Episode 46 How To Audit Your Digital Assets

A key requirement to managing your Digital Assets is to have a comprehensive list of all your assets, where they are located and who has access. Unlike your physical assets, it is not that easy to find your online account information. Without the proper authorization, it can take weeks to get a provider to give the legal owner access if that person did not set up the account.

A great in...

Pro Tip: Create a Thank You Video

Create a Thank You Video

A simple video from your phone will be perfect! This video doesn’t have to be high-tech to make If you have the knowledge and the time to edit in your store’s graphic, even better! Text or email the thank you video to new ...

Show Notes https://restauranttopia.com/episode-41-how-to-handle-customer-complaints/

How to Handle Customer Complaints

Being in the hospitality industry our hopes are that every day we delight guests and never have a complaint.  However, we cannot make everyone happy and we also will have times that our staff our even ourselves will not live up to the expectations of the customer 100% of the time.  This episode focuses on the to...

Episode 40: Restauranttopia BEST of 2020

We want to thank all of our listeners for their support in 2020. 

We had a great time doing the podcast last year and we put together a montage of some of our favorite clips. 

This year we have a ton of great episodes planned and even more interviews with industry professionals.

Dave Anthony and Brian will continue our mission to help local independent restaurants succeed through sharing ide...

Guest: Mr. Chip Klose https://www.linkedin.com/in/chip-klose-56880424/

Chip Klose Creative http://www.chipklose.com/

Restaurant Strategy Podcast  http://www.chipklose.com/podcast

For me so much of this starts with shifting your mindset. Yes there are things we can do… tactics we can put into practice, but none of them will work very well without a strategy. So that’s why my podcast is called RESTAURANT STRATEGY… and in fact ...

For me so much of this starts with shifting your mindset. Yes there are things we can do… tactics we can put into practice, but none of them will work very well without a strategy. So that’s why my podcast is called RESTAURANT STRATEGY… and in fact I very often say on the show: “marketing of the thing can’t make up for the thing.” Real marketing work begins at a foundational level. You can’t have a mediocre product and then tell pe...

Episode 36: Interview with Bruce Nelson, author of Restaurant Management: The Myth, the Magic, the Math

https://restauranttopia.com/episode-36-interview-with-bruce-nelson-author-of-restaurant-management-the-myth-the-magic-the-math/

Bruce Nelson’s restaurant career spans over four decades and includes working every conceivable position within a restaurant. Career highlights include Catering Manager for D’Amico + Partners’ A...

The restaurant business is a simple business where you make money selling food and drink.  However, this process of making money can be done randomly or can be done strategically.  We feel that the latter is the way to do it!  This episode breaks down some ways to strategically do just that.

What gets measured gets managed.  Operators that don’t know where they are, are Operators that aren't maximizing profits.  Knowing you...

https://restauranttopia.com/episode-34-drive-time-with-david-ross-part-2/

Relationships:

RELATIONSHIP: the way in which two or more concepts, objects, or people are connected, or the state of being connected.

Life is all about the relationships you have… with yourself and with others around you. What are you doing to have the best relationship with yourself? If you took a hard look at how you take care of yourself, would you tre...

Optimizing Google My Business for your Restaurant

Google is trying to provide an answer to most questions without the need to go to a company’s website. That is not a good thing. People can still get directed to your website and you need to keep it fresh and user friendly. However, customers will now be able to get your phone number, address, directions, check out pictures of your business or read testimonials, all from your Google...

Generation Z or the I-Gen is a group of people ages 7 – 23 years old that will have a profound effect on your restaurant.

This group also will make up a large amount of your employee pool moving forward.  Knowing how they spend and what they want to get out of the work environment is important.  

Show Notes https://restauranttopia.com/episode-31-generation-z-and-your-restaurant/

Facebook: https://www.facebook.com/Restauranttop...

In continuing the discussion on how to build and gain revenue during the winter months sans a patio, we turn our discussion to incremental improvements that should be made to your roster of goods and services.  

We champion the notion that there is not one “cure all” in the inevitable struggle that that will be winter. We firmly believe it will take a collection of efforts and great decisions, along with some luck and a lot of tri...