June 6, 2025 • 18 mins
Ever dream of taking a vacation without your real estate business grinding to a halt? What if you could be sipping cocktails on a cruise ship while someone handles your $1.5 million listing back home? That's exactly what David Mayhew's Agents Butler service makes possible.
The eternal challenge of work-life balance in real estate takes center stage in this revealing conversation with David Mayhew, founder of Agents Butler and broker trainer at Charles Ruttenberg Realty. A military veteran who entered real estate in 2021, Mayhew identified a critical need during the pandemic market frenzy: agents desperately needed reliable, licensed backup to maintain their business during absences.
Agents Butler functions as your licensed assistant, handling everything from basic property access ($50 per door) to MLS entries ($150) and even full transaction management through reverse referrals. The beauty lies in its simplicity – agents maintain their commission structure while gaining freedom to step away when needed. Mayhew shares powerful success stories, including agents who've maintained thriving businesses during family medical emergencies and personal crises.
The conversation explores how the service works legally (operating as an LLC that invoices agents directly), coverage areas (extending to Orlando, Sarasota, and Ocala), and the range of services available – from video walkthroughs to inspection attendance with detailed reporting. For agents seeking that elusive work-life balance or those facing unexpected life challenges, Agents Butler represents a practical solution that answers the age-old question: who watches your listings while you're away?
Ready to finally take that vacation without sacrificing your business? Reach David at 352-667-4269 and discover how Agents Butler can transform your approach to real estate and personal time.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Hey everyone, welcome back to this week's Real Estate
Disruptors podcast.
I am your host, Amir Habibzadeh, and I have the pleasure of
sitting down with the agent'sbutler, the one and only David
Mayhew.
As you all know him, he is oneof our agents here at Charles
Ruttenberg.
He is also one of our brokertrainers.
(00:24):
He does a lot of classes for us, but today we're here to hear
about his other company AgentsButler.
Well, welcome, Dave.
Speaker 2 (00:33):
Hey.
Well, thank you very much forhaving me on board today.
I just wanted to let you knowthis is a very special
opportunity for me to talk aboutAgents Butler and what it's all
about.
Agents Butler came about backin 2021 when, you remember, the
market was crazy.
It was a little busy then.
It sure was, it sure was.
(00:53):
But my main focus with AgentSpotler was trying to find that
work-life balance for agents.
Gotcha and I still have thatgoing on today to make sure that
agents are trying to achievethat work-life balance, because
we all know there are a lot ofcouples agents that will work
(01:16):
together, but sometimes theyneed vacations, so both of them
will leave together.
Yep, and we all know that whenyou leave the area, that's when
your business picks up.
Speaker 1 (01:26):
Absolutely.
You want to sell a house, go onvacation, right?
Speaker 2 (01:29):
Oh, yeah, definitely.
Speaker 1 (01:30):
And then you need to have that person to kind of take
over for you, and that's theservice essentially that you and
agents Butler provides Right.
Speaker 2 (01:39):
So, if you actually think about it, uh, it's almost
like if you had pets at home.
They have an app you know theyhook up with like I don't know
what is it Rover, I think soyeah, yeah.
So it's just like that.
I know that everybody'sproperties and deals when
they're gone are consideredtheir babies, so I'm here to
make sure that they're takencare of while they're away.
Speaker 1 (02:03):
Very nice, very nice.
So, speaking of an app, doesagents Butler have an app yet?
Speaker 2 (02:06):
Oh, not yet, but I would like to try to strive for
that Nice.
Speaker 1 (02:10):
Nice.
Hey, before we get into kind ofall the details, would you mind
spending a minute?
Tell us a little bit aboutDavid Mayhew, how long you've
been in the business and youknow production and all that
good stuff.
Speaker 2 (02:23):
Yeah, sure, thank you .
Um, I was actually didn't getmy license until 2021.
So when agents Butler startedis when I was actually a fresh
like fresh licensed agent, uh,but since then, um me doing the
hustle, especially in 2021,until now I've covered and had
60 transactions covered, so I'vehad a lot of experience.
(02:48):
And before I got my license in2021, I did my time in the
military and actually retiredout of that.
Speaker 1 (02:58):
Gotcha.
Well, that makes you right forthe job.
I mean, you have the militaryservice behind you, so you know
how to put.
You know policies, procedures,what do they call it?
