How do you choose the right AI vendor for your collections strategy—without getting burned? In this episode, I sit down with Scott Hamilton of ARM Tech Advisors to unpack the real-world strategies behind evaluating virtual agents for collections. From RFP blind spots to vendor security pitfalls, we talked about what’s driving the debt collection technology roadmap—and what to avoid. If you’re scaling AI in collections or evaluating new tools, this one’s for you.
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Podcast Website:
https://receivablespodcast.com/videos/virtual-agents-collections-hamilton
Guest Website:
https://www.armtechadvisors.com/
Guest LinkedIn:
https://www.linkedin.com/in/scott-hamilton-9861822/
virtual agents
debt collection technology
AI vendor selection
receivables management
collections compliance
#virtualagentsforcollections #scotthamilton #debtcollectiontechnology
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