Can a Dead-End Street Become the Hottest Retail Destination in Town?
In this episode of Retail Retold, Chris Ressa sits down with Howard Aspinwall, the dynamic owner of Mellow Monkey, a destination home décor and gift shop tucked away on a dead-end street in Stratford, Connecticut. Howard shares his unconventional journey from art school to chef, tech executive, and finally retail entrepreneur—starting Mellow Monkey as an online-only business before making the rare move into brick-and-mortar. He reveals how his eclectic background, unique product curation, and immersive in-store experience turned an unlikely warehouse location into a tri-state shopping draw.
Howard also dives into his social media strategy, how humor and personality fuel customer engagement, the agility needed to pivot product lines, and the looming impacts of tariffs and supply chain challenges on the retail landscape. It’s a masterclass in building a retail brand that people seek out—even when it’s literally at “the end of the earth.”
What you'll hear:
- Howard's diverse background includes art, culinary arts, and technology.
- Mellow Monkey started as an online business before transitioning to brick-and-mortar.
- The store is located in an unconventional area, creating a unique shopping experience.
- Social media plays a crucial role in driving traffic to the store.
- Howard emphasizes the importance of creating a fun and immersive environment for customers.
- The store features a constantly changing inventory of unique products.
- Customer acquisition costs online are high, making brick-and-mortar more profitable.
- Howard's approach to marketing includes humor and personal engagement.
- The store has a small but dedicated team that fluctuates with the seasons.
- Economic conditions are impacting retail, but Mellow Monkey has maintained strong consumer confidence.
Chapters
00:00 The Journey to Mellow Monkey
13:22 Transitioning from Online to Brick-and-Mortar
21:15 The Unique Store Experience
24:56 Navigating Economic Challenges
29:56 Connecting with Customers and Community
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