Retail: Unplugged

Retail: Unplugged

Championing the New Zealand Retail Sector

Episodes

February 6, 2025 11 mins

Yevgenya Chityan from Retail NZ’s Advice Service shares her advice on how to use the 90-Day trial clause successfully.  She covers specific requirements to ensure the trial period is legally valid, common issues and the importance of providing feedback to the employee during this period. Differences between trial and probationary periods plus advice on how to terminate someone during their trial are also discussed. 

Retail NZ is the...

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In this episode we discuss the hot topic of retail surcharging with Sean Carney from Mastercard.  Sean outlines historical and current industry guidelines and shares his thoughts on what changes are needed to improve the customer experience. We also discuss industry innovations that are reducing fraud and protecting customers. 



Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retai...

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Join us as we speak with seasoned logistics expert Rob Levy from NZ Couriers. Rob shares his top tips to ensure your peak season parcels reach your customers in one piece and on time! Ticketing systems, addresses, packaging and courier pick up scheduling are covered along with authority to leave and multiple consignment shipments.

New Zealand Couriers

Retail NZ is the peak body for New Zealand retailers. We’re here to make...

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November 14, 2024 9 mins

Greg Irvine from Workplace Support discusses ways retail businesses can help prevent team burnout over the busy holiday period. He shares simple tips, how to recognise signs of stress in your team, and how workers can prioritise their own wellbeing.

Workplace Support

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a me...

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Join us as we talk retail resilience with Maria O’Halloran, CEO of Ballantynes which has been a Christchurch institution for 170 years.  Maria shares how Ballantynes’ customer focus and constant innovation has enabled the department store to stay relevant and connected to the changing needs of today’s consumers. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help ma...

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In this episode we discuss planning for the future and how to make your money work for you with Warren Ngan Woo (Wazza) from Westpac.  This episode includes: 

  • The benefits of KiwiSaver 
  • Tips if you are still living at home 
  • How to put that spare change to good use at the end of the week 
  • The power of compound interest 
  • Investing vs paying off debt. 

This is the fourth in a series of four Financial Wellbeing episodes with Westpac...

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Sustainability leader Grant Fraser from Mitre 10 shares his recommendations on ways SMEs can begin their journey towards sustainability.   

We learn about the brand’s stakeholder engagement which drives packaging guidelines, recycling programmes and waste reduction goals.  

Grant also discusses ways to achieve cost efficiencies, reduce your carbon footprint and the importance of starting small to gain momentum. 

Retail NZ is the peak ...

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Listen to our discussion about the Coalition Government’s first year in power. We look at business confidence and current sentiment, and look forward to what we can expect in 2025, plus:

  • Labour force and immigation policy
  • Electricity industry
  • Investment
  • Retail spending and payments system
  • Inflation.

 On the panel are: business leader Rod Drury, NZ Herald Business Editor Liam Dann and New Zealand Institute of Economic Research De...

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September 19, 2024 10 mins

Join us as we discuss mortgages with Warren Ngan Woo (Wazza) from Westpac.  In this episode we discuss: 

  • The different types of mortgages 
  • Choosing your mortgage type for the market conditions, your goals and future plans 
  • Renewal time recommendations

This is the third in a series of four Financial Wellbeing episodes with Westpac.  Look out for our other episodes covering Managing Expenses, Debt Management, and Planning for th...

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September 12, 2024 11 mins

In the third and final episode in this series we chat with Anthony Watson from Visa about the emerging technologies and trends in e-commerce.  We look at the average website attention span, discuss the three core principles for creating the best online customer experience and discuss the rapid rise of the creator economy.

Visa Virtual Card for Business
Visa

Retail NZ is the peak body for New Zealand retailers. We’re he...

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Learn about consumer debt, and ways to manage and consolidate your debt with Warren Ngan Woo (Wazza) from Westpac. In this episode we discuss:  

  • What is consumer debt?  
  • When is debt consolidation a good option?  
  • Different debt paying techniques  
  • Sources of free and confidential budgeting advice  
  • Financial Mentors and how they can build your financial fitness. 

This is the second in a series of four Financial Wellbeing episod...

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August 29, 2024 9 mins

Recorded 29 August 2024, Matt Tierney, Manager of the Police National Retail Investigation Support Unit, updates us on the current retail crime situation. 

This episode covers:

  • Best practice advice for sellers of vapes and cigarettes
  • A new offender escape trend  
  • Counterfeit currency
  • The importance of proactive customer service to deter offenders. 


Retail NZ is the peak body for New Zealand retailers. We’re here t...

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Join us as we delve into the world of sustainability with Sandy Botterill from Foodstuffs New Zealand.  Sandy shares their approach and makes suggestions on how SMEs can engage with their own stakeholders to develop an action plan to effect change within their business and ultimately their community. 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a...

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Join us as we discuss Westpac’s updated economic overview with Senior Economist Satish Ranchhod.  Released August 2024, we look at where Westpac believes interest rates are headed, what the implications could be for retailers and how this could impact consumer spending patterns in the coming months. Please note this was recorded 12 August, before the Reserve Bank of New Zealand’s August policy meeting.

Westpac Economic Ove...

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Our conversation with Anthony Watson from Visa continues.  In this episode we discuss brute force aka enumeration attacks, and pig butchering scams. Learn how to avoid triangulation fraud and reduce your risk of gift card fraud.  We also discuss tokenisation - what it is and how its use can minimise risks to your business’ reputation.

Visa 2023 Biannual Threats Report
Visa

Retail NZ is the peak body for New Zealand re...

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Join us as we speak with Renee Rowland, the Association Manager of Booksellers Aotearoa New Zealand, about her career journey.  Renee followed her passion, opening two small independent bookstores in the South Island after returning from the UK. She shares insights into the highs and lows of  small business ownership, her drive to increase literacy and instil a love of reading to all. 

Retail NZ is the peak body for New Zealand reta...

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Join us as we discuss ways to budget and manage your expenses with Warren Ngan Woo (Wazza) from Westpac.  In this episode we discuss: 

  • Why budget and set a money plan? 
  • What money planning apps are out there? 
  • How to analyse and manage your expenses. 

This is the first in a series of four Financial Wellbeing episodes with Westpac.  Look out for our other episodes covering Debt Management, Mortgages, and Planning for the Future...

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July 19, 2024 13 mins

Learn how to protect your business, reputation and customers. We chat with Anthony Watson from Visa about scam statistics, fraud solutions and best practices using secure payment technologies. 

Visa 2023 Biannual Threats Report
Visa

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our...

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June 26, 2024 7 mins

Wondering how to check for counterfeit currency?  In this episode, Barry O’Neill from the Reserve Bank shares advice on this tricky topic. We discuss: 

  • the current counterfeit note situation around the motu and what denominations to look out for 
  • the three security features to check when being offered cash 
  • what to do if you are offered suspect notes for payment 
  • video and printable resource links. 

Reserve Bank Video:  How to ...

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June 20, 2024 13 mins

Matt Tierney, Manager of the Police National Retail Investigation Support Unit, provides a retail crime update. 

We cover: 

  • criminal incidences update and statistics 
  • best practice for reporting crime and what happens once a crime has been reported 
  • update on police visibility and patrols 
  • how to deal with an offender in store and preventative customer service techniques 
  • web resources and where to find them. 


Further inform...

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