Standard operating procedurestogether.
Yeah, that's correct, you know.
And so, when it comes to theagent's butler, what services do
(03:19):
you offer to agents?
Speaker 2 (03:26):
agents.
Well, to tell you the truth,the majority or the criminal
crop, sure to say is that ifsomebody is away and they need
somebody to get into a property,I provide property access.
Now, obviously I charge forthat service, but what I do is I
make sure that I'm there andthat I attend.
So, essentially, an agent ishiring me to be their licensed
assistant.
So, essentially, an agent ishiring me to be their licensed
assistant.
So, as you know, the rules andregulations they cover about
(03:49):
unlicensed and what they can'tdo for you, right?
But now I'm your assistant, butI can talk about that stuff
because I'm licensed.
Speaker 1 (03:57):
Yeah, so when it comes to agents hiring you, and,
as we all know, that agents canonly be paid by their broker,
so if an agent hires you, how doyou charge?
How do they get paid?
How does it stay legal?
Speaker 2 (04:12):
Okay, so it stays legal because I'm actually
considered an LLC.
So I will bill you, I'll sendan invoice.
So it's almost like if you say,hey, dave, I need you to take,
uh, uh, uh, open up access to aproperty at one, two, three main
street.
I'll be there at main street ata certain given time, I will
open up the door, and but I'llalso send you the invoice.
(04:34):
Gotcha, that's how it getssettled.
Speaker 1 (04:36):
Okay, very cool.
So it's almost like you knowit's a real estate service, but
you know, just like if you wereto hire, or if an agent were to
hire, a, a licensed assistant,and they're paying them a salary
or um, or paying them hourly orwhatever, they're providing
these services and they're not,you know, being paid by the
broker because they're, uh,doing um, miniatural acts, if
(04:58):
you will.
I mean, even though you'redoing a little bit more than a
miniatural act, you're still, um, you're providing a service.
Speaker 2 (05:05):
Correct.
I mean, if you think about it,it's almost like if you called
me to do the lawn Correct, or ifyou install a post.
Speaker 1 (05:11):
Install a post, yeah, or get pictures.
Speaker 2 (05:13):
Yeah, photography.
Speaker 1 (05:15):
Gotcha no easy enough .
And so, other than the showings, I assume you you could stand
in if somebody needed you to goand open up for a home
inspection or an appraisal, ormaybe a final walkthrough too.
Speaker 2 (05:30):
I do all that and I also provide videos.
Okay, Yep, I do videowalkthroughs.
I can go attend closings I haveattended several inspections
and then I report back to theagent who has hired me and let
them know hey, give them a headsup.
Whatever thing is good to go orthere might be an issue.
(05:51):
Gotcha, Gotcha.
Speaker 1 (05:53):
And then are there any?
Do you do any paperwork or youknow writing contracts or
addendums or anything.
Do you get involved in that ordo you kind of just pass it back
to the agent?
Speaker 2 (06:04):
No, actually, if you hire me to do a property access
and they want to put an offer onthe place, you better have your
laptop, because I don't messwith the commission, got it
Makes sense?
Now there have been scenarioswhere I will work with an agent
on a commission.
Okay, let's just first say, ifyou had several properties and
(06:29):
you say, hey, dave, I'm going tobe gone for a month because I'm
going on a cruise Right, canyou watch over this property?
I'll touch base with the agentbefore they leave and I'll say,
hey, what capacity do you needme?
And I go what if you get anoffer?
And if they say, hey, can yourun with it?
I do what is called a reversereferral.
Speaker 1 (06:52):
Makes sense.
Speaker 2 (06:53):
Okay so, which means I'll get the 25% and then the
agent that has the listing willget the 75%.
But I take care of everything.
I will do the contract, I'll dothe inspection, I will do all
of the Rodenberg files Right andmake sure everything gets to
(07:13):
closing.
And it's possible that I mightbe able to do the closing before
you can get back from yourcruise, because you're that good
, yeah.
And then you know what You'regoing to get 75%, and I just
worked your whole deal for just25.
Speaker 1 (07:25):
That sounds like a sweet deal for an agent out
there who wants to go onvacation and sell their home
Right right Very nice.
So how does the pricing work?
Speaker 2 (07:32):
for you know at home access if they just needed you
to open up the door or somethinglike that, okay, so it's
basically one fee and it's $50 adoor, okay, and it doesn't
matter if you give me oneproperty or a day, or eight,
it's going to be the same price.
