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April 16, 2025 38 mins

What every executive needs to know before investing in AI for collections. In this expert-led episode, Mike Walsh of EXL breaks down the biggest AI pitfalls in debt collection and reveals actionable strategies to build trust in the tools driving next-gen recovery. Learn how to separate marketing hype from genuine innovation, evaluate vendor transparency, and deploy smart agent assist tools effectively.
This episode is a must-listen for leaders navigating debt collection technology trends and seeking to future-proof operations with confidence. Discover how to avoid red flags, protect data, and deliver better results with AI.
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🔗Links
📌Podcast Website: https://receivablespodcast.com/videos/building-ai-confidence-in-debt-collections
💼Guest Website: https://www.exlservice.com/services-and-solutions/digital-and-ai/digital-solutions/exl-paymentor
👤Guest LinkedIn: https://www.linkedin.com/in/mike-walsh-b88b271/


🏷️Tags: artificial intelligence in debt collection, EXL Paymentor, AI confidence building, ARM technology, compliance tech
#Hashtags: #AIPitfallsInDebtCollection #BuildingAIConfidence #DebtTechInnovation 

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