The Customer is Always Right with Colin Shaw

In this episode, we speak to Colin Shaw, Founder and CEO of Beyond Philosophy and host of The Intuitive Customer podcast. As a LinkedIn top voice with a significant following and notable contributions to the field of customer experience, Colin shares his journey from corporate life to becoming an expert in customer experience. He discusses the importance of great customer experiences in today's commoditized market and provides insights into building customer loyalty through emotional connections. Colin also highlights the role of behavioral science in understanding customer behavior and emphasizes the value of consistent and quality interactions in fostering loyalty.