Retail: Unplugged
Championing the New Zealand Retail Sector
Episodes
Medical incapacity is one of the most challenging and sensitive issues retailers face.
In this episode, we are joined by Nikita Govind from Ford Sumner Lawyers to unpack what medical incapacity means for employers. We explore the legal obligations, how ACC fits into the picture, and when - if ever - termination may be appropriate.
It also provides clear and practical guidance for retailers to navigate complex employment situations ...
Discover how eInvoicing is reshaping the way Kiwi businesses get paid, by replacing PDFs and emails with a secure, direct exchange of invoice data between financial systems. Alan Carnaby from MBIE joins us to discuss what eInvoicing is and how retailers can benefit from adopting this new payment method.
Find out more at www.einvoicing.govt.nz
Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of r...
Workplace injuries don’t just impact individuals - they affect productivity, morale, and business performance. Provention’s First Move programme is changing the game by focusing on movement habits and physical intelligence to keep workers safe.
Today, Alison Richmond from Provention will dive into how this innovative approach works, why it’s different from traditional training, and the real-world results it’s delivering.
R...
Retailers are under pressure - rising theft, safety concerns, and the need to protect staff and customers. In this episode, we spotlight a game-changing solution: Auror’s Subject Recognition tool with CEO and Co-founder Phil Thomson.
Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access t...
Retail runs on more than just the shop floor - it’s powered by the people behind the scenes. In this episode, Pippa Saxon from ServiceIQ spotlights the critical role of the distribution centre and explores how structured training can turn operational roles into long-term careers.
Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a...
Retail isn’t simply a stepping stone - it can be a thriving career. In this episode, Pippa Saxon from ServiceIQ shares how retailers can shift mindsets, build training pathways and unlock leadership potential from within. Whether you're a store manager or head office leader, discover how investing in staff development pays off.
Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers ...
Facing a restructure? Retailers are under pressure to adapt to rising costs and shifting consumer habits.
In this 30-minute session, Jordan Todd and Eloise Sharpe from Ford Sumner Lawyers unpack the legal essentials of workplace change.
Learn how to manage restructures and redundancies lawfully - and avoid costly missteps.
PowerPoint Presentation Slides
Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the...
What’s ahead for retail in Aotearoa?
We’re joined by Satish Ranchhod from Westpac to unpack the latest economic forecast and what it means for retailers.
From interest rates and inflation to wage growth and consumer demand - this episode dives into the key trends shaping the months ahead.
Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a busi...
Discover the untapped advantage of disability inclusion in New Zealand’s retail sector.
In this episode, Phil Turner, Chief Executive of the New Zealand Disability Employers’ Network (NZDEN) outlines how inclusive hiring is transforming teams, boosting performance, and connecting retailers with a powerful talent pool.
Hear how to build lasting connections with disabled and neurodivergent talent.
Retail NZ is the peak body for New Ze...
If you're a retailer wondering how to truly connect with your customers — or you're curious about how AI can transform your business — this episode is for you.
We’re joined by Lance O'Grady, co-founder and solution architect at Pocket Square, to unpack what meaningful personalisation really looks like in retail, and the technology needed to make it happen.
From practical insights to future-focused strategies, Lance s...
Retail crime is evolving - and so is the response. Matt Tierney from NZ Police joins us to share key wins, current trends, and practical advice for retailers.
Hear how Police are working with businesses to strengthen prevention and safety. Essential listening for retailers heading into the busy season.
Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a...
Kellie Northwood, CEO of the Visual Media Association, is a leading voice in Australasia’s print, packaging, and visual communications industry. Kellie brings a wealth of experience in helping businesses harness the power of visual media to drive visibility, customer engagement, and sales.
We’ll explore how retailers can strategically use print, signage, and visual media to stand out in a crowded market, create memorable brand expe...
Retailers of all sizes are rethinking security — and AI is leading the way. In this episode, Neil Whittaker from HiveWatch joins us to explore how affordable Surveillance-as-a-Service is helping even small retail operators improve safety, streamline operations, and stay ahead of evolving threats. Learn how to avoid common security mistakes, hear real-world examples of incident prevention, and get expert tips on protecting staff and...
Hiring is just the beginning. In this episode, Dan Brunt, Regional Commissioner Auckland Central/East from Ministry of Social Development joins us to share how Work Brokers support retail owners with workforce development, training, and subsidies that make growing your team smarter and more affordable. If you're ready to overcome recruitment challenges and build a stronger workforce, this one's for you.
Retail NZ is the pe...
Looking to hire great staff without the hassle? In this episode, Dan Brunt outlines how MSD Work Brokers help retail store owners connect with skilled candidates — for free. Learn how to streamline your recruitment process and tap into expert strategies that make hiring easier and more effective.
Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a busi...
In this episode, Sussan Ockwell from The Induction Company zooms in on a powerful but often underused phase of the employee journey: pre-boarding. That crucial window before day one can make or break a new hire’s experience — and their long-term success.
If you want your new hires to feel excited, prepared, and part of something meaningful from the start, this episode is packed with tips to help you do just that.
Ret...
Discover how recycling can boost your bottom line and shrink your carbon footprint. Rebecca Pine from Reclaim joins us to share practical tips, common recycling misses, and success stories from retail businesses making a real impact.
Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMI...
Today, Sussan Ockwell from The Induction Company unpacks one of the most overlooked, but most powerful, tools in retail success: employee induction. If you’ve ever felt like new hires are slipping through the cracks, this episode is for you.
Whether you're onboarding your first hire or your hundredth, learn practical strategies to help you set new employees up for success, right from day one.
Retail NZ is the pe...
Retail workers in New Zealand are facing rising safety risks. Scott Harris from Workforce Resilience joins us to unpack the challenges, and share expert insights on de-escalation and armed robbery response.
Learn about essential training and practical tips to protect your team. It’s time to build safer, more resilient retail workplaces.
Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of re...
What does it take to build a team that thrives on purpose, performance, and fun?
Emily Harris from LSKD shares how the Aussie sportswear brand creates a high-performance culture that people love being part of.
From daily habits to team traditions, discover what makes LSKD tick.
Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier...
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