteria: Crunch, Pickle Snap, Flavor, Dip, and Presentation, we score each plate and give you the inside scoop on who’s serving up the best bites.Will these fried favorites live up...
In episode 56 of the Friday at Four Podcast, hosts Charles Luttrell and Steve Kent break down why having an emergency fund is one of the most important steps in personal finance and financial planning.
From unexpected car repairs to medical bills or sudden job changes, an emergency fund provides financial security, peace of mind, and the ability to handle life’s surprises without going into debt.
Charles and Steve share practical mo...
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The Burden is a documentary series that takes listeners into the hidden places where justice is done (and undone). It dives deep into the lives of heroes and villains. And it focuses a spotlight on those who triumph even when the odds are against them. Season 5 - The Burden: Death & Deceit in Alliance On April Fools Day 1999, 26-year-old Yvonne Layne was found murdered in her Alliance, Ohio home. David Thorne, her ex-boyfriend and father of one of her children, was instantly a suspect. Another young man admitted to the murder, and David breathed a sigh of relief, until the confessed murderer fingered David; “He paid me to do it.” David was sentenced to life without parole. Two decades later, Pulitzer winner and podcast host, Maggie Freleng (Bone Valley Season 3: Graves County, Wrongful Conviction, Suave) launched a “live” investigation into David's conviction alongside Jason Baldwin (himself wrongfully convicted as a member of the West Memphis Three). Maggie had come to believe that the entire investigation of David was botched by the tiny local police department, or worse, covered up the real killer. Was Maggie correct? Was David’s claim of innocence credible? In Death and Deceit in Alliance, Maggie recounts the case that launched her career, and ultimately, “broke” her.” The results will shock the listener and reduce Maggie to tears and self-doubt. This is not your typical wrongful conviction story. In fact, it turns the genre on its head. It asks the question: What if our champions are foolish? Season 4 - The Burden: Get the Money and Run “Trying to murder my father, this was the thing that put me on the path.” That’s Joe Loya and that path was bank robbery. Bank, bank, bank, bank, bank. In season 4 of The Burden: Get the Money and Run, we hear from Joe who was once the most prolific bank robber in Southern California, and beyond. He used disguises, body doubles, proxies. He leaped over counters, grabbed the money and ran. Even as the FBI was closing in. It was a showdown between a daring bank robber, and a patient FBI agent. Joe was no ordinary bank robber. He was bright, articulate, charismatic, and driven by a dark rage that he summoned up at will. In seven episodes, Joe tells all: the what, the how… and the why. Including why he tried to murder his father. Season 3 - The Burden: Avenger Miriam Lewin is one of Argentina’s leading journalists today. At 19 years old, she was kidnapped off the streets of Buenos Aires for her political activism and thrown into a concentration camp. Thousands of her fellow inmates were executed, tossed alive from a cargo plane into the ocean. Miriam, along with a handful of others, will survive the camp. Then as a journalist, she will wage a decades long campaign to bring her tormentors to justice. Avenger is about one woman’s triumphant battle against unbelievable odds to survive torture, claim justice for the crimes done against her and others like her, and change the future of her country. Season 2 - The Burden: Empire on Blood Empire on Blood is set in the Bronx, NY, in the early 90s, when two young drug dealers ruled an intersection known as “The Corner on Blood.” The boss, Calvin Buari, lived large. He and a protege swore they would build an empire on blood. Then the relationship frayed and the protege accused Calvin of a double homicide which he claimed he didn’t do. But did he? Award-winning journalist Steve Fishman spent seven years to answer that question. This is the story of one man’s last chance to overturn his life sentence. He may prevail, but someone’s gotta pay. The Burden: Empire on Blood is the director’s cut of the true crime classic which reached #1 on the charts when it was first released half a dozen years ago. Season 1 - The Burden In the 1990s, Detective Louis N. Scarcella was legendary. In a city overrun by violent crime, he cracked the toughest cases and put away the worst criminals. “The Hulk” was his nickname. Then the story changed. Scarcella ran into a group of convicted murderers who all say they are innocent. They turned themselves into jailhouse-lawyers and in prison founded a lway firm. When they realized Scarcella helped put many of them away, they set their sights on taking him down. And with the help of a NY Times reporter they have a chance. For years, Scarcella insisted he did nothing wrong. But that’s all he’d say. Until we tracked Scarcella to a sauna in a Russian bathhouse, where he started to talk..and talk and talk. “The guilty have gone free,” he whispered. And then agreed to take us into the belly of the beast. Welcome to The Burden.
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