Retail: Unplugged
Championing the New Zealand Retail Sector
Episodes
Are the products you sell safe? Do you know what to do if a product is recalled and the manufacturer has gone out of business? Ian Caplin, Principal Advisor with the Ministry of Business, Innovation and Employment’s Consumer Protection team answers these questions and more in this episode.
Product Recall Information Sheet
Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the vo...
Is Budget 2025 the lifeline retailers have been waiting for?
Join Retail NZ’s Ann-Marie Johnson and a powerhouse panel featuring BusinessNZ’s Director of Advocacy Catherine Beard, Westpac Senior Economist Satish Ranchhod, and NZ Herald’s Business Editor Liam Dann as they unpack the Budget’s impact on retail.
From interest rates and consumer confidence to KiwiSaver changes and regional growth, this episode dives deep into what the n...
Suspect internal theft in your store? You're not alone — and you're not powerless. In this episode Retail NZ Business and HR Adviser Yevgenya Chityan dives into the critical steps every retailer should take when facing the possibility of employee theft. Learn how to spot the warning signs, approach the situation with professionalism, and protect your business from financial and reputational damage.
Whether you're a se...
Jaesen Sumner from Ford Sumner Lawyers breaks down the latest on the Commerce Commission’s crackdown on Fair Trading Act breaches. Learn about common compliance mistakes plus expert tips on avoiding prosecution and what to do if the Commerce Commission comes knocking.
Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you...
Grant McIntosh from the Commerce Commission updates us on the changes that will come into effect in March 2026 around the Fair Trading (Gift Card Expiry) Amendment Act 2024. Learn what changes retailers will need to make to comply with the new gift card expiry rules, if any types of vouchers are exempt, and if there are any rules around cards sold before the new law takes effect.
Commerce Commission - Gift Cards and Vouchers
Retail N...
Sarah Churstain, Commercial Team Partner at Ford Sumner Lawyers shares her top tips for retailers and businesses looking to prepare their business for sale. Learn how to stand out to potential buyers, get your books into shape and avoid common mistakes that could lower your business value.
Ford Sumner Lawyers - Planning a seamless business sale article
Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the ...
As retailers we often collect customer data for online orders, customer loyalty programmes and transacting purchases. Steph Gregor from the Office of the Privacy Commissioner talks us through our responsibilities as collectors and users of this information, and our obligations under the Privacy Act.
We cover data storing safeguard requirements, obligation of data accuracy, how to deal with any data breaches, privacy officer requir...
In this episode Greg Irvine from Workplace Support shares his recommendations on how to recognise and support team members with mental health issues. By prioritising mental wellbeing and fostering a strong, supportive team environment, businesses not only enhance employee resilience but also boost overall productivity and morale.
Mental Health Foundation - Workplaces
Retail NZ - Mental Health & Wellbeing
Retail NZ is the peak bo...
Robert Levy, Head of Marketing & Sustainability at New Zealand Couriers talks us through key findings in the 2025 Merchant eCommerce Insights Report. Learn about customer expectations and preferences around delivery and returns, along with the number of channels customers use prior to making a purchase. We also discuss how technology is shaping ecommerce, enabling you to provide a better customer experience.
Do you need to lease a retail space or renew your lease? Jordan Todd from Ford Sumner Lawyers joins us to discuss key tips that will enable you to negotiate your retail lease like a pro. Learn about common mistakes retailers make during lease negotiations and how to gauge if you are getting a fair deal.
Bonus Article: Surviving Wellington Business Challenges
Retail NZ is the peak body for New Zealand retailers. We’re here to make s...
Join us as we speak with Retail NZ’s HR & Advice expert Yevgenya Chityan about how to manage performance issues in the workplace. Yev shares her recommendations on how to approach an employee who’s not meeting expectations, when a more formal process may be required and potential next steps if there are no improvements.
Performance Management - Guide: Managing People - Retail NZ (downloadable guide, free for members, $29 NZD fo...
Satish Ranchhod, Senior Economist at Westpac shares his views on the outlook for the NZ economy in 2025. We discuss consumer confidence, mortgage refixing and which regions around New Zealand will likely see a boost in retail spending. Overseas tariffs and how they could directly and indirectly impact New Zealand are also discussed along with the strength of the New Zealand dollar.
Retail NZ is the peak body for New Zealand retaile...
In the changing world of Retail, businesses sometimes need to close or restructure. Join us as we discuss how to manage business changes with your team with Retail NZ’s HR advice specialist Yevgenya Chityan. Discover what a change process is and how to know if a formal process will be required. We also cover how to communicate this with your team and how to support your team through the process.
Yevgenya Chityan from Retail NZ’s Advice Service shares her advice on how to use the 90-Day trial clause successfully. She covers specific requirements to ensure the trial period is legally valid, common issues and the importance of providing feedback to the employee during this period. Differences between trial and probationary periods plus advice on how to terminate someone during their trial are also discussed.
Retail NZ is the...
In this episode we discuss the hot topic of retail surcharging with Sean Carney from Mastercard. Sean outlines historical and current industry guidelines and shares his thoughts on what changes are needed to improve the customer experience. We also discuss industry innovations that are reducing fraud and protecting customers.
Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retai...
Join us as we speak with seasoned logistics expert Rob Levy from NZ Couriers. Rob shares his top tips to ensure your peak season parcels reach your customers in one piece and on time! Ticketing systems, addresses, packaging and courier pick up scheduling are covered along with authority to leave and multiple consignment shipments.
New Zealand Couriers
Retail NZ is the peak body for New Zealand retailers. We’re here to make...
Greg Irvine from Workplace Support discusses ways retail businesses can help prevent team burnout over the busy holiday period. He shares simple tips, how to recognise signs of stress in your team, and how workers can prioritise their own wellbeing.
Workplace Support
Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a me...
Join us as we talk retail resilience with Maria O’Halloran, CEO of Ballantynes which has been a Christchurch institution for 170 years. Maria shares how Ballantynes’ customer focus and constant innovation has enabled the department store to stay relevant and connected to the changing needs of today’s consumers.
Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help ma...
In this episode we discuss planning for the future and how to make your money work for you with Warren Ngan Woo (Wazza) from Westpac. This episode includes:
- The benefits of KiwiSaver
- Tips if you are still living at home
- How to put that spare change to good use at the end of the week
- The power of compound interest
- Investing vs paying off debt.
This is the fourth in a series of four Financial Wellbeing episodes with Westpac...
Sustainability leader Grant Fraser from Mitre 10 shares his recommendations on ways SMEs can begin their journey towards sustainability.
We learn about the brand’s stakeholder engagement which drives packaging guidelines, recycling programmes and waste reduction goals.
Grant also discusses ways to achieve cost efficiencies, reduce your carbon footprint and the importance of starting small to gain momentum.
Retail NZ is the peak ...
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