I think it's fair.
Only because of travel time andI do cover a large area I'll go
(07:57):
out to Ocala, orlando, sarasota, so obviously, based from
Clearwater, that's a haul.
Now there's other services thatwe cover.
For instance, I can do MLSentries, because I know there's
other agents out there that onlydo real estate part-time and
(08:18):
will work full-time.
Well, if they don't have thetime to put that stuff in the
MLS, I do that for $150.
I don't go live with theproperty.
I make sure all that stuff isentered Gotcha.
And then the agent will reviewit and then actually go live
with it.
Speaker 1 (08:35):
Neat.
So how does that work?
Just to run me through, Iassume you know they kind of add
you as a team or something likethat, or doing um, sorry, the
mls verbiage on it.
They put you, they add you inthere as like a, um, an
authorized user of some sort forthat person's account they do,
and not only that, but sometimesthey add me as a second agent.
Speaker 2 (08:58):
Okay, gotcha, so that I asked them to do that,
especially when we're on ourvacation.
And then when they put it inrealtor remarks please contact
agent number two.
Right, they don't have to dealwith any incoming calls or
anything like that, they'recalling me Nice that is.
Speaker 1 (09:16):
Hey, sounds like you got a great thing going there.
So if you just forclarification purposes, you know
, if agents going out of townyou know obviously it's their
listing, they're with CharlesRuttenberg Realty, Somebody
wants to see the property, youcan go open it up.
You don't need a buyerbrokerage agreement because it's
Charles Ruttenberg Realtylisting.
That's correct.
Do you do this for other agentsoutside of Ruttenberg?
(09:38):
I do.
Do you do this for other agentsoutside of Rutenberg?
Speaker 2 (09:42):
I do, and so when you do that, do you have to have a
buyer brokerage agreement withthat buyer to show them another
listing, one I confirm, to seeif the agent already has one.
Okay, and if they don't, I sendone through my e-signing, which
is Form Simplicity.
Okay, and I send it to both theagent and the buyer.
So it's covered.
Speaker 1 (10:03):
Because at that point .
Speaker 2 (10:05):
As long as they have the buyer-broker agreement,
they're the ones writing thecontract.
Speaker 1 (10:10):
Not me Exactly.
You're just there to open thedoor.
That's correct, very cool.
I know there's probably otherservices like yours out there,
but I think you guys have thatkind of dialed in pretty well
for you guys here or for ouragents here at Charles
Ruttenberg, because you alreadyknow Ruttenberg Files.
(10:32):
Clearly you have a lot ofknowledge behind you because
you're one of our trainingbrokers and you know you've done
you know a decent amount ofdeals out there too.
Speaker 2 (10:43):
Well, and I think that does help because I am one
of the instructors here, sounderstanding what is legal and
what's not legal is definitely,you know, something in their bag
that you need to keep.
Absolutely so, if you ever haveif anybody has a question, if
anything is legal or not, youknow, obviously you can ask an
(11:04):
instructor, but if it comes upto a legal advice, that's when
the instructor will know.
Hey, I need to stay in my lane,you might need to go talk to
somebody else, that's you know alot of our standard replies
around here you know, when itcomes to that legal stuff,
(11:25):
that's right.
Speaker 1 (11:25):
Have the buyer, seller consult their attorney.
That's right.
We are not.
We don't have that education.
That's correct.
That's correct.
You got it.
So with with agents, butler, isthere anything in particular
you want the agents to knowother than what we've, you know,
already discussed?
Speaker 2 (11:35):
Actually, I do like the fact that you guys, if they,
if any of the agents, call here, you automatically give them my
number.
So that number that they giveout is my personal cell, so you
can call or text.
Now, obviously, with me beingan instructor, I could be in the
middle of a class, textingwould be easier and if I don't
(11:56):
get back to you right away, Idefinitely will.
Speaker 1 (12:03):
Well, I can tell you, anytime I've had to reach out
to you, for whatever reason thatis, dave has always picked up
the phone.
So you know, don't be shy, ifyou want to reach out to Dave he
will pick up the phonetypically, you know, unless he's
not, you know teaching a classor whatnot.
But yeah, the agents butlerservice I think is a great
service to have.
