January 22, 2021 • 17 mins
Yes that is exactly what this episode is about! Why won't you call me back?
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Crystal (00:04):
In today's episode we're going to talk about why
won't you call me back? Comingup next.
Cathy (00:19):
Welcome back to another episode of rant and resolve. We
had an awesome week this week.
And I have to be honest, I'msuper excited because we have a
woman with a leadership role whohas been announced, which is
really kind of nice and neat. Socongratulations, shout out. VP,
woman Kamala Awesome. We had aninauguration that happened this
(00:45):
week. And the other cool thingbecause I know you don't want to
get into politics. And that'snot what we're here to do. is we
out here in Texas got some snow.
Here was my problem with thatthough, and I don't know where
you were. But apparently, Imissed the whole snow boat. I
(01:07):
woke up it was raining. Then itwas snowing and I decided I
wanted to take a nap. So I wentto go take a nap thinking when I
wake up, there's gonna be lotsof snow in the yard. I'll go
play maybe make me a snowman.
Maybe make me a big red snowman,snowballs, slush, something
cool. But I went to go take anap. And I woke up and there it
was all gone.
Crystal (01:27):
Aww, I bet you're so sad.
Cathy (01:33):
I know. And everybody else got like three, four inches
of snow. It just doesn't happenin Texas. It's like you're
either ice or rain. You don'tget snow and I needed a nap. And
it wasn't sticking very well. SoI thought well, maybe I'll see
it when Oh, anyway.
Crystal (01:48):
Well You know, for me, instead of taking a nap. I went
and played in the snow becausewe are in Texas. And I did not
count on it sticking. So Iplayed in the snow managed to do
a Tik Tok, which was kind of fun
Cathy (02:06):
that right? Yes. If you go and follow us at Ran and
Resolve on Tik Tok, we do haveCrystal doing a little dance in
her pajamas in the snow. That'scorrect.
Crystal (02:19):
Yes, I was all set, seeing all the little kids and
they were so cute. It was superearly in the morning, sister
stayed the night, she missed thewhole snow herself because she
was still sleeping. So shedidn't even get to play in the
snow. But I tried waking her up.
And that was like beating a deadhorse. So we just let her keep
going.
Cathy (02:41):
So to Epic things happened this week. One, we got
a new president can't wait tosee what happens. We wish you
the best of luck, this next fouryear term to both you and your
vice president. So we're all inyou know, I'm definitely a proud
American. So I'm pretty excitedto see the positivity and see
(03:06):
what we can get out of comingout of this madness of COVID. I
know we're not quite out yet.
But I'm pretty excited. Now Iknow. We couldn't wait to talk
about this episode crystalbecause we've been kind of going
back and forth on it. Why won'tyou call me back?
Crystal (03:23):
Seriously, why won't people call you back? I have
this rant down. I've beenwaiting all week long to talk
about why wouldn't you call meback? The reason why I'm excited
about this rant is because it'sa personal pet peeve of mine. So
we're gonna talk about consumersnot calling business owners
(03:47):
back. So let me give you anexample. I am a consumer. I go
and call you up and say, Mr.
Customer, I really love what
Cathy (04:08):
you're the customer calling Mr. customer.
Unknown (04:12):
Snow got to my head Cathy. It froze my brain cells.
Alright, so here we go. Taketwo. No just kidding. But
really, it is annoying on thenot calling back. You're a
customer and you're calling abusiness owner and you're saying
hey, business owner, I aminterested in your services or
(04:36):
I'm interested in your products.
Can you tell me more about it.
As the business owner you arespending time with this
potential customer. That's thewhole reason why you are a
business owner. As a customer,you are interested for a reason.
It's okay if you change yourmind. But as a business owner,
when you go into follow upthat's what we do in business.
(04:59):
Follow up with a potentialcustomer creating that customer
buying and selling experience.
So when you go to follow up withthem, and then suddenly they
ghost you, do you understand Ihate being ghosted. And I am
sure I am not the only personthat could go on and on about
this, it is so easy to get Mr.
