#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a Time
Quality Matters Podcast is your go-to source for expert discussions on Quality Management, Quality Assurance, Compliance, and Risk-Based Thinking. Whether you’re working toward ISO 9001 certification, managing regulatory compliance, or looking to improve operational excellence, we break it all down with real-world insights from industry experts. Each episode dives into the key challenges businesses face in process optimization, performance metrics, supplier quality management, and continuous improvement. From manufacturing and oil & gas to field services, we cover the strategies, best practices, and case studies that help companies stay ahead of quality and compliance requirements. Join us as we explore corrective actions, nonconformance handling, audits, and risk mitigation strategies—because in business, quality isn’t just a standard, it’s a competitive advantage. 🎙 Subscribe now and stay ahead with the latest trends in #QualityMatters!
Episodes
June 14, 2025 • 14 mins
In the latest mini-episode of Caleb's Corner, we dove into a crucial topic every quality professional faces: When do you keep tweaking your system, and when is it time for a total overhaul? This fundamental concept, often described as Iterative Design vs. Radical Redesign, isn’t just for software developers; it's highly applicable across all areas of Quality Management Systems (QMS).
The Heart of Iterative Design
As the Quali...
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June 11, 2025 • 29 mins
When you think of innovation in manufacturing, do you picture automation, robotics, or AI-driven workflows? In this episode, Cy Rankin challenges that notion by sharing a counterintuitive truth: sometimes, the most innovative thing you can do is make your business boring—in all the right ways.
Cy leads Texas Stress, a Houston-based company that specializes in welding stress relief services. He was recently invited to speak at th...
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June 6, 2025 • 30 mins
Understanding the Climate Change Amendment in ISO 9001
In Episode 216 of #QualityMatters, we explore the climate change amendment, a concise yet impactful update to ISO 9001 that compels organizations to identify and address climate-related risks within their quality management systems. This climate change amendment—just two lines of text—requires companies to determine whether climate change is an issue and to integrate relevan...
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Welcome to the very first episode of Caleb’s Corner, part of the #QualityMatters podcast! If you're a welder, inspector, or anyone curious about stepping into the welding inspection world, this episode is your step-by-step, real-world guide on how to become a Certified Welding Inspector (CWI).
Based on Caleb’s personal journey — from welding school to earning his CWI certification, and later moving into software development — th...
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May 20, 2025 • 39 mins
🎙️ Quality Matters Episode 215: What’s the Real Cost of Poor Quality?
In this episode of the #QualityMatters podcast, Kyle and Caleb dive deep into a topic that touches every business, from manufacturing to customer service—the true cost of poor quality. But this isn't your typical lecture on scrap and rework. The guys bring stories, perspectives, and real-world relevance to the table—from customer loyalty and personal tech dec...
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May 20, 2025 • 39 mins
In this episode of #QualityMatters, Kyle and Caleb dig into one of the most foundational yet overlooked elements in quality management: consistency. It’s not about control for control’s sake—it's about ensuring that your process can deliver the same reliable result tomorrow as it did yesterday.
They explore why consistency is the backbone of quality control and what happens when organizations focus more on documentation than act...
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May 6, 2025 • 38 mins
In this episode of #QualityMatters, Kyle and Caleb switch things up with a more hands-on approach to problem-solving. Instead of tackling world-scale issues, they focus on real-world examples of how people are navigating challenges in quality management. It’s all about learning from others, taking inspiration, and finding practical solutions that can be applied today.
#QualityManagement, #ProblemSolving, #QMS, #QualitySolutions,...
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April 29, 2025 • 33 mins
In this episode of #QualityMatters, Kyle and Caleb explore how the world outside your office walls is impacting your quality management system (QMS) – and how you can make your processes more agile, resilient, and ready for whatever comes next.
From supply chain chaos to shifting regulations, external events aren’t just news stories; they’re challenges that directly affect how we do business. But here’s the good news: Kyle and C...
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March 18, 2025 • 31 mins
The Autopen controversy isn’t just a political debate—it raises real concerns about document control, compliance, and security that affect businesses just as much as governments. In this episode, Kyle Chambers and Caleb Adcock examined the risks of automated signatures, using the presidential pardon debate as a case study to highlight issues in business document approval processes.
Here’s what we discussed and the key lessons bu...
