ReThink Productivity Podcast
In this exciting podcast, Simon Hedaux from ReThink Productivity shares his insights and strategies for improving productivity and efficiency in the retail and hospitality industries. With the help of clients, partners, and the ReThink team, Simon covers everything from measuring and tracking productivity to developing and implementing effective strategies. Whether you're a business owner, manager, or employee, this podcast is a must-listen for anyone who wants to learn how to get more done and improve their bottom line. Here's what you can expect to learn: How to measure and track productivity Proven strategies for improving efficiency and reducing waste How to create a culture of productivity and innovation Tips for motivating and engaging your team Real-world examples of how other businesses have used ReThink Productivity to achieve success Don't miss out on this opportunity to learn from the experts and get ahead of the curve with your own business.
Episodes
Rob Bate, Co Founder at FrontlineXP, shares insights from his extensive retail experience and explains how FrontlineXP is working to improve the experience of customer-facing employees through innovative technology solutions
• Frontline workers and operations teams are chronically underserved by technology and expertise
• The genesis of FrontlineXP came from wanting to help retail operations teams improve profitabi...
Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends. July retail data shows positive signs with spending down only 1.4% compared to 8.5% in June, though footfall decreased by 1.7% as consumers remain cautious with their spending. The warm weather has encouraged more UK residents to holiday at home, redirecting spending into local economies rather than abroad.
• ...
James Bolle, Rethink Productivity's Head of Insight Development, reveals how businesses can transform raw productivity data into meaningful insights that drive tangible improvements. His career-spanning mission has focused on helping organisations make better decisions through data analysis, quality processes, and contextualisation.
- Rethink's rigorous three-layer quality control ensures trustworthy data a...
Simon Hedaux from Rethink Productivity provided NotebookLM with his thoughts on the dynamic world of retail productivity, challenging traditional assumptions to uncover hidden costs and untapped opportunities in modern retail operations.
Retail businesses face a productivity paradox where despite working harder and implementing efficiency measures, many find themselves "sprinting to stand still" as costs rise...
Matthew Haywood, Owner of WFM Consulting, a seasoned retail expert with over 25 years of experience, shares his framework for effective workforce management through seven essential pillars. He dispels common myths about auto-scheduling while providing practical insights into achieving the elusive "right people, right place, right time" goal that transforms both customer and colleague experiences.
• Understand...
Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends. The UK's summer heatwave has driven an 8.5% decline in high street retail sales compared to last year. This retail slump reflects a combination of weather impacts, calendar effects, and persistent economic headwinds affecting consumer spending patterns.
• UK high street footfall down 3% during June'...
Retail businesses face a productivity paradox where despite working harder and implementing efficiency measures, many find themselves "sprinting to stand still" as costs rise and operations grow more complex. Simon Hedaux from Rethink Productivity provided NotebookLM with his thoughts and insights into navigating this challenging landscape through systemic changes rather than incremental tweaks.
Rethink Produ...
Tim Waterton, CRO at HappyOrNot, shares how their iconic smiley face terminals pioneered the micro-feedback approach that has collected over 2 billion pieces of customer feedback across 4,000 brands in 100+ countries. Their in-the-moment data collection method delivers higher response rates and more actionable insights than traditional surveys.
• HappyOrNot started with simple four-button terminals and has evolved to i...
Productivity specialist Ed unveils the science behind different types of studies that transform raw data into powerful insights for businesses seeking to optimise their operations.
• Activity studies break processes into elemental detail, identifying best practices and opportunities for simplification
• Efficiency studies use rated activity sampling to categorise tasks as value-add, essential non-value ad...
Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends. The retail landscape continues to face challenges as May's data reveals decreased footfall and consumer spending across most sectors, with fashion retail experiencing a particularly steep decline of 3.6% year-on-year.
• High street footfall down 2.5% with only retail parks showing a minimal increase of 0....
Sue and Simon explore key retail trends reshaping operations: loyalty-based deep discounts, data-driven opening hours optimization, and the challenges of tech fragmentation for managers. Each trend reveals how retailers are balancing cost pressures with customer experience in an increasingly complex operational landscape.
• Loyalty programs now offering "deep cuts" exclusively to members rather tha...
Gail, Rethink's Project Coordination Manager, reveals the secrets behind planning and delivering successful productivity projects across diverse industries and time zones.
• Communication, proven planning processes, and a professional team of work-study engineers are Gail's "secret weapons" for keeping projects on track
• Project setup involves three key steps: initial planning with cl...
Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours from March to April 2025. Consumer confidence has taken a hit as Easter trading results reveal ongoing caution, with the GFK Index dropping from -19 in March to -23 in April 2025. Despite footfall increasing by 7.2% in April year-on-year, the combined March-April period showed minimal g...
Discover the intricate costs associated with employee turnover and how they impact your business. Join us as we dive deep into the hidden implications and strategies for retention with Helen Seale founding partner at WH People
• Understanding the alarming rise in post-pandemic turnover rates
• Exploring the hidden costs beyond recruitment
• The importance of effective training and onboarding for new employees
Simon Hedaux, co-founder of Rethink Productivity, shares his expertise on implementing simple, actionable solutions to common workplace productivity challenges. Drawing from over 20 years of experience from the shop floor to productivity consultancy, Simon reveals how businesses can achieve quick wins through data-driven insights and practical process improvements.
- Understanding business operations through accurate...
Focusing on the fundamental aspects of successful tech implementations, we explore the importance of team composition, data readiness, and fostering change within organizations with Paul Karnowski founding partner at WH People
• Importance of having a dedicated project manager
• Effective data preparation is crucial for success
• Need for quick decision-making and transparency
• Emphasising collaboration be...
Creating a vibrant workplace culture is essential for driving employee engagement and business success. Wendy Muirhead founding partner at WH People discusses the interplay between culture, visibility, and technology, emphasising the need for organisations to invest in their people while simplifying processes through effective Workforce Management (WFM).
• Exploration of workplace culture’s impact on engagement
• ...
Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours from February to March 2025, focusing on the impact of Easter timing differences on year-over-year comparisons. The conversation explores how footfall, consumer confidence, and inflation metrics are painting a complex picture of the retail landscape with some sectors showing signs of re...
The ReThink team shares fresh insights from the Retail Technology Show 2025 at the Excel in London, where AI applications in retail have evolved beyond marketing buzzwords to practical implementations in forecasting, computer vision, and data mining.
• AI usage becoming more sophisticated with specific applications rather than just marketing claims
• Computer vision technology now identifying shoplifting,...
This episode of ReThink revealed focuses on how workload modelling can empower businesses to optimise their workforce effectively.
• Introduction to workload modelling and its significance
• Karen’s journey in becoming an expert in the field
• Importance of accurate data in building a successful model
• Real-world examples showcasing the impact of labour models
• Karen’s top tips for main...
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