(05:22):
Customer, all you have to do iscall them back and say, You know
what, business owner, thank youso much for your time, I am no
longer interested in yourservices, or I've gone in
different direction, or now'snot a good time for me. Maybe
another time, great businessowner now can move on with their
(05:42):
life, and not have to do 20follow ups on somebody who's
just ghosting them. That is myrant also goes for me on a
personal level too. You know,I'll go too much into it. But if
you're a family member, or agood friend of mine, and I spent
two hours on the phone with you,listening to whatever challenges
and world problem solving issuesthat you may have in life, and
(06:06):
then I want to do what is a nicething to do as a friend or a
family member
Cathy (06:10):
Your a good listener.
Crystal (06:12):
Yes, I'm a great listener. And I call you back to
say, Hey, how are you doingsince our last conversation, and
you ghost me? You know what, youwasted two hours of my time and
now you're not calling me back.
Cathy (06:24):
It's like watching a bad TV show or a good TV show. And
at the end of the episode,you're like annoyed cuz you have
to wait a whole nother week tofind out what happened. And then
call you back. At least with aTV you can go DVR it or you
know, it's gonna come on nextweek.
Crystal (06:40):
Yes, it's like leaving me with a cliffhanger. Like,
honest to goodness people. Likeit's not that difficult. And
guess what if your fingers don'twork and your phone got broke,
or maybe flushed down the toiletby accident, there's a thing
called email, email, something afollow up saying thanks. Stop.
(07:01):
Just even like a text. Don'tcall me again. Whatever you
don't like we as business ownersand entrepreneurs, we don't bite
who really don't bite. Yeah, Imean, sometimes I nibble a
little if I'm having a bad day,you know, we don't bite and you
know, it's just a matter ofrespect. I am going to be taking
(07:22):
my time to help you. I'm okay.
If you change your mind. I don'tknow, Cathy, what is your take
on it?
Cathy (07:28):
I think I think this is a very big rant for you.
Crystal (07:33):
I'm heated.
Unknown (07:37):
And it ain't the coffe.
You know, I think you have avalid point. And this goes both
ways. And obviously, we weprobably have a lot of episodes
we could do out of this. But I'mgoing to focus on your biggest
rant, which I think is really,really important to resolve one
as business owners and to asconsumers. Here's the thing.
(07:58):
Back in the day, and I don'twant to date myself, really. But
back in the day when you were asalesperson, you knew that you
had to call that customer threetimes. Okay, that was that was
the rule was like they calledyou you call them three times.
Or you were cold calling rightso Crystal's not even ranting
(08:19):
about you bugging them. Beforey'all even talk she's ranting
about, you've already talked,you've already had a
conversation you've alreadygiven a quote or gotten a quote
or gotten the information youneeded. And so all that business
owners doing is following up onyour consumer request, right?
(08:41):
This isn't a cold call. Thisisn't three times is a charm.
We're gonna keep calling you.
Well, now in today's time, it'sabout eight or nine times to do
a cold call, right? That meansthey haven't even talked to you.
Crystal has a really good point.
She's had a conversation withyou. She's gotten to know you.
(09:02):
She cares about your problem.
She's seeing and thinking shehas something to help you solve
that problem. And then you'reghosted. Nothing,
Crystal (09:14):
don't like being ghosted?
Cathy (09:17):
Well, you also want to help them solve their problem.
You want to fix the thing you ifyou feel like if you feel
passionate enough as a businessowner or a sales professional or
just a consultant, whatever itis, you're doing, these
consumers you got you guys gotto know, you know, yes, there's
those people that are callingback because they have a quota
(09:39):
to make. But there's reallypeople who genuinely care about
your problem and solving it,whether it's a consumer or
another business owner doesn'tmatter. And I think a lot of
times, I think we should nowinstead of it being those three
calls. We're talking about sixcalls on a follow up is the
average call. Call, literallysix calls. So it means I've
(10:03):
called you called me, you calledme first, to get a quote, to
get, you know, a solution toyour problem. I gave you options
for the solution, right? And Igot to call you back six times
to see if I'm still gonna solveyour problem. Yeah, that's a
little crazy. You got a greatrant.