Especially coming up summertimeAgents want to go out of town.
(12:25):
They're planning theirvacations or anything along
those lines.
I think you hit a niche.
I think you really did.
It's really a good service foragents out there.
Speaker 2 (12:41):
Well, thank you very much.
I mean, I think the biggestthing was is that there was an
agent.
They actually reached out to meon the WhatsApp.
They were in the middle of acruise.
Speaker 1 (12:53):
Okay.
Speaker 2 (12:54):
And said, hey, I've got somebody coming in, and it
ended up being in.
I believe it was in TreasureIsland, the property's at $1.5
million and it was a 2%commission.
Let's just say that agent cameback and was able to buy his
next cruise before he left forthe last one, and that was all
just for a $50 door opening.
(13:14):
That's awesome.
So yeah, I'm here.
Speaker 1 (13:18):
No, it's great.
I can't tell you how many timesDave has been able to step in
for us and we get an agent thatcalls and hey, I'm out of town,
I didn't get anybody to coverfor me, I got this listing.
Or a buyer wants to seesomething.
How can we help?
And I mean, I just give themDavid's phone number and they
reach out and we typically getan email afterwards that says
(13:40):
you know, thanks for giving meDave.
He did a phenomenal job.
Speaker 2 (13:43):
I appreciate that.
Speaker 1 (13:44):
Yeah, absolutely.
We're happy to do it.
You know it keeps everybody incompliance and we don't have to
worry about any legal issues, soit's a really wonderful thing.
Speaker 2 (14:06):
I know you just kind of opened doors but has there
ever been a situation that youguys got into out there through
Agents?
Butler, that was just kind ofweird.
Yeah, actually, I actually havea customer.
I have an agent that uses mefrequently.
Okay, and you know her scenariospouse has a medical condition
suddenly, so now she's become ahome or a caretaker, now full
(14:30):
time, but she's surviving herbusiness on what I do.
There's been times where shehasn't even met her buyers
Interesting, so I would show upas her assistant.
But sometimes she'll turnaround and say, hey, look, I
(14:54):
can't do this.
Is it all right if we just do areferral agreement?
And you know what, I'm okaywith that, as long as
everybody's on the same page, werun forward.
Yeah, uh, so, but as in weirdum, I don't think I can say um,
maybe seeing some or you know,just an interesting situation.
(15:15):
Well, obviously going toproperties and then knowing and
seeing agents that have used mebefore walking in with a
potential buyer and they're likewait, I know that that's
probably not your buyer.
And it's weird because I don'treally work with buyers anymore,
being in the position I'm in.
(15:38):
So I will, if I need to, youknow, obviously to help out the
agent, right, but mainly it allfalls back onto that agent that
hires me gotcha, gotcha, verynice, very nice.
Speaker 1 (15:49):
Yeah, I mean I.
I know I've put you in a coupleof situations out there where
you know there's a um dealfalling apart or whatnot and
dave has been able to, you know,step in and be instrumental in
putting that deal back togetheror saving it or whatnot.
You know things happen in thereal estate industry.
You know people, they have amedical condition, you know you
(16:11):
never know they get into the,you know get admitted to the
hospital.
They have no communication andtheir client is reaching out hey
, I haven't heard from my agent,or whatnot.
So you know there's all sortsof situations that happen in our
business that warrant havingagents butler on speed dial.
Speaker 2 (16:30):
And, like I said, I am so glad that I'm able to help
.
I mean, yes, there's beenscenarios where I don't know, an
agent has forgotten to completetheir CE.
Speaker 1 (16:40):
Yes, I remember that one Right.
Speaker 2 (16:42):
Uh-huh Right, and unfortunately not all of the
scenarios are just that easy.
I mean one of the ones thatI've had.
There was an agent that lastactually lost a family member.
Oh right, yeah, yeah, and theyjust hey, they weren't in the
right state of mind, but luckilywe were able to get them to
(17:03):
close and you know, and that wasjust a fee yeah, I didn't mess
with any commission or anythinglike that, so they needed the
money, right.
Speaker 1 (17:11):
Right, no, that's a, like I said, the the service is
is phenomenal to have and youknow, you know, if I was an
agent out there, I woulddefinitely have have you on
speed dial.
So what is that phone numberthat people can reach you on?
Speaker 2 (17:25):
So my personal cell three, five, two, six, six,
seven, four, two, six, nine.
