Retail Fix It

Retail Fix It

Welcome to the Retail Fix It Podcast, where everything we do is built around our clients’ needs. From the earliest days of our company’s existence, we've been committed to excellence and exceptional customer service. We understand the daily burden of controlling costs and strive to make your job easier by delivering the necessary management and repair steps efficiently and effectively. Our reputation for ease of relations with is what often brings companies to us. Our customers know they can rely on us to respond promptly, follow up diligently, and deliver results that meet their expectations and budget requirements. At Retail Fix It, we're only happy when you are. Join us as we share insights, tips, and success stories that highlight our unwavering dedication to making your retail operations seamless and successful.

Episodes

March 18, 2025 10 mins
In this episode of the Retail Fix It podcast, host Lance Calvert discusses the critical importance of preventive maintenance for multi-facility operations. Though he's touched on it in the past, it is time to give the important action a more in-depth look. He highlights the significant cost differences between reactive and preventive maintenance, emphasizing that a well-structured preventive maintenance program can save businesses...
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In this episode of the Retail Fix It podcast, host Lance Calvert discusses the importance of preventive maintenance in facility management, the integration of artificial intelligence in compliance automation, and the significance of verifying service providers' integrity. The conversation emphasizes the need for quality over cost in service contracts and the role of technology in enhancing operational efficiency. The episode conclu...
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February 18, 2025 21 mins
In this episode of the Retail Fix It podcast, host Lance Calvert discusses the importance of technology and communication in national facility maintenance. He emphasizes the need for a win-win environment for clients and service providers, highlighting the hidden costs associated with in-house maintenance. The conversation also covers the empowerment of location managers and the innovative solutions offered by Retail Fix It to stre...
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In this episode of the Retail Fix It podcast, host Lance Calvert discusses the importance of local technicians in facility maintenance, strategic planning for 2025, and the onboarding process for new clients. He emphasizes the benefits of centralizing maintenance services and outlines the three distinct services offered by Retail Fix It: reactive maintenance, preventive maintenance, and project management. The conversation also hig...
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January 21, 2025 25 mins
In this episode of the Retail Fix It podcast, host Lance Calvert discusses the various aspects of facility management, focusing on the importance of reactive and preventive maintenance, and the role of projects in maintaining multi-site facilities. He emphasizes the need for building trust with clients, the challenges faced in HVAC maintenance, and the benefits of implementing a preventive maintenance program. The conversation also...
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December 24, 2024 12 mins
In this episode of the Retail Fix It Podcast, host Lance Calvert discusses the streamlined facility management processes through their customer portal. He explains the importance of the discovery call and the demo of the portal, emphasizing how it simplifies service requests and enhances communication between clients and vendors. The conversation also highlights the significance of maintaining strong vendor relationships to ensure ...
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In this episode of the Retail Fix It podcast, host Lance discusses the comprehensive services offered by Retail Fix It, a nationwide facility management company. The conversation covers various aspects of facility management, including cost structures, response times, communication with technicians, the ticketing system, dedicated account management, and the company's nationwide coverage. The episode aims to provide potential custo...
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November 26, 2024 24 mins
In this episode of the Retail Fix It podcast, host Lance Calvert discusses the importance of learning from mistakes in the facility management industry. He shares personal anecdotes about transformative mistakes that led to significant changes in his business, including the shift from in-house technicians to outsourcing and how the COVID-19 pandemic catalyzed a new way of working. The conversation emphasizes the value of embracing ...
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In this episode of the Retail Fix It podcast, host Lance Calvert discusses the importance of selecting the right service providers for facility management. He emphasizes the need for consistency in service delivery across multiple locations and the significance of effective project management. The conversation highlights the importance of building long-term partnerships with service providers and supporting them to ensure successfu...
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In this episode of the Retail Fix It Podcast, host Lance Calvert discusses the innovative approach of Retail Fix It, a nationwide facility maintenance management company. The conversation highlights the importance of technology in streamlining maintenance processes, the significance of choosing the right contractors, and the ideal characteristics of service providers in the facility maintenance industry. The episode emphasizes the ...
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Retail Fix It, a national facility maintenance company, shares their response to Hurricane Helene. The conversation covers the importance of centralized maintenance solutions, quality control in project management, and the company's commitment to humanitarian efforts in the wake of natural disasters. Owner/operator Lance Calvert emphasizes the need for community support and building partnerships with service providers to ensure eff...
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October 1, 2024 14 mins
In this episode of the Retail Fix It podcast, host Lance Calvert discusses the evolution of the facility maintenance industry, emphasizing the need for reformation over revival. They discuss the importance of building trust between service providers and clients, the role of technology in improving communication, and the necessity of creating a community-focused culture within the industry. Lance shares insights from his extensive e...
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In this episode of the Retail Fix It podcast, Lance Calvert discusses the importance of technology in the facility management industry. He shares his journey of building a custom software solution to streamline operations and improve efficiency. The conversation covers the challenges faced in software development, the significance of automation and compliance management, and the need to accommodate both customers and service provid...
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In this episode of the Retail Fix It podcast, host Lance Calvert dives deep into the challenging yet crucial topic of change in the facility management industry. Lance discusses how Retail Fix It, with 24 years of experience, navigates the complexities of evolving from in-house maintenance teams to partnering with a national facility management company. He addresses the common concerns of both clients and service providers, from co...
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Welcome to Episode 2 of the Retail Fix It Podcast! In this episode, host Lance Calvert dives into the core challenges facing the facility management industry and explores how Retail Fix It is spearheading a revolution to address these issues. Key Topics Covered: Industry Disconnects: Lance discusses the significant gaps between corporate facility owners and local service providers. He highlights the need for a more streamlined ap...
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Welcome to the Retail Fix It podcast, hosted by industry expert Lance Calvert. In our debut episode, Lance introduces you to Retail Fix It, a leading national facility maintenance company with over 25 years of experience. Specializing in repairs for multi-location commercial facilities, Retail Fix It offers comprehensive solutions for businesses ranging from small chains to large retail networks. In this episode, Lance shares the ...
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August 30, 2024 52 secs
Welcome to the Retail Fix It Podcast, where we dive into the world of national facility management with insights that drive success. Hosted by Lance Calvert, the founder of RetailFixit—a leading nationwide facility management company with over 24 years of experience—this podcast is your go-to resource for everything from the latest industry trends to actionable strategies for managing multi-location facilities. Whether you’re a fac...
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