Crystal (10:23):
Yeah. Especially cuz it was your problem.
Cathy (10:29):
But I do agree, you know, business owners aren't gonna
bite. But we've already had anepisode about the wedding
industry. It's so funny becauseeven in that industry, we were
calling people back to say, Bookyour date, because if you don't
book it, somebody else is goingto I'd love to do your wedding.
I'd love to deejay your wedding.
I'd love to plan your wedding.
But I got a business to run. Andif you can't tell me your
(10:51):
answer, I got to keep moving on.
I got to move on. So thesesalespeople, even car
dealership, people, insurancepeople, it doesn't matter your
industry. You guys are trying tosolve this problem. You're
trying to make your quota you'retrying to do your job. And
you're wasting time calling back20 people six freakin times.
When really all they need to dois say, consumers, all you have
(11:13):
to do is say these words. I'mnot interested. I need to wait.
Now's not the right time. We'vegot so many things going on with
COVID people don't even knowwhere their next paycheck is
gonna be. So I mean, let usknow, hey, COVID really affected
us. Now that's an excuse. Andit's a lie, whatever. That's
(11:34):
your business. If you want tolie to the business owner,
that's your call. But the bottomline is you're communicating
with them. And you're tellingthem Hey, guys, you know what, I
love what you have to offer.
It's just not a good fit rightnow. I'm not ready to buy I
really honestly, I don't know,back in the day. And and I've
(11:55):
been in sales for 35 plus years.
There was always the psychologyof selling. And the psychology
of selling was like, ooh, everytime they say no, I've got to
get them to the Yes. No,remember that. It was like when
they say no, it's an objection.
Right. It's an objection.
Crystal (12:14):
Overcome the objection?
Cathy (12:16):
Yeah so, if you're still selling like that, you're an
idiot. I'm sorry. Stop sellinglike that.
Crystal (12:21):
Cathy That's a little harsh. It is no, it's true
sometimes.
Cathy (12:25):
But it really is true.
You cannot we don't buy thisway. And I remember almost
getting fired from jobs fortrying to sell that way. And
then saying, you know, I'msorry. That's not how people
buy. And then they kept saying,well just keep doing what you're
doing. Because it's working?
Well, of course, it's working.
Because I'm talking to you as ahuman being I'm solving your
problem. And I'm helping you.
Right. That's the bottom line.
I'm gonna say I agree, Crystal,it's a great rant. But I think
(12:48):
the resolve is if you really doget one of those kind of
idiotic, no brainer sales peoplethat are out there pushing, then
it's okay, because that's yourjob to tell them no. And at that
point, if I had somebodycontinuing to call me after I
told them, no, then I would belike, blocked the phone number
call their supervisor didn'tever do business with them
(13:11):
gain, that's, that's, that'shere you need to be. So that's
he worst thing, the best thinghat can happen is you know what
ou wait, you go back to themhen it's your time. And if
hat's a really goodalesperson, or a person doing
usiness with you, they're goingo be patient. They're not going
nywhere. You know, it's like,e build websites for small
usinesses, and a lot of peoplere starting their business,
(13:34):
ight? They're not ready,hey're still working a full
ob, a full time job, becausehey want to pay to get that
ebsite in that business up onhe ground. So there's a lot of
atience. And if that businessoesn't have the patience, or
sn't thinking long term, andhey're going pushy, then yeah,
on't do business with them, butall them back and let them
(13:55):
now, tell them lately. Andhatever they do from there,
hat's their problem. But ateast you communicated because
hances are, you've got arystal on the other end of the
hone, who really does carebout your business, cares about
our problem that she's solvingr whatever it is, and they just
ant to know, you know, theyust want to know, they just
(14:15):
ant to know, they want to knowou're okay. there's a there's a
rue sense of how are you doinghat we really do care about and
think the real businesses arereating people like that. And I
hink that's the wave of theuture. So that's my resolve.