Speaker 1 (17:31):
All right, so call or text.
Text is usually preferred.
Speaker 2 (17:35):
Probably yes that'll be preferable, and obviously
text me your name and your withCRR Gotcha, gotcha.
Speaker 1 (17:43):
No, we can definitely take care of that, all right,
dave.
Well, we really appreciate youcoming on telling us about
Agents Butler.
Like I've said several timesduring this, I think it's a
phenomenal service and we'rehappy to have you here at
Charles Ruttenberg and we'reglad we have a good relationship
together.
So thanks for coming out.
(18:03):
Oh, thanks for having me.
Absolutely All right, everybody.
We will see you next time onthe Real Estate Disruptors
podcast.
Take care.
Hey everyone, welcome back to this week's Real Estate
Disruptors podcast.
I am your host, Amir Habibzadeh, and I have the pleasure of
sitting down with the agent'sbutler, the one and only David
Mayhew.
As you all know him, he is oneof our agents here at Charles
Ruttenberg.
He is also one of our brokertrainers.
(00:24):
He does a lot of classes for us, but today we're here to hear
about his other company AgentsButler.
Well, welcome, Dave.
Speaker 2 (00:33):
Hey.
Well, thank you very much forhaving me on board today.
I just wanted to let you knowthis is a very special
opportunity for me to talk aboutAgents Butler and what it's all
about.
Agents Butler came about backin 2021 when, you remember, the
market was crazy.
It was a little busy then.
It sure was, it sure was.
(00:53):
But my main focus with AgentSpotler was trying to find that
work-life balance for agents.
Gotcha and I still have thatgoing on today to make sure that
agents are trying to achievethat work-life balance, because
we all know there are a lot ofcouples agents that will work
(01:16):
together, but sometimes theyneed vacations, so both of them
will leave together.
Yep, and we all know that whenyou leave the area, that's when
your business picks up.
Speaker 1 (01:26):
Absolutely.
You want to sell a house, go onvacation, right?
Speaker 2 (01:29):
Oh, yeah, definitely.
Speaker 1 (01:30):
And then you need to have that person to kind of take
over for you, and that's theservice essentially that you and
agents Butler provides Right.
Speaker 2 (01:39):
So, if you actually think about it, uh, it's almost
like if you had pets at home.
They have an app you know theyhook up with like I don't know
what is it Rover, I think soyeah, yeah.
So it's just like that.
I know that everybody'sproperties and deals when
they're gone are consideredtheir babies, so I'm here to
make sure that they're takencare of while they're away.
Speaker 1 (02:03):
Very nice, very nice.
So, speaking of an app, doesagents Butler have an app yet?
Speaker 2 (02:06):
Oh, not yet, but I would like to try to strive for
that Nice.
Speaker 1 (02:10):
Nice.
Hey, before we get into kind ofall the details, would you mind
spending a minute?
Tell us a little bit aboutDavid Mayhew, how long you've
been in the business and youknow production and all that
good stuff.
Speaker 2 (02:23):
Yeah, sure, thank you .
Um, I was actually didn't getmy license until 2021.
So when agents Butler startedis when I was actually a fresh
like fresh licensed agent, uh,but since then, um me doing the
hustle, especially in 2021,until now I've covered and had
60 transactions covered, so I'vehad a lot of experience.
(02:48):
And before I got my license in2021, I did my time in the
military and actually retiredout of that.
Speaker 1 (02:58):
Gotcha.
Well, that makes you right forthe job.
I mean, you have the militaryservice behind you, so you know
how to put.
You know policies, procedures,what do they call it?
Standard operating procedurestogether.
Yeah, that's correct, you know.
And so, when it comes to theagent's butler, what services do
(03:19):
you offer to agents?
Speaker 2 (03:26):
agents.
Well, to tell you the truth,the majority or the criminal
crop, sure to say is that ifsomebody is away and they need
somebody to get into a property,I provide property access.
Now, obviously I charge forthat service, but what I do is I
make sure that I'm there andthat I attend.
So, essentially, an agent ishiring me to be their licensed
assistant.
So, essentially, an agent ishiring me to be their licensed
assistant.
So, as you know, the rules andregulations they cover about
(03:49):
unlicensed and what they can'tdo for you, right?
But now I'm your assistant, butI can talk about that stuff
because I'm licensed.
