ReThink Productivity Podcast
Join Simon Hedaux, founder of ReThink Productivity, as he and his network of industry leaders and clients share a new playbook for organisational excellence. This podcast is for leaders looking to drive performance across corporate, operational, and customer-facing teams. Inside, you'll discover how to: Measure What Matters: Implement clear, effective KPIs across diverse departments. Streamline Corporate Workflows: Identify and eliminate friction in office processes to boost output. Align & Engage Your Teams: Connect head office goals with on-the-ground action to ensure everyone is pulling in the same direction. Learn from Real-World Wins: Hear success stories from organizations that have transformed their productivity across the board. For leaders in operations, marketing, HR, and strategy, this podcast provides the tools to build a smarter, more efficient, and more profitable business. Subscribe now and start rethinking your productivity.
Episodes
Theo Gott and Mark Stacey from ModusForce discuss the evolving landscape of workforce management and how their Dayforce implementation expertise helps organisations maximise efficiency and employee satisfaction.
• The WFM market is experiencing 20% growth globally with key trends including AI automation, flexible working arrangements, and legislative changes
• Advanced scheduling combines WFM capabilities with auto...
Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends.August retail sales dipped 4.8% year-on-year despite stable footfall, with fashion and general retail taking significant hits. Consumers are demonstrating caution by making fewer transactions while spending slightly more per purchase, reflecting broader economic uncertainty and diminished confidence
• Consumer ...
Tom Coe, VP of Growth at Retail Insight, shares how data-driven solutions can tackle the perennial challenges of retail operations while empowering store colleagues to deliver better customer service
• Retail Insight provides in-store operations analytics software for over 50,000 stores globally
• The complexity of modern retail operations creates compliance challenges as colleagues juggle multiple responsibilities...
We recap the highlights from the Productivity Forum 2025, diving into key presentations and insights that left attendees buzzing with new ideas about retail productivity.
• Alex Rezvan kicked off the event with insights on retail's evolution toward non-transactional, cultural spaces that are highly tech-enabled
• Halfords shared their productivity journey and implementation successes
• The Innova...
Rob Bate, Co Founder at FrontlineXP, shares insights from his extensive retail experience and explains how FrontlineXP is working to improve the experience of customer-facing employees through innovative technology solutions
• Frontline workers and operations teams are chronically underserved by technology and expertise
• The genesis of FrontlineXP came from wanting to help retail operations teams improve profitabi...
Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends. July retail data shows positive signs with spending down only 1.4% compared to 8.5% in June, though footfall decreased by 1.7% as consumers remain cautious with their spending. The warm weather has encouraged more UK residents to holiday at home, redirecting spending into local economies rather than abroad.
• ...
James Bolle, Rethink Productivity's Head of Insight Development, reveals how businesses can transform raw productivity data into meaningful insights that drive tangible improvements. His career-spanning mission has focused on helping organisations make better decisions through data analysis, quality processes, and contextualisation.
- Rethink's rigorous three-layer quality control ensures trustworthy data a...
Simon Hedaux from Rethink Productivity provided NotebookLM with his thoughts on the dynamic world of retail productivity, challenging traditional assumptions to uncover hidden costs and untapped opportunities in modern retail operations.
Retail businesses face a productivity paradox where despite working harder and implementing efficiency measures, many find themselves "sprinting to stand still" as costs rise...
Matthew Haywood, Owner of WFM Consulting, a seasoned retail expert with over 25 years of experience, shares his framework for effective workforce management through seven essential pillars. He dispels common myths about auto-scheduling while providing practical insights into achieving the elusive "right people, right place, right time" goal that transforms both customer and colleague experiences.
• Understand...
Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends. The UK's summer heatwave has driven an 8.5% decline in high street retail sales compared to last year. This retail slump reflects a combination of weather impacts, calendar effects, and persistent economic headwinds affecting consumer spending patterns.
• UK high street footfall down 3% during June'...
Retail businesses face a productivity paradox where despite working harder and implementing efficiency measures, many find themselves "sprinting to stand still" as costs rise and operations grow more complex. Simon Hedaux from Rethink Productivity provided NotebookLM with his thoughts and insights into navigating this challenging landscape through systemic changes rather than incremental tweaks.
Rethink Produ...
Tim Waterton, CRO at HappyOrNot, shares how their iconic smiley face terminals pioneered the micro-feedback approach that has collected over 2 billion pieces of customer feedback across 4,000 brands in 100+ countries. Their in-the-moment data collection method delivers higher response rates and more actionable insights than traditional surveys.
• HappyOrNot started with simple four-button terminals and has evolved to i...
Productivity specialist Ed unveils the science behind different types of studies that transform raw data into powerful insights for businesses seeking to optimise their operations.
• Activity studies break processes into elemental detail, identifying best practices and opportunities for simplification
• Efficiency studies use rated activity sampling to categorise tasks as value-add, essential non-value ad...
Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends. The retail landscape continues to face challenges as May's data reveals decreased footfall and consumer spending across most sectors, with fashion retail experiencing a particularly steep decline of 3.6% year-on-year.
• High street footfall down 2.5% with only retail parks showing a minimal increase of 0....
Sue and Simon explore key retail trends reshaping operations: loyalty-based deep discounts, data-driven opening hours optimization, and the challenges of tech fragmentation for managers. Each trend reveals how retailers are balancing cost pressures with customer experience in an increasingly complex operational landscape.
• Loyalty programs now offering "deep cuts" exclusively to members rather tha...
Gail, Rethink's Project Coordination Manager, reveals the secrets behind planning and delivering successful productivity projects across diverse industries and time zones.
• Communication, proven planning processes, and a professional team of work-study engineers are Gail's "secret weapons" for keeping projects on track
• Project setup involves three key steps: initial planning with cl...
Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours from March to April 2025. Consumer confidence has taken a hit as Easter trading results reveal ongoing caution, with the GFK Index dropping from -19 in March to -23 in April 2025. Despite footfall increasing by 7.2% in April year-on-year, the combined March-April period showed minimal g...
Discover the intricate costs associated with employee turnover and how they impact your business. Join us as we dive deep into the hidden implications and strategies for retention with Helen Seale founding partner at WH People
• Understanding the alarming rise in post-pandemic turnover rates
• Exploring the hidden costs beyond recruitment
• The importance of effective training and onboarding for new employees
Simon Hedaux, co-founder of Rethink Productivity, shares his expertise on implementing simple, actionable solutions to common workplace productivity challenges. Drawing from over 20 years of experience from the shop floor to productivity consultancy, Simon reveals how businesses can achieve quick wins through data-driven insights and practical process improvements.
- Understanding business operations through accurate...
Focusing on the fundamental aspects of successful tech implementations, we explore the importance of team composition, data readiness, and fostering change within organizations with Paul Karnowski founding partner at WH People
• Importance of having a dedicated project manager
• Effective data preparation is crucial for success
• Need for quick decision-making and transparency
• Emphasising collaboration be...
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