Crystal (14:31):
Absolutely. Cathy, I agree with you. 100%. most
business owners are reallywanting to build long term
relationships. So if you're notready as a customer, right then
and there, then at least for me,I can speak for myself that you
know what, that's okay. I don'twant to do business with you
anyways, if you're not ready, Iwant you to come to me when you
(14:53):
are ready, because I am in along term relationship with my
customers and I enjoy Seeingtheir success and I truly enjoy
solving their problem. And Ithink that most true business
owners that are the successfulones that have great service or
products feel the same way.
That's why they've been inbusiness for so long.
Cathy (15:12):
I think two,I think two crystal, I think you know what?
I think in this day and age, youcan break up with me in a text.
You can break up with me in anemail. If you don't feel like
calling them back and you've gottheir business card or they gave
you an email, just send them anemail, say I'm not interested.
Thanks so much. Blah, blah,blah.
Crystal (15:33):
Thanks for the follow up. Chow. See you later. Well,
look, guys, we're alwaysinterested...
Cathy (15:41):
Good. Great rant. Great.
Crystal (15:42):
Yeah, is it good rant, We're always interested in
receiving your rants, you canalways go to
www.rantandresolve.com Click thebig button that says submit your
rant. We'll always email you letyou know when it's going to be
aired on what episode and youcan always kind of hear your
(16:03):
rant We look forward to gettingthose in. I want to say thank
you so much for joining us onanother episode of rant and
resolve where we help bring bothconsumers and business owners
together to help create theultimate buying and selling
experience. Good job, Cathy. Sofor next week's episode, we are
(16:29):
going to be doing whatever Cathywants to talk about cuz it's her
birthday week. Yay.
Cathy (16:39):
Thats Righ
Crystal (16:39):
Another year with you on this earth. So exciting. But
thank you guys for being a partof Rant and Resolve this week.
Can't wait to see what Cathywants to talk about next week.
Chow.
In today's episode we're going to talk about why
won't you call me back? Comingup next.
Cathy (00:19):
Welcome back to another episode of rant and resolve. We
had an awesome week this week.
And I have to be honest, I'msuper excited because we have a
woman with a leadership role whohas been announced, which is
really kind of nice and neat. Socongratulations, shout out. VP,
woman Kamala Awesome. We had aninauguration that happened this
(00:45):
week. And the other cool thingbecause I know you don't want to
get into politics. And that'snot what we're here to do. is we
out here in Texas got some snow.
Here was my problem with thatthough, and I don't know where
you were. But apparently, Imissed the whole snow boat. I
(01:07):
woke up it was raining. Then itwas snowing and I decided I
wanted to take a nap. So I wentto go take a nap thinking when I
wake up, there's gonna be lotsof snow in the yard. I'll go
play maybe make me a snowman.
Maybe make me a big red snowman,snowballs, slush, something
cool. But I went to go take anap. And I woke up and there it
was all gone.
Crystal (01:27):
Aww, I bet you're so sad.
Cathy (01:33):
I know. And everybody else got like three, four inches
of snow. It just doesn't happenin Texas. It's like you're
either ice or rain. You don'tget snow and I needed a nap. And
it wasn't sticking very well. SoI thought well, maybe I'll see
it when Oh, anyway.
Crystal (01:48):
Well You know, for me, instead of taking a nap. I went
and played in the snow becausewe are in Texas. And I did not
count on it sticking. So Iplayed in the snow managed to do
a Tik Tok, which was kind of fun
Cathy (02:06):
that right? Yes. If you go and follow us at Ran and
Resolve on Tik Tok, we do haveCrystal doing a little dance in
her pajamas in the snow. That'scorrect.
Crystal (02:19):
Yes, I was all set, seeing all the little kids and
they were so cute. It was superearly in the morning, sister
stayed the night, she missed thewhole snow herself because she
was still sleeping. So shedidn't even get to play in the
snow. But I tried waking her up.
