Receivables Podcast | Discussions About Debt Collection

How does inclusive networking actually work in collections? 
In this episode, Katalina Dawson sat down with Stephanie Eidelman and Lisa Rozzelle of Women in Consumer Finance to talk about how structured and detailed organization of networking events is driving career growth for women in the consumer finance industry. From allyship to team dynamics and first-timer support, these events are reshaping what professional development...

What’s really driving the shift in debt recovery strategy for 2025?
In this episode, Adam Parks sits down with Manny Plasencia from TransUnion to talk about the results from 2024, encourage people to participate in the 2025 TransUnion Industry survey, and why it’s a game-changer for the collections space. They talk about the surge in AI use, smarter compliance strategies, and how consumer financial behavior is forcing agencies...

How do you choose the right AI vendor for your collections strategy—without getting burned? In this episode, I sit down with Scott Hamilton of ARM Tech Advisors to unpack the real-world strategies behind evaluating virtual agents for collections. From RFP blind spots to vendor security pitfalls, we talked about what’s driving the debt collection technology roadmap—and what to avoid. If you’re scaling AI in collections or evaluating...

Ever wonder how top firms actually use data to improve collections? In this episode, I talk with Chuck Pona from Weltman Weinberg & Reis about real-world law firm data utilization strategies that drive better results. We dig into staffing solutions, vendor champion challenger testing, and why knowing your data beats guesswork every time. Tune in to rethink your approach and gain practical insights you can use today.

Listen now a...

Is digital collections transformation changing your agency’s future? Gordon Beck from Valor Intelligent Processing shares how frictionless payment solutions, AI agents, and customer retention strategies are reshaping debt collection success. Learn practical digital-first tactics to reduce costs, build trust, and recover more today.

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In this episode of Receivables Podcast, host Adam Parks welcomes Kristyn Leffler, VP of Strategy, Integration & Analytics at Resurgent Capital Services, for a deep dive into digital debt collection strategies that align with today’s consumer expectations. From brand awareness to the final payment click, Kristyn explores how debt buyers and collectors can transform their approach by learning from e-commerce giants.

Expect to gain...

Join Adam Parks in this special episode of the Receivables Podcast as he welcomes Mike Becker, Executive Director of the Receivables Management Association International (RMAI). Together, they explore why the RMAI Executive Summit 2025 is the premier event for debt buyers, collection leaders, and compliance professionals.

In this insightful conversation, Mike unpacks the summit’s educational tracks—from AI in collections and consent...

This episode dives deep into why the ACA International Conference is more than just a gathering—it’s where the future of the ARM industry is shaped. Join host Adam Parks as he speaks with Tim Haag and Jennifer Whipple, President and President-Elect of ACA International, about what makes this event critical for professionals in debt collection. They discuss the value of networking in ARM, leadership development, and strategic prepar...

Struggling with debt collection agency placement? You’re not alone. In this episode of the Receivables Podcast, industry leader Bob Picone from Connect1 joins Adam Parks to break down the key considerations for how to choose a collection agency. Learn what it means to vet vendors properly, manage risk proactively, and strategically segment portfolios for higher liquidation rates.

Whether you're placing credit card acc...

In this episode of Receivables Podcast, we speak with Irene Hoheusle, President of ARM Compliance Business Solutions, about what it really takes to build a future-proof compliance management system for your collection agency. With regulatory oversight increasing and consumer protections evolving, debt collection compliance is more important than ever.

Irene offers expert insights on how to minimize legal risk in debt collection, con...

Court costs vs. collection rates—what’s the real ROI of litigating delinquent accounts? In this episode of Receivables Podcast, host Adam Parks sits down with Neil Mastellone of Velo Law to explore litigation cost modeling in debt buying.

This expert conversation unpacks how debt buyers and law firms can build stronger partnerships, fund lawsuits strategically, and make smarter legal decisions through data. Neil shares two...

AI contract analysis in collections is no longer optional—it's essential. In this episode of Receivables Podcast, host Adam Parks speaks with Eric Nevels, Senior Director of Operational Support, about how in-house legal teams and compliance professionals are leveraging artificial intelligence to streamline contract workflows, manage risk, and improve accuracy.
You’ll hear how exception reporting in AI contract review catch...

Online reviews can make or break a collection agency’s reputation. In this episode of Receivables Podcast, Adam Parks interviews Chris Murphy from DebtLink to explore how debt collection companies can start building digital trust in debt collection using innovative tools and strategies.
Chris shares the inside story of the "Yelp Effect"—the damage caused by negative B2C reviews on B2B buying decisions—and how DebtLink...

Go behind the scenes of ACA International’s Washington Insights 2025 in this powerful episode of Receivables Podcast. Join Tim Haag and Jennifer Whipple as they break down how to prepare for ACA Washington Insights 2025 as a debt collection professional and explain what debt collectors can expect at this unique event in Washington, DC. Learn how to build strong relationships with lawmakers, craft your message for Capitol Hill, and ...

Discover how to operationalize AI in collections with expert insights from Shantanu Gangal, CEO of Prodigal. In this episode, we explore how virtual agents improve collections ROI, the role of generative AI voice solutions in modern debt recovery, and strategies to stay compliant while boosting efficiency. Perfect for debt collection companies ready to embrace AI-driven transformation. Subscribe and leave a review to stay updated o...

Think buying a company gives you automatic debt collection licenses?
🚨Think again. In this episode of the Receivables Podcast, host Adam Parks sits down with Christy Barger and Joel Blackburn from Cornerstone Licensing to break down why buying a company for licenses isn’t a shortcut in debt collection.
Learn actionable debt buyer licensing strategies and uncover how debt collection entity conversion impacts can lead to une...

What every executive needs to know before investing in AI for collections. In this expert-led episode, Mike Walsh of EXL breaks down the biggest AI pitfalls in debt collection and reveals actionable strategies to build trust in the tools driving next-gen recovery. Learn how to separate marketing hype from genuine innovation, evaluate vendor transparency, and deploy smart agent assist tools effectively.
This episode is a must-li...

Join Adam Parks on the Receivables Podcast for an inspiring conversation with Stephanie Eidelman, founder of Women in Consumer Finance. Learn how this unique leadership event has helped one in four attendees get promoted, one in five close new business, and over half take on leadership roles outside their comfort zone. Discover proven strategies for how to retain top talent in collections while generating real ROI from leadership d...

Join host Adam Parks on the Receivables Podcast as he welcomes Justin Kalman and Evan Roth from IDI Data for a deep dive into how data hygiene in digital collections can make or break your outreach performance.

In this episode, you’ll learn:

• How to prioritize and validate consumer email addresses
• Best practices for protecting your domain reputation
• How clean data drives compliance and engagement
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