Speaker 1 (03:57):
Yeah, so when it comes to agents hiring you, and,
as we all know, that agents canonly be paid by their broker,
so if an agent hires you, how doyou charge?
How do they get paid?
How does it stay legal?
Speaker 2 (04:12):
Okay, so it stays legal because I'm actually
considered an LLC.
So I will bill you, I'll sendan invoice.
So it's almost like if you say,hey, dave, I need you to take,
uh, uh, uh, open up access to aproperty at one, two, three main
street.
I'll be there at main street ata certain given time, I will
open up the door, and but I'llalso send you the invoice.
(04:34):
Gotcha, that's how it getssettled.
Speaker 1 (04:36):
Okay, very cool.
So it's almost like you knowit's a real estate service, but
you know, just like if you wereto hire, or if an agent were to
hire, a, a licensed assistant,and they're paying them a salary
or um, or paying them hourly orwhatever, they're providing
these services and they're not,you know, being paid by the
broker because they're, uh,doing um, miniatural acts, if
(04:58):
you will.
I mean, even though you'redoing a little bit more than a
miniatural act, you're still, um, you're providing a service.
Speaker 2 (05:05):
Correct.
I mean, if you think about it,it's almost like if you called
me to do the lawn Correct, or ifyou install a post.
Speaker 1 (05:11):
Install a post, yeah, or get pictures.
Speaker 2 (05:13):
Yeah, photography.
Speaker 1 (05:15):
Gotcha no easy enough .
And so, other than the showings, I assume you you could stand
in if somebody needed you to goand open up for a home
inspection or an appraisal, ormaybe a final walkthrough too.
Speaker 2 (05:30):
I do all that and I also provide videos.
Okay, Yep, I do videowalkthroughs.
I can go attend closings I haveattended several inspections
and then I report back to theagent who has hired me and let
them know hey, give them a headsup.
Whatever thing is good to go orthere might be an issue.
(05:51):
Gotcha, Gotcha.
Speaker 1 (05:53):
And then are there any?
Do you do any paperwork or youknow writing contracts or
addendums or anything.
Do you get involved in that ordo you kind of just pass it back
to the agent?
Speaker 2 (06:04):
No, actually, if you hire me to do a property access
and they want to put an offer onthe place, you better have your
laptop, because I don't messwith the commission, got it
Makes sense?
Now there have been scenarioswhere I will work with an agent
on a commission.
Okay, let's just first say, ifyou had several properties and
(06:29):
you say, hey, dave, I'm going tobe gone for a month because I'm
going on a cruise Right, canyou watch over this property?
I'll touch base with the agentbefore they leave and I'll say,
hey, what capacity do you needme?
And I go what if you get anoffer?
And if they say, hey, can yourun with it?
I do what is called a reversereferral.
Speaker 1 (06:52):
Makes sense.
Speaker 2 (06:53):
Okay so, which means I'll get the 25% and then the
agent that has the listing willget the 75%.
But I take care of everything.
I will do the contract, I'll dothe inspection, I will do all
of the Rodenberg files Right andmake sure everything gets to
(07:13):
closing.
And it's possible that I mightbe able to do the closing before
you can get back from yourcruise, because you're that good
, yeah.
And then you know what You'regoing to get 75%, and I just
worked your whole deal for just25.
Speaker 1 (07:25):
That sounds like a sweet deal for an agent out
there who wants to go onvacation and sell their home
Right right Very nice.
So how does the pricing work?
Speaker 2 (07:32):
for you know at home access if they just needed you
to open up the door or somethinglike that, okay, so it's
basically one fee and it's $50 adoor, okay, and it doesn't
matter if you give me oneproperty or a day, or eight,
it's going to be the same price.
I think it's fair.
Only because of travel time andI do cover a large area I'll go
(07:57):
out to Ocala, orlando, sarasota, so obviously, based from
Clearwater, that's a haul.
Now there's other services thatwe cover.
For instance, I can do MLSentries, because I know there's
other agents out there that onlydo real estate part-time and
(08:18):
will work full-time.
Well, if they don't have thetime to put that stuff in the
MLS, I do that for $150.
I don't go live with theproperty.
I make sure all that stuff isentered Gotcha.
And then the agent will reviewit and then actually go live
with it.
Speaker 1 (08:35):
Neat.
So how does that work?