And that was like beating a deadhorse. So we just let her keep
going.
Cathy (02:41):
So to Epic things happened this week. One, we got
a new president can't wait tosee what happens. We wish you
the best of luck, this next fouryear term to both you and your
vice president. So we're all inyou know, I'm definitely a proud
American. So I'm pretty excitedto see the positivity and see
(03:06):
what we can get out of comingout of this madness of COVID. I
know we're not quite out yet.
But I'm pretty excited. Now Iknow. We couldn't wait to talk
about this episode crystalbecause we've been kind of going
back and forth on it. Why won'tyou call me back?
Crystal (03:23):
Seriously, why won't people call you back? I have
this rant down. I've beenwaiting all week long to talk
about why wouldn't you call meback? The reason why I'm excited
about this rant is because it'sa personal pet peeve of mine. So
we're gonna talk about consumersnot calling business owners
(03:47):
back. So let me give you anexample. I am a consumer. I go
and call you up and say, Mr.
Customer, I really love what
Cathy (04:08):
you're the customer calling Mr. customer.
Unknown (04:12):
Snow got to my head Cathy. It froze my brain cells.
Alright, so here we go. Taketwo. No just kidding. But
really, it is annoying on thenot calling back. You're a
customer and you're calling abusiness owner and you're saying
hey, business owner, I aminterested in your services or
(04:36):
I'm interested in your products.
Can you tell me more about it.
As the business owner you arespending time with this
potential customer. That's thewhole reason why you are a
business owner. As a customer,you are interested for a reason.
It's okay if you change yourmind. But as a business owner,
when you go into follow upthat's what we do in business.
(04:59):
Follow up with a potentialcustomer creating that customer
buying and selling experience.
So when you go to follow up withthem, and then suddenly they
ghost you, do you understand Ihate being ghosted. And I am
sure I am not the only personthat could go on and on about
this, it is so easy to get Mr.
(05:22):
Customer, all you have to do iscall them back and say, You know
what, business owner, thank youso much for your time, I am no
longer interested in yourservices, or I've gone in
different direction, or now'snot a good time for me. Maybe
another time, great businessowner now can move on with their
(05:42):
life, and not have to do 20follow ups on somebody who's
just ghosting them. That is myrant also goes for me on a
personal level too. You know,I'll go too much into it. But if
you're a family member, or agood friend of mine, and I spent
two hours on the phone with you,listening to whatever challenges
and world problem solving issuesthat you may have in life, and
(06:06):
then I want to do what is a nicething to do as a friend or a
family member
Cathy (06:10):
Your a good listener.
Crystal (06:12):
Yes, I'm a great listener. And I call you back to
say, Hey, how are you doingsince our last conversation, and
you ghost me? You know what, youwasted two hours of my time and
now you're not calling me back.
Cathy (06:24):
It's like watching a bad TV show or a good TV show. And
at the end of the episode,you're like annoyed cuz you have
to wait a whole nother week tofind out what happened. And then
call you back. At least with aTV you can go DVR it or you
know, it's gonna come on nextweek.
Crystal (06:40):
Yes, it's like leaving me with a cliffhanger. Like,
honest to goodness people. Likeit's not that difficult. And
guess what if your fingers don'twork and your phone got broke,
or maybe flushed down the toiletby accident, there's a thing
called email, email, something afollow up saying thanks. Stop.
(07:01):
Just even like a text. Don'tcall me again. Whatever you
don't like we as business ownersand entrepreneurs, we don't bite
who really don't bite. Yeah, Imean, sometimes I nibble a
little if I'm having a bad day,you know, we don't bite and you
know, it's just a matter ofrespect. I am going to be taking
(07:22):
my time to help you. I'm okay.
If you change your mind. I don'tknow, Cathy, what is your take
on it?
Cathy (07:28):
I think I think this is a very big rant for you.
Crystal (07:33):
I'm heated.
