In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of Pizza Marketplace and QSRweb, chats with Darren Spicer, co-founder of Carolinas-based Clutch Coffee, which has 13 locations.
Spicer said customer experience is one of the things that sets Clutch Coffee apart from competitors.
"It's from the moment you drive onto the property, and the environment we have and the music that's playing outside, the runner who's outside taking that order face to face, all the way through picking up that drink," he said, adding "and taking that first sip before you leave. That's a huge element for us."
The brand doesn't compromise on quality, Spicer said, and works with an award-winning roaster out of Washington state whom he said is fantastic at what they do.
To learn more coffee secrets from Clutch Coffee, listen to the podcast in its entirety above. Don't forget to subscribe to the Networld Media Group YouTube channel here.
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