Are Your Customers Always Right?

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Today we’re venturing into a touchy subject by asking you if your clients are always right? 

I’m sure you’ve heard the phrase (and maybe even said it) “The Customer Is Always Right”.

Living by this rule can actually be very damaging to employee morale and your bottom line.

So today we’re diving deeper into the subject using the 80/20 rule as a guide. 

Enjoy.

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Show Notes:

00:01:00: Today’s Topic: Is the customer always right?

00:01:23: Applying the 80/20 rule to your leads

00:03:11: When should you get rid of a client?

00:05:22: How to grade your probable purchaser

00:06:12: Trust your gut and listen, listen, listen

00:09:16: Other red flags you should note

00:10:15: If they ask for special treatment…

00:11:50: Use pricing to eliminate the riff-raff

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