Unknown (07:37):
And it ain't the coffe.
You know, I think you have avalid point. And this goes both
ways. And obviously, we weprobably have a lot of episodes
we could do out of this. But I'mgoing to focus on your biggest
rant, which I think is really,really important to resolve one
as business owners and to asconsumers. Here's the thing.
(07:58):
Back in the day, and I don'twant to date myself, really. But
back in the day when you were asalesperson, you knew that you
had to call that customer threetimes. Okay, that was that was
the rule was like they calledyou you call them three times.
Or you were cold calling rightso Crystal's not even ranting
(08:19):
about you bugging them. Beforey'all even talk she's ranting
about, you've already talked,you've already had a
conversation you've alreadygiven a quote or gotten a quote
or gotten the information youneeded. And so all that business
owners doing is following up onyour consumer request, right?
(08:41):
This isn't a cold call. Thisisn't three times is a charm.
We're gonna keep calling you.
Well, now in today's time, it'sabout eight or nine times to do
a cold call, right? That meansthey haven't even talked to you.
Crystal has a really good point.
She's had a conversation withyou. She's gotten to know you.
(09:02):
She cares about your problem.
She's seeing and thinking shehas something to help you solve
that problem. And then you'reghosted. Nothing,
Crystal (09:14):
don't like being ghosted?
Cathy (09:17):
Well, you also want to help them solve their problem.
You want to fix the thing you ifyou feel like if you feel
passionate enough as a businessowner or a sales professional or
just a consultant, whatever itis, you're doing, these
consumers you got you guys gotto know, you know, yes, there's
those people that are callingback because they have a quota
(09:39):
to make. But there's reallypeople who genuinely care about
your problem and solving it,whether it's a consumer or
another business owner doesn'tmatter. And I think a lot of
times, I think we should nowinstead of it being those three
calls. We're talking about sixcalls on a follow up is the
average call. Call, literallysix calls. So it means I've
(10:03):
called you called me, you calledme first, to get a quote, to
get, you know, a solution toyour problem. I gave you options
for the solution, right? And Igot to call you back six times
to see if I'm still gonna solveyour problem. Yeah, that's a
little crazy. You got a greatrant.
Crystal (10:23):
Yeah. Especially cuz it was your problem.
Cathy (10:29):
But I do agree, you know, business owners aren't gonna
bite. But we've already had anepisode about the wedding
industry. It's so funny becauseeven in that industry, we were
calling people back to say, Bookyour date, because if you don't
book it, somebody else is goingto I'd love to do your wedding.
I'd love to deejay your wedding.
I'd love to plan your wedding.
But I got a business to run. Andif you can't tell me your
(10:51):
answer, I got to keep moving on.
I got to move on. So thesesalespeople, even car
dealership, people, insurancepeople, it doesn't matter your
industry. You guys are trying tosolve this problem. You're
trying to make your quota you'retrying to do your job. And
you're wasting time calling back20 people six freakin times.
When really all they need to dois say, consumers, all you have
(11:13):
to do is say these words. I'mnot interested. I need to wait.
Now's not the right time. We'vegot so many things going on with
COVID people don't even knowwhere their next paycheck is
gonna be. So I mean, let usknow, hey, COVID really affected
us. Now that's an excuse. Andit's a lie, whatever. That's
(11:34):
your business. If you want tolie to the business owner,
that's your call. But the bottomline is you're communicating
with them. And you're tellingthem Hey, guys, you know what, I
love what you have to offer.
It's just not a good fit rightnow. I'm not ready to buy I
really honestly, I don't know,back in the day. And and I've
(11:55):
been in sales for 35 plus years.
There was always the psychologyof selling. And the psychology
of selling was like, ooh, everytime they say no, I've got to
get them to the Yes. No,remember that. It was like when
they say no, it's an objection.
Right. It's an objection.
Crystal (12:14):
Overcome the objection?
Cathy (12:16):
Yeah so, if you're still selling like that, you're an
idiot. I'm sorry. Stop sellinglike that.
