This week, Kristen Hayer reviews:
The past year has seen a major shift in our customer experiences. This article explores how some loyalty programs may actually worsen the experience.
Season 2 will continue in a few weeks with a new book, Silos, Politics and Turf Wars, by
Patrick Lencioni!
While she has some books in mind for the rest of the season, she'd love suggestions as well. Email kristen@thesuccessleague.io with any questions or ideas.
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