Just to run me through, Iassume you know they kind of add
you as a team or something likethat, or doing um, sorry, the
mls verbiage on it.
They put you, they add you inthere as like a, um, an
authorized user of some sort forthat person's account they do,
and not only that, but sometimesthey add me as a second agent.
Speaker 2 (08:58):
Okay, gotcha, so that I asked them to do that,
especially when we're on ourvacation.
And then when they put it inrealtor remarks please contact
agent number two.
Right, they don't have to dealwith any incoming calls or
anything like that, they'recalling me Nice that is.
Speaker 1 (09:16):
Hey, sounds like you got a great thing going there.
So if you just forclarification purposes, you know
, if agents going out of townyou know obviously it's their
listing, they're with CharlesRuttenberg Realty, Somebody
wants to see the property, youcan go open it up.
You don't need a buyerbrokerage agreement because it's
Charles Ruttenberg Realtylisting.
That's correct.
Do you do this for other agentsoutside of Ruttenberg?
(09:38):
I do.
Do you do this for other agentsoutside of Rutenberg?
Speaker 2 (09:42):
I do, and so when you do that, do you have to have a
buyer brokerage agreement withthat buyer to show them another
listing, one I confirm, to seeif the agent already has one.
Okay, and if they don't, I sendone through my e-signing, which
is Form Simplicity.
Okay, and I send it to both theagent and the buyer.
So it's covered.
Speaker 1 (10:03):
Because at that point .
Speaker 2 (10:05):
As long as they have the buyer-broker agreement,
they're the ones writing thecontract.
Speaker 1 (10:10):
Not me Exactly.
You're just there to open thedoor.
That's correct, very cool.
I know there's probably otherservices like yours out there,
but I think you guys have thatkind of dialed in pretty well
for you guys here or for ouragents here at Charles
Ruttenberg, because you alreadyknow Ruttenberg Files.
(10:32):
Clearly you have a lot ofknowledge behind you because
you're one of our trainingbrokers and you know you've done
you know a decent amount ofdeals out there too.
Speaker 2 (10:43):
Well, and I think that does help because I am one
of the instructors here, sounderstanding what is legal and
what's not legal is definitely,you know, something in their bag
that you need to keep.
Absolutely so, if you ever haveif anybody has a question, if
anything is legal or not, youknow, obviously you can ask an
(11:04):
instructor, but if it comes upto a legal advice, that's when
the instructor will know.
Hey, I need to stay in my lane,you might need to go talk to
somebody else, that's you know alot of our standard replies
around here you know, when itcomes to that legal stuff,
(11:25):
that's right.
Speaker 1 (11:25):
Have the buyer, seller consult their attorney.
That's right.
We are not.
We don't have that education.
That's correct.
That's correct.
You got it.
So with with agents, butler, isthere anything in particular
you want the agents to knowother than what we've, you know,
already discussed?
Speaker 2 (11:35):
Actually, I do like the fact that you guys, if they,
if any of the agents, call here, you automatically give them my
number.
So that number that they giveout is my personal cell, so you
can call or text.
Now, obviously, with me beingan instructor, I could be in the
middle of a class, textingwould be easier and if I don't
(11:56):
get back to you right away, Idefinitely will.
Speaker 1 (12:03):
Well, I can tell you, anytime I've had to reach out
to you, for whatever reason thatis, dave has always picked up
the phone.
So you know, don't be shy, ifyou want to reach out to Dave he
will pick up the phonetypically, you know, unless he's
not, you know teaching a classor whatnot.
But yeah, the agents butlerservice I think is a great
service to have.
Especially coming up summertimeAgents want to go out of town.
(12:25):
They're planning theirvacations or anything along
those lines.
I think you hit a niche.
I think you really did.
It's really a good service foragents out there.
Speaker 2 (12:41):
Well, thank you very much.
I mean, I think the biggestthing was is that there was an
agent.
They actually reached out to meon the WhatsApp.
They were in the middle of acruise.
Speaker 1 (12:53):
Okay.
Speaker 2 (12:54):
And said, hey, I've got somebody coming in, and it
ended up being in.
I believe it was in TreasureIsland, the property's at $1.5
million and it was a 2%commission.
Let's just say that agent cameback and was able to buy his
next cruise before he left forthe last one, and that was all
just for a $50 door opening.
(13:14):
That's awesome.