Crystal (12:21):
Cathy That's a little harsh. It is no, it's true
sometimes.
Cathy (12:25):
But it really is true.
You cannot we don't buy thisway. And I remember almost
getting fired from jobs fortrying to sell that way. And
then saying, you know, I'msorry. That's not how people
buy. And then they kept saying,well just keep doing what you're
doing. Because it's working?
Well, of course, it's working.
Because I'm talking to you as ahuman being I'm solving your
problem. And I'm helping you.
Right. That's the bottom line.
I'm gonna say I agree, Crystal,it's a great rant. But I think
(12:48):
the resolve is if you really doget one of those kind of
idiotic, no brainer sales peoplethat are out there pushing, then
it's okay, because that's yourjob to tell them no. And at that
point, if I had somebodycontinuing to call me after I
told them, no, then I would belike, blocked the phone number
call their supervisor didn'tever do business with them
(13:11):
gain, that's, that's, that'shere you need to be. So that's
he worst thing, the best thinghat can happen is you know what
ou wait, you go back to themhen it's your time. And if
hat's a really goodalesperson, or a person doing
usiness with you, they're goingo be patient. They're not going
nywhere. You know, it's like,e build websites for small
usinesses, and a lot of peoplere starting their business,
(13:34):
ight? They're not ready,hey're still working a full
ob, a full time job, becausehey want to pay to get that
ebsite in that business up onhe ground. So there's a lot of
atience. And if that businessoesn't have the patience, or
sn't thinking long term, andhey're going pushy, then yeah,
on't do business with them, butall them back and let them
(13:55):
now, tell them lately. Andhatever they do from there,
hat's their problem. But ateast you communicated because
hances are, you've got arystal on the other end of the
hone, who really does carebout your business, cares about
our problem that she's solvingr whatever it is, and they just
ant to know, you know, theyust want to know, they just
(14:15):
ant to know, they want to knowou're okay. there's a there's a
rue sense of how are you doinghat we really do care about and
think the real businesses arereating people like that. And I
hink that's the wave of theuture. So that's my resolve.
Crystal (14:31):
Absolutely. Cathy, I agree with you. 100%. most
business owners are reallywanting to build long term
relationships. So if you're notready as a customer, right then
and there, then at least for me,I can speak for myself that you
know what, that's okay. I don'twant to do business with you
anyways, if you're not ready, Iwant you to come to me when you
(14:53):
are ready, because I am in along term relationship with my
customers and I enjoy Seeingtheir success and I truly enjoy
solving their problem. And Ithink that most true business
owners that are the successfulones that have great service or
products feel the same way.
That's why they've been inbusiness for so long.
Cathy (15:12):
I think two,I think two crystal, I think you know what?
I think in this day and age, youcan break up with me in a text.
You can break up with me in anemail. If you don't feel like
calling them back and you've gottheir business card or they gave
you an email, just send them anemail, say I'm not interested.
Thanks so much. Blah, blah,blah.
Crystal (15:33):
Thanks for the follow up. Chow. See you later. Well,
look, guys, we're alwaysinterested...
Cathy (15:41):
Good. Great rant. Great.
Crystal (15:42):
Yeah, is it good rant, We're always interested in
receiving your rants, you canalways go to
www.rantandresolve.com Click thebig button that says submit your
rant. We'll always email you letyou know when it's going to be
aired on what episode and youcan always kind of hear your
(16:03):
rant We look forward to gettingthose in. I want to say thank
you so much for joining us onanother episode of rant and
resolve where we help bring bothconsumers and business owners
together to help create theultimate buying and selling
experience. Good job, Cathy. Sofor next week's episode, we are
(16:29):
going to be doing whatever Cathywants to talk about cuz it's her
birthday week. Yay.
Cathy (16:39):
Thats Righ
Crystal (16:39):
Another year with you on this earth. So exciting. But
thank you guys for being a partof Rant and Resolve this week.
Can't wait to see what Cathywants to talk about next week.
Chow.
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