In season 2 episode 4, we’ll be chatting with Vern Fernandez, a strategic alliances manager, focused on contact center agent and customer experiences and go-to-market strategies on helping stakeholders solve their challenges and maximize investments. During our discussion, we’ll discuss real-time sentiment analysis and dig deeper into agent tone.
During our last discussion with Vern, he took us with him to his favorite #coffee shop and showed us how Jabra 🎧 allow for our current #customerservice gig economy to work for the new workforce.
Bring your ☕️ coffee and let’s make some 🗣️ NOISE!
Learn more about BPA Quality at BPAQuality.com.
If you would like to be a guest, please email Karyn Dupree at Karyn.Dupree@BPAQuality.com.
As always, Have a Quality Day!
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