So yeah, I'm here.
Speaker 1 (13:18):
No, it's great.
I can't tell you how many timesDave has been able to step in
for us and we get an agent thatcalls and hey, I'm out of town,
I didn't get anybody to coverfor me, I got this listing.
Or a buyer wants to seesomething.
How can we help?
And I mean, I just give themDavid's phone number and they
reach out and we typically getan email afterwards that says
(13:40):
you know, thanks for giving meDave.
He did a phenomenal job.
Speaker 2 (13:43):
I appreciate that.
Speaker 1 (13:44):
Yeah, absolutely.
We're happy to do it.
You know it keeps everybody incompliance and we don't have to
worry about any legal issues, soit's a really wonderful thing.
Speaker 2 (14:06):
I know you just kind of opened doors but has there
ever been a situation that youguys got into out there through
Agents?
Butler, that was just kind ofweird.
Yeah, actually, I actually havea customer.
I have an agent that uses mefrequently.
Okay, and you know her scenariospouse has a medical condition
suddenly, so now she's become ahome or a caretaker, now full
(14:30):
time, but she's surviving herbusiness on what I do.
There's been times where shehasn't even met her buyers
Interesting, so I would show upas her assistant.
But sometimes she'll turnaround and say, hey, look, I
(14:54):
can't do this.
Is it all right if we just do areferral agreement?
And you know what, I'm okaywith that, as long as
everybody's on the same page, werun forward.
Yeah, uh, so, but as in weirdum, I don't think I can say um,
maybe seeing some or you know,just an interesting situation.
(15:15):
Well, obviously going toproperties and then knowing and
seeing agents that have used mebefore walking in with a
potential buyer and they're likewait, I know that that's
probably not your buyer.
And it's weird because I don'treally work with buyers anymore,
being in the position I'm in.
(15:38):
So I will, if I need to, youknow, obviously to help out the
agent, right, but mainly it allfalls back onto that agent that
hires me gotcha, gotcha, verynice, very nice.
Speaker 1 (15:49):
Yeah, I mean I.
I know I've put you in a coupleof situations out there where
you know there's a um dealfalling apart or whatnot and
dave has been able to, you know,step in and be instrumental in
putting that deal back togetheror saving it or whatnot.
You know things happen in thereal estate industry.
You know people, they have amedical condition, you know you
(16:11):
never know they get into the,you know get admitted to the
hospital.
They have no communication andtheir client is reaching out hey
, I haven't heard from my agent,or whatnot.
So you know there's all sortsof situations that happen in our
business that warrant havingagents butler on speed dial.
Speaker 2 (16:30):
And, like I said, I am so glad that I'm able to help
.
I mean, yes, there's beenscenarios where I don't know, an
agent has forgotten to completetheir CE.
Speaker 1 (16:40):
Yes, I remember that one Right.
Speaker 2 (16:42):
Uh-huh Right, and unfortunately not all of the
scenarios are just that easy.
I mean one of the ones thatI've had.
There was an agent that lastactually lost a family member.
Oh right, yeah, yeah, and theyjust hey, they weren't in the
right state of mind, but luckilywe were able to get them to
(17:03):
close and you know, and that wasjust a fee yeah, I didn't mess
with any commission or anythinglike that, so they needed the
money, right.
Speaker 1 (17:11):
Right, no, that's a, like I said, the the service is
is phenomenal to have and youknow, you know, if I was an
agent out there, I woulddefinitely have have you on
speed dial.
So what is that phone numberthat people can reach you on?
Speaker 2 (17:25):
So my personal cell three, five, two, six, six,
seven, four, two, six, nine.
Speaker 1 (17:31):
All right, so call or text.
Text is usually preferred.
Speaker 2 (17:35):
Probably yes that'll be preferable, and obviously
text me your name and your withCRR Gotcha, gotcha.
Speaker 1 (17:43):
No, we can definitely take care of that, all right,
dave.
Well, we really appreciate youcoming on telling us about
Agents Butler.
Like I've said several timesduring this, I think it's a
phenomenal service and we'rehappy to have you here at
Charles Ruttenberg and we'reglad we have a good relationship
together.
So thanks for coming out.
(18:03):
Oh, thanks for having me.
Absolutely All right, everybody.
We will see you next time onthe Real Estate Disruptors
podcast.
Take care.
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