What if your customer feedback system could make you a better leader—not just improve your metrics?
In this episode of Retail Leadership with Steve Worthy, we’re joined by Eric Sangerma, Head of Growth at Simplesat—the customer feedback platform trusted by brands around the world.
Simplesat helps retail leaders capture, interpret, and act on customer sentiment in real time. But Eric’s philosophy goes even deeper. He believes feedback is the foundation for great leadership—if you’re brave enough to hear it.
In this episode, we explore:
- How retail brands can close the loop on feedback to build loyalty
- The leadership habits that create stronger, more human teams
- Simplesat’s quiet but powerful approach to team growth
- Why journaling may be the most overlooked tool in leadership
Simplesat is also a proud sponsor of the 2025 Retail Leadership Study, helping us explore the connection between team development, customer experience, and long-term brand performance.
“Customer feedback is the new currency—but only if you know how to spend it.”
Changed the Simplesat information
DOWNLOAD - The Campus 2025 Retail Leadership Development Report, HERE.
_________________________
SPONSORS:
________________________
________________________
READ OUR RETAIL LEADER NEWSLETTER
MEET STEVE!
Popular Podcasts
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
The Clay Travis and Buck Sexton Show
The Clay Travis and Buck Sexton Show. Clay Travis and Buck Sexton tackle the biggest stories in news, politics and current events with intelligence and humor. From the border crisis, to the madness of cancel culture and far-left missteps, Clay and Buck guide listeners through the latest headlines and hot topics with fun and entertaining conversations and opinions.