Quality Perks Live event where we chat about #Coffee and Call Centers. In episode 13, we’ll be chatting with Neal Topf the President of Callzilla about contact center Quality & Performance Excellence.
Callzilla President
Since 2005 Neal has led Callzilla, an outsourced contact center providing customer care and customer acquisition to top brands. Clients tap us to improve the customer experience, add channels such as live chat, gain market share among English and Spanish speakers, and more.
QUICK LINKS
#QA #Callzilla #contactcenter #CSAT #businessinsights #businesssolutions #qualityfirst #custserv #DallasCowboys #WashingtonCommanders #washingtoncommanders #NewYorkGiants #SOCAP #BPOWorld #confersationalAI #speechanalytics #BPAQuality #TedLasso #BeCurious #SevenWhys #LeanSigma #Lavazza #Mccafe #Islamoradacoffeecompany
#Islamoradacoffeecompany
“Be Curious” – Neal Topf & Ted Lasso
“And miles to go before I sleep” – Robert Frost
Learn more about BPA Quality at BPAQuality.com.
If you would like to be a guest, please email Karyn Dupree at Karyn.Dupree@BPAQuality.com.
As always, Have a Quality Day!
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