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March 12, 2025 • 40 mins
Investing in quality always pays off, while cutting corners rarely does.
In episode 210, we dove into how critical it is to make quality management accessible and practical for businesses of every size. Too often, compliance and quality tasks become overly complex, leading to mistakes, confusion, and, ultimately, higher costs.
Caleb, the brains behind our TQA Cloud software, shared valuable insights on how simplifying complex...
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March 5, 2025 • 44 mins
Small inefficiencies in the workplace may seem trivial, but they silently eat away at productivity, increase costs, and create unnecessary frustration. In this episode of Quality Matters, we explore the hidden ways waste creeps into business processes—whether it's excessive steps in a workflow, using the wrong tools, frequent interruptions, or avoidable downtime.
We break down common inefficiencies in industrial and office setti...
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February 28, 2025 • 31 mins
Could your workplace be unknowingly following a WWII sabotage manual? In this episode of Quality Matters, we uncover the Simple Sabotage Field Manual, a declassified CIA document originally created by the Office of Strategic Services (OSS) in 1944. This manual was designed to help ordinary citizens in enemy-occupied territories disrupt productivity and efficiency—but its eerie relevance to modern business operations is shocking.
...
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February 14, 2025 • 41 mins
In this follow-up episode of Quality Matters, we continue exploring competence and training, breaking down key differences between ISO 9001 training requirements and API Q1 competence standards. Kyle Chambers and Caleb Adcock discuss how organizations can effectively manage training programs, track competency records, and stay audit-ready. Learn workforce training best practices, practical strategies to streamline training, avoid c...
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February 5, 2025 • 48 mins
This episode of #QualityMatters, hosted by Kyle Chambers and Caleb Adcock from Texas Quality Assurance, dives into the importance of competence and training in quality and safety management. The discussion covers:
📢 Why Competence & Training Matter More Than You Think
🚀 Mastering Compliance & Safety in Your Business
When it comes to quality and safety management, one of the most overlooked (but critical) aspects is comp...
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January 22, 2025 • 35 mins
📢 Navigating Ethics & Responsibility in Quality Inspections
🚀 The Toughest Decisions in Quality & Compliance
Every day, inspectors, engineers, and managers make critical decisions that impact safety, compliance, and ethics. But what happens when the right decision isn’t clear?
In this episode of #QualityMatters, Kyle Chambers and Caleb Adcock from Texas Quality Assurance, home of TQA Cloud QMS Software, explore the ethic...
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January 14, 2025 • 44 mins
In this episode of Quality Matters, Kyle and Caleb tackle one of the most pressing questions in modern workplaces: How can employees effectively pitch and implement quality-related changes? Drawing from real-world scenarios, they delve into strategies for approaching senior management, navigating generational dynamics, and building a compelling case for improvement.
One highlight of the discussion is the role younger employees c...
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January 8, 2025 • 38 mins
In this episode of the #QualityMatters podcast, hosts Kyle Chambers and Caleb Adcock dive deep into the intricacies of managing Nonconformance Reports (NCRs) and the pervasive 'inspection mentality' that challenges many in the quality control and assurance sectors. Drawing from a listener's question, they explore the dynamics between top management and quality departments, offering practical advice for those newly in charge. This d...
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December 16, 2024 • 41 mins
In the 202nd installment of the #QualityMatters podcast, the conversation centers on the critical integration of quality management within procurement practices, guided by the rigorous API Q1 standards. This episode sheds light on how both critical and non-critical purchases should be managed to uphold the highest standards of quality throughout all business operations.
The podcast expertly navigates the complexities of defining...
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December 11, 2024 • 38 mins
In this insightful episode of the #QualityMatters podcast, join Kyle Chambers and Caleb Adcock as they delve into the complexities of quality documentation. The discussion centers on the often confusing distinctions between manuals, procedures, and work instructions. They explore what exactly defines each type of document and discuss practical scenarios illustrating when and why each is necessary. This episode is especially valuabl...
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December 2, 2024 • 33 mins
In this landmark 200th episode of the #QualityMatters podcast, we welcome back Darci, the original host and the voice that started it all. Darci not only gave life to the podcast but also shaped its identity with the iconic quote and introduction. Join Kyle and the Texas Quality Assurance team as they honor Darci’s invaluable contributions and reflect on the incredible journey that’s opened countless doors. This special episode is ...
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