Summary
Neal Eggers and Karyn Dupree from BPA Quality initiate a new series, "Coffee & Quality," aiming to discuss both coffee and contact center quality monitoring. They share personal coffee preferences and experiences while connecting it to the importance of proactive business intelligence in contact center quality monitoring.
Highlights
☕ Neal and Karyn introduce a new series, "Coffee & Quality," focusing on coffee and contact center quality monitoring.
☕ They share their coffee preferences, discussing types, brewing methods, and unique additions like lemon peel.
☕ Karyn highlights the importance of coffee in her day, especially with a busy schedule as a soccer parent.
☕ Neal narrates a story involving his mother's contact center experience, emphasizing the need for efficient quality monitoring.
☕ The discussion delves into the role of quality monitoring in identifying and addressing inefficiencies for cost savings and business improvement.
☕ They express the mission of their series to bring in guests to share personal experiences and insights into contact center quality.
☕ Plans for future episodes include inviting David Blackwell, one of the owners of BPA Quality, to discuss the company's origins and vision.
This episode blends personal anecdotes, coffee talk, and insights into contact center quality monitoring, setting the stage for future discussions.
Learn more about Quality Perks, our guests & upcoming episodes by visiting our website.
If you would like to be a guest, please email us at marketing@bpaquality.com.
As always, Have a Quality Day!
Popular Podcasts
Boysober
Have you ever wondered what life might be like if you stopped worrying about being wanted, and focused on understanding what you actually want? That was the question Hope Woodard asked herself after a string of situationships inspired her to take a break from sex and dating. She went "boysober," a personal concept that sparked a global movement among women looking to prioritize themselves over men. Now, Hope is looking to expand the ways we explore our relationship to relationships. Taking a bold, unfiltered look into modern love, romance, and self-discovery, Boysober will dive into messy stories about dating, sex, love, friendship, and breaking generational patterns—all with humor, vulnerability, and a